Bilingual Remote Case Manager and Admin Specialist

Reem Ibraheem

Sugar Land, TX ***** 832-***-**** *************@*******.***

Professional Summary

Bilingual (Arabic–English) remote-ready professional with strong experience in case management, administrative support, documentation, and customer service. Proven ability to work independently, manage tasks remotely, communicate effectively with clients and teams, and meet deadlines using digital tools.

Professional Experience

Reception & Placement Case Manager – Catholic Charities, Houston, TX

Jan 2023 – Feb 2025

- Managed client cases using digital systems and remote coordination tools.

- Maintained accurate electronic case files, documentation, and detailed case notes.

- Communicated with clients, service providers, and internal teams via phone and email.

- Coordinated services, appointments, and follow-ups while meeting strict deadlines.

- Prepared reports and ensured compliance with program requirements.

- Provided bilingual (Arabic–English) communication and support.

Money Center & Customer Service Associate – Walmart, Houston, TX

2017 – 2023

- Delivered high-quality customer support in a fast-paced environment.

- Handled sensitive information with accuracy and confidentiality.

- Resolved customer issues efficiently through clear communication.

- Used multiple systems simultaneously to complete transactions.

Academic and Cultural Affairs Specialist – Al-Nahrain University, Baghdad, Iraq

2002 – 2012

- Managed administrative tasks, documentation, and correspondence.

- Coordinated academic records and supported program operations.

- Taught English language courses and supported learners remotely when applicable.

Education

Bachelor of Arts in Translation – Al-Mustansiriyah University, Baghdad, Iraq June 2000

Remote & Technical Skills

- Remote work readiness

- Email, phone, and virtual communication

- Microsoft Word, Excel, Outlook

- Data entry and documentation

- Time management and self-organization

- Confidential information handling

- Bilingual communication (Arabic–English)

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