Dynamics CRM Developer with 5.7+ Years Experience

Shashikanth Reddy T

Dynamics CRM Developer

+1-447-***-**** ****************@*****.*** Chicago IL

Professional Summary

An experienced Dynamics CRM Developer with over 5.7+ years of experience creating, customizing, and implementing extensive Microsoft Dynamics CRM systems. Capable of configuring, integrating, and improving CRM systems to meet changing company requirements and maximize functionality. Proficient in C#, .NET, and JavaScript, with experience creating custom processes, plugins, and entities. Experienced with data migration, system updates, and integrating third-party apps into CRM setups. Strong knowledge of business process automation, improving user experience, and streamlining operations. Experience troubleshooting and resolving difficult CRM issues while maintaining system stability and scalability.

●Skilled in configuring and customizing Dynamics 365 CRM modules to meet specific business needs, ensuring seamless system functionality and user adoption.

●Extensive hands-on experience in configuring and customizing multiple versions of Microsoft Dynamics CRM, including 2016, 2015, 2013, and 2011, to meet diverse business requirements.

●Proficient in integrating Microsoft Dynamics with external systems such as SharePoint (2010/2013), e-commerce platforms, and Power Platform tools for seamless connectivity.

●Expertise in developing custom workflows, plugins, and business logic using C#, .NET, JavaScript, and Power Platform to automate business processes and enhance CRM capabilities.

●Familiar with the entire Software Development Life Cycle, including business requirements analysis, design, development, and testing of projects using Microsoft technologies and as a BI Developer.

●Proficient in CSS and styling methods, which enhance the visual appeal and usability of online interfaces.

●Has practical understanding of the CRM SDK and has customized the CRM user interface using the Ribbon workbench and Sitemap.

●Prior experience using ASP.NET to create web applications in C#.

●Experienced in automating Active Directory using PowerShell.

●Has experience integrating and migrating data using Dynamics CRM technologies.

●Created custom apps and automated business processes using Microsoft Power Apps and Power Platform.

●Developed automation protocols and workflows to improve operational effectiveness.

●Experience in various sectors, such as banking, medicine, trade, and education.

●Expert in using React.js to construct interactive user interfaces and JavaScript programming to create dynamic, responsive web applications.

●Proficiency in creating dependable and efficient C# apps with the.NET Framework and.NET Core.

●Microsoft Dynamics CRM dashboards, charts, views, and entities that are customized.

●Knowledgeable in Power Automate, working with services, actions, triggers, conditions, parallelism, and loops.

Technical Skills

●Microsoft Dynamics CRM

●HTML5

●JavaScript

●Cascading Style Sheets (CSS)

●Cloud Computing

●React.js

●Visual Basic .NET (VB.NET)

●jQuery

●SAP Commerce Cloud

●Power Pages Microsoft Power Apps

●Microsoft Power Platform

●Azure Functions

●Troubleshooting

●Azure DevOps Services

●.NET Core

●.NET Framework

●Databases

●Enterprise Software

●Automation

●C#

●Entity Framework

●JSON

●Model-View-Controller (MVC)

●Systems Analysis

●Framework Design

●Microsoft Azure

●AWS

Professional Experience

Sr Dynamics CRM Developer

UBS United States June 2023 – Present

●Proficiency in calculating, building custom measures, and modifying data in Power BI reports using DAX, the mathematics language used in Power BI analyzed data from Dynamics 365 CRM using DAX tools to produce insightful findings.

●Worked as a Dynamics 365 CRM developer, applying best practices in Power BI development, including data modeling, report design, performance optimization, and security considerations.

● Using Power BI, I created efficient data visualizations that included various charts, graph, map, and other visual element kinds. used Power BI to produce engrossing data stories effectively and clearly convey data insights to stakeholders.

●Designed, developed, and customized Dynamics 365 Sales and Customer Service modules using C#, .NET, PowerApps, and Power Automate, ensuring seamless alignment with business processes.

●Developed and optimized custom plugins, workflows, and business rules to automate sales and customer engagement activities, reducing manual intervention by 40%.

●Created and deployed custom PCF (PowerApps Component Framework) controls to enhance UI/UX and improve user efficiency within Dynamics 365 applications.

●Developed and maintained custom API integrations between Dynamics 365 and third-party applications (e.g., SAP, Salesforce, ServiceNow) using .NET Core, Azure Functions, and Azure API Management.

●Designed and developed tailored solutions in Microsoft Dynamics 365 Business Central to meet specific business requirements, ensuring system optimization and scalability.

●Utilized AL programming language to create extensions, business logic, and data models to enhance functionality within Business Central.

Dynamics CRM Developer

PNC, Hyderabad, India Dec 2021 – Dec 2022

●Developed offline and online CRM plug-ins to authenticate data, create events, and simplify intricate business procedures.

●Led the integration of Dynamics 365 Finance & Operations (F&O) with SAP ERP using Azure Service Bus and Logic Apps, ensuring real-time synchronization of financial data and reducing manual data discrepancies by 90%.

●Led the design and customization of Microsoft Dynamics 365 Business Central solutions, aligning functionality with business requirements across finance, supply chain, inventory management, and sales.

●Developed a .NET Core middleware to handle large-scale API transactions between Dynamics 365 and legacy on-prem systems, improving data consistency and reducing sync failures by 95%.

●Executed full-scale data migration from on-prem Microsoft CRM 2016 to Dynamics 365 Online using Azure Data Factory, KingswaySoft, and SSIS, ensuring 100% data integrity with zero downtime.

●Optimized SQL Server queries, indexing strategies, and stored procedures to enhance data retrieval performance, reducing query execution time from 15 seconds to under 2 seconds.

●Service agreements, billing schedules, debit memos, item categories, and item category determination procedures are just a few of the CRM components configured.

●I managed metadata, entity mapping, custom configurations, and data services to guarantee proper data representation and system performance.

●System adjustments were designed, tested, and documented while CRM application solutions were analysed for improved functionality and user satisfaction.

Dynamics CRM Developer

Accenture Hyderabad, India June 2019 – Dec 2021

●Provided constant support and direction to clients as a trusted advisor during the CRM installation lifecycle.

●Made use of excellent analytical and problem-solving abilities to tackle challenging CRM issues and provide creative solutions that provide value to the company.

●Refactored and optimized C# plugins and workflows, enabling asynchronous execution to improve scalability and system responsiveness.

●Designed and customized Dynamics 365 Business Central to tailor its core functionality for specific business requirements, enhancing modules such as finance, inventory, supply chain, and sales.

●Monitored and analysed Dynamics 365 application performance using Azure Monitor, Application Insights, and Log Analytics, proactively resolving potential issues before they impacted business operations.

●Conducted load testing in Azure DevOps to simulate high transaction volumes and optimize Dynamics 365 backend performance, improving throughput by 50%.

●Implemented caching strategies for API integrations and optimized Power Platform connections to reduce latency across system transactions.

●Proactively incorporated fresh concepts and industry best practices into customer interactions by keeping up with new developments and technological advancements in the CRM field.

●Advised clients with expertise in creating CRM strategies and roadmaps that matched their specific business goals and objectives.

●Performed comprehensive CRM assessments, analysing current procedures and systems to pinpoint areas in need of refinement and enhancement.

●Oversaw the scope, schedule, and resource allocation of end-to-end CRM implementation projects, ensuring their successful completion.

●Led user workshops and training sessions, giving clients the know-how and abilities they needed to use Dynamics CRM products efficiently.

●Closely worked with customers to analyse business processes, spot opportunities for automation, and suggest best practices for configuring and customizing CRMs.

●Created and kept up-to-date thorough technical documentation, which included comprehensive test plans, functional specifications, and solution designs.

●Carefully tested and validated the system to make sure it complied with legal and quality standards.

Education

Master of Science in Computer Science

Eastern Illinois University, May 2024

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