Salon Receptionist and Client Relations Specialist
Resume:
Summary
Client-focused salon receptionist/assistant skilled at delivering warm,
professional service, resolving inquiries and complaints, and building lasting client relationships. Experienced in scheduling, payment processing, and follow-up that increases satisfaction and repeat bookings.
Work Experience
Salon Assistant/Receptionist
Eminere Hair Extensions and salon, Chicago, USA
October 2023 to August 2025
Optimized stylist schedules to ensure full coverage during peak hours and reduce client wait times.
Implemented inventory management system that streamlined ordering, reduced product waste and improved profitability.
Resolved customer inquiries and complaints professionally to maintain high satisfaction and repeat business.
Managed administrative operations including appointment booking, payment processing, and accurate client recordkeeping. Assisted stylists during services—haircuts, color treatments, and styling—to support smooth, high-quality client experiences. Conducted regular inventory audits to monitor stock levels and trigger timely reorders for uninterrupted operations.
Maintained industry knowledge through continuous education, seminars, and workshops to apply current techniques and product recommendations.
Monitored social media and online reviews, responding promptly to feedback and fostering positive client relationships. Served as point person for equipment issues, coordinating repairs and minimizing downtime.
Supported marketing initiatives by helping develop and execute campaigns to attract new clients and retain existing ones. Represented the salon at industry events to stay current on trends and expand professional networks.
Megha Surana
Fashion Stylist
************@*****.***
Education
B.Sc. Visual Communication
M.O.P Vaishnav College for
Women
Chennai, India
2011 – 2014
Skills
Adobe Photoshop
Adobe Illustrator
Microsoft Office
Social Media
Visualization
Organization
Communication
Scheduling (Booker)
Customer Service
Inventory Management
Data Entry
Salon Apprentice
Robert Gold Salon & Spa, Chicago, USA
February 2023 to July 2023
Checked in customers for appointments and notified stylists of clients' arrival. Assisted with sweeping up hair and wiping down stations to keep salon clean and sanitary. Kept patrons informed about product specials and new releases, suggesting specialized products to regular patrons best suited to their hair needs and preferences. Informed clients on healthy hygiene practices to keep hair and scalp clean and healthy without imposing undue stress from excessive product application. Administered shampoos and massages to patrons, communicating regarding shampoo and temperature preferences to prepare hair for styling afterwards. Readied foils and mixed color and other chemicals to prepare for hair coloring, bleaching and highlighting.
Helped hairstylists perform several scalp treatments and massages. Hair Stylist Assistant
Tricoci Salon & Spa, Chicago, USA
April 2022 to November 2022
Delivered outstanding customer service while providing high quality shampoos and conditioning treatments.
Assisted guests and team members as needed to keep the salon flowing smoothly, accurately and thoroughly during a fast-paced environment.
Provided wonderful client service, ensuring a wonderful salon visit. Attended to guest needs and providing undivided attention. Assisted master hairstylist and colorist in updos, hair color, highlighting hair, perms and other treatments.
Follow established standards of safety and cleanliness, always keeping equipment properly sanitized and hair and treatment areas clean and presentable. Provided accurate product and merchandise information to customers. Respond to customer inquiries in a friendly and professional manner. Suggested and sold salon services and retail products to customers.
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