Remote Virtual Assistant & Customer Service Pro

Jashaun Shakeem Thomas

Remote Virtual Assistant Customer Service Professional

Caribbean

Email: ****************@*****.***

Phone: +1-876-***-****)

Available Full-Time U.S. Business Hours

Professional Summary

Reliable and detail-oriented customer service professional with experience supporting U.S.-based customers through phone, email, and digital platforms. Skilled in communication, organization, and administrative support, with the ability to work independently in a remote environment. Committed to integrity, ownership, and continuous growth while delivering high-quality virtual assistance to long-term clients. Core Skills

● Customer Service & Client Support

● Email Handling & Professional Communication

● Calendar Management & Scheduling

● Data Entry & Documentation

● Time Management & Organization

● Attention to Detail

● Confidentiality & Professionalism

● Microsoft Office (Word, Excel, Outlook)

● Google Workspace (Docs, Sheets, Calendar)

● Remote Work Discipline

Professional Experience

Customer Service Representative

Ibex Remote / On-site

2022-2025

● Provided professional customer support to U.S.-based clients via phone and email

● Handled customer inquiries, complaints, and service requests efficiently

● Documented customer interactions accurately in internal systems

● Maintained a high level of professionalism, empathy, and clear communication

● Met performance metrics including response time, quality, and customer satisfaction

● Worked independently while adhering to schedules and productivity goals Education

High School Diploma / College Diploma

University of Technology Kingston, Jamaica

Additional Qualifications

● Fluent in English (spoken and written)

● Comfortable working Monday–Friday during U.S. business hours

● Reliable internet connection and home workspace

● Fast learner with strong attention to detail

● Long-term remote work mindset

Why I’m a Strong Fit for WorkBetterNow

● Experience supporting U.S. customers aligns with executive assistant tasks

● Strong communication and organizational skills

● Values integrity, ownership, and professional growth

● Positive attitude and commitment to excellence in remote work

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