Senior Project Administrator & Construction Lead

Vanessa M. DeMott

Westminster, CO ***** 303-***-**** ********@*****.***

Senior Project Administrator Manufacturing & Construction Multi-talented project leader with a unique blend of experience that includes juggling diverse commercial and residential projects while managing administrative operations. Able to ensure client satisfaction throughout the delivery and installation process. Skilled at troubleshooting to resolve challenges as they arise. Committed to establishing process improvements that result in greater efficiencies. Able to communicate effectively with executive team, estimators, vendors, and laborers. Background in office administration, including HR management. Core Strengths

Project Leadership, Pricing, Job Scheduling, Billing, Field Logistics, Customer Management HR Payroll, Occupational Health (OSHA), Verifications (I9s / W4s), Benefits, Reporting, Notary Public Computer Knowledge

Procore, SmartGlazier, Textura, ADP, PeopleSoft, Concentra, Kroll, UserTesting, Windows/Mac, Google Workspace, MS 365 - Word, Excel, PowerPoint, Outlook, Zoom PROFESSIONAL EXPERIENCE

Slade Glass Co. 2022-Present

Provider of residential and commercial glass manufacturing and installation services. Commercial Project Manager

Reporting directly to General Manager and executive team, provide project management for large and small commercial jobs. Gather time and materials information to prepare price estimates and formal bids. Review inventory and place custom orders, assessing timelines and scheduling installs. Compose work orders for field estimators and crews, ensuring all 3rd party items are available in time for installations and that jobs run smoothly in the field. Enhance client relationships, identifying new opportunities for business development via networking.

Led 10 large projects per month ranging from $10K to $750K in value, simultaneously managing up to 30 smaller commercial orders; managed pricing, materials ordering, strategic planning, invoicing, and payments.

Oversaw commercial crew installation schedules for multiple job sites and city service work; coordinated with general contractors (GCs), property managers, and end customers to achieve success with minimal disruption.

Held responsibility for materials management, ensuring consistent availability of stock items and generating custom orders for special glass and hardware to fulfill scheduled deliveries on-time and within budget.

Modernized system for tracking data, replacing white board with shared spreadsheets; new method improved visibility for billable hours, receipt of materials, communications with clients, and job completion/payments.

Rapidly resolved unanticipated equipment damage at customer site, urgently calling in heavy wrecker tow and directing team to make immediate repairs; acted quickly to remedy situation in a cost-effective manner. Colorado State House of Representatives 2020-2021

Administrative Legislative Aide

Acting as executive assistant, provided comprehensive support to Colorado government representative, managing duties including correspondence, scheduling, billing, database creation, and report preparation. Reviewed incoming daily communications, aiding legislator to plan for upcoming events and appearances. Researched and drafted responses to high-profile bills impacting Colorado law. Prepared documentation as requested and created improvements to office communication systems. Interacted with general assembly and governor’s staff regularly.

Developed computerized database for tracking interactions with individuals, community groups, and lobbyists; properly documented phone and electronic interactions to maintain CORE-compliant communications.

Generated a variety of letter templates for rapid response to frequently asked questions (FAQs) and comments from constituents; newly standardized process reduced workload while dramatically improving response times.

Served as primary liaison between multiple state agencies, preparing committee reports and responding in a timely manner to effectively address constituent needs. Vanessa M. DeMott – P. 2

303-***-**** ********@*****.***

Richard Seymour Insurance Agency Inc. (Farmers Insurance) 2018-2019 Billing Specialist Customer Care

As administrative assistant to agency producers, played a key role in maintaining agent-client relationships. Managed day-to-day customer service inquiries related to a myriad of property, casualty, and life insurance policy issues. Coordinated in-person and remote (Skype/Zoom) annual reviews designed to promote business growth. Communicated with Farmers corporate headquarters, researching and resolving billing errors. Provided explanations for refunds, credits, and other policy changes. Prepared insurance documentation for mortgage lenders.

Reached out to thousands of customers using multiple strategies to encourage participation in insurance review sessions; achieved 60% success rate when contacting clients directly to set upsell appointments.

Demonstrated solid professionalism utilizing strong listening skills combined with high levels of patience; effectively communicated with clients by phone and in person to adequately address questions and concerns.

Interfaced with Farmers agents in multiple states to prepare documentation for homeowners’ insurance; interacted with various mortgage companies to ensure client data was provided for time-sensitive loans. Family Sabbatical 2006-2017

Parenting, College, & Part-time Employment

Managed busy household while running private neighborhood daycare for area families. Prepared in-home meals and maintained youngster safety. Orchestrated child transportation needs and maintained financial records, creating itemized billing as bookkeeper. Simultaneously attended college and participated in leadership training program. Held various part-time positions during this period, including role as food service worker at local deli and ambassador for emergency mobile app that helped find missing children (Lassy Project Foundation). TEKsystems Fortress Staffing – Mechanical Solutions 2003-2006 Administrative Assistant, Commercial HVAC

Took charge of payroll, processed new hire paperwork, explained HR benefits, and brought aboard new hires as staffing firm experienced growth. Transitioned to administrative role at Fortress, eventually working as an employee for Mechanical Solutions to support Commercial HVAC company.

Collected timecards, contacting busy corporate supervisors to verify accuracy of data; entered payment information into Peoplesoft system for use in creating paychecks issued weekly to contract resources.

Generated HR contracts, meeting individually to onboard new hires; gathered information related to identity, citizenship, and direct bank deposits, conveying value of benefits to encourage long-term resource retention.

Hired and supervised 3 new internal administrative assistants to aid with processing payroll and background checks; reviewed applicants, interviewing to screen for reliability and capacity to learn new tasks. ADDITIONAL EXPERIENCE

Trelleborg Sealing Solutions

Administrative Assistant (Temp) 2021-2022

Served as executive assistant to General Manager. Supported engineering team that designs polymer gaskets for use in turbines. Escorted top level visitors, obtaining IDs and vetting individuals for entry into secure facility. Ralston House Child Advocacy Center 2014-2019

Board of Directors / Board Secretary (Volunteer)

EDUCATION & TRAINING

Associate of Arts and Humanities

Front Range Community College, Westminster, CO

Leadership Program of the Rockies, Denver, CO

Westminster Citizen Police Academy and Fire Academy, Westminster, CO Additional career details available upon request.

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