Front Desk & Administrative Support Specialist

Vashley Alford

******* **************@*****.*** Belize City, BZ C.A

SUMMARY

Detail-oriented receptionist skilled in customer service and administrative support. Known for professionalism and effective communication, ready to drive positive guest experiences and streamline operational processes.

SKILLS

Customer service

Communication skills

Problem resolution

Time management

Data entry

Organizational skills

Administrative support

Problem solving

Team collaboration

Verbal communication

Relationship building

File maintenance

Office equipment maintenance

EXPERIENCE

Front Desk Receptionist, Belcove Hotel, October 2024-December 2025Belize City

Greeted guests warmly and provided information about hotel services.

Managed phone calls and directed inquiries to appropriate departments.

Coordinated room bookings and maintained accurate reservation records.

Assisted guests with check-in and check-out procedures efficiently.

Handled guest complaints professionally and resolved issues promptly.

Collaborated with housekeeping to ensure timely room availability for guests.

Processed payments and managed cash transactions securely.

Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.

Greeted customers warmly and made them feel welcome.

Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.

Performed data entry into computer systems to maintain accurate records of customer information.

Assisted with scheduling appointments for clients and visitors.

Provided administrative support such as filing documents, photocopying and scanning materials.

Handled cash transactions accurately, balancing the register at the end of each shift.

Completed basic bookkeeping and document filing.

Customer Service Representative, Central Tv and Internet, January 2024-July 2024Belize City

Assisted customers with technical issues related to TV and internet services.

Provided detailed product information to enhance customer understanding and satisfaction.

Resolved customer complaints efficiently through active listening and problem-solving skills.

Followed up on service requests to ensure timely resolution for customers.

Maintained a positive attitude while managing high call volumes during peak hours.

Answered customer inquiries and provided accurate information regarding products and services.

Provided excellent customer service to resolve customer complaints in a timely manner.

Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Remained calm and professional in stressful circumstances and effectively diffused tense situations.

Developed strong relationships with customers by providing personalized assistance and support.

Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.

Dispatcher, Kbh security, June 2021-October 2022Belize city

Monitored incoming calls and dispatched security personnel efficiently.

Coordinated communication between security staff and clients promptly.

Managed incident reports and logged critical information accurately.

Responded to emergency situations with urgency and professionalism.

Managed a large volume of phone calls while ensuring accuracy in data entry.

Assigned drivers to appropriate routes based on customer needs.

Resolved customer complaints related to service issues or delays.

Utilized computer systems to locate addresses, calculate estimated arrival times, and provide directions when necessary.

Monitored dispatch board and adjusted call priorities regularly based on caller needs.

EDUCATION AND TRAINING

Associate of ScienceBusiness Administration And Management, University of Belize, Belize City August 2016 -June 2022

Anglican Cathedral College, Belize City May 2016

CERTIFICATIONS

I have recently enrolled in a customer service program at Beltrade and completed the program there.

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