Senior IT Program & Quality Assurance Leader
Resume:
SAFe* Agilist, ISTQB and IBM DB* Certified, seeking assignments in Quality Assurance and Engineering / Project and Program Management / Delivery Management / Business Consulting and Analyst with an organization of repute Industry Preference: IT ~ Location Preference: Jaipur / Remote EMPLOYMENT DETAILS
A dynamic technocrat with nearly 16+ years of rich experience in: Quality Assurance and Engineering Project Execution & Management Business Development Agile, Waterfall and Risk Based Testing Estimation & Scheduling Planning & Budgeting
• An effective leader with proven abilities in leading teams during the project phase and enabling knowledge sharing among team members. Involved in multiple programs as QA lead (both Offshore and Onshore), and leading the project successfully to implementation and warranty.
• Skilled in ramping up projects within time, budget & quality parameters as per Project Management & best practice guidelines
• Expertise in STLC involving setting-up of test environment, creation of test scripts/cases, doing Functional testing, Automation Testing, Mobile Testing, Mainframe Testing, Database Testing, User acceptance testing, Security Testing and Exploratory testing.
• Sound knowledge and understanding of STIBO MDM (Master data Management), JIRA, Confluence, Beyond Compare, NVDA, StreamDiff and Selenium
• Strong expertise in Insurance and Wealth management domain and also in Retail (e-commerce) domain.
• Strong expertise and exposure to multiple Insurance Policy Admin Systems (Ingenium, Cyberlife, Vantage, Performance Plus, Distributed Support System)
• Sound knowledge and understanding of LLM (usage of Co-Pilot) with prompt engineering and generative AI.
• Expertise in Agile methodology and usage of JIRA, Confluence. Strong knowledge and experience in People Management, Project Management and Delivery Management activities (Project planning, proposal and estimation).
• Sound knowledge and experience in leading multiple automation initiatives using UFT and Selenium (both in CRAFT Framework as well as TestNG Framework). Designed End-to-End Automated Regression Suite using UFT.
• Hands-on experience in integration, verification & validation of specifications, designing Test Strategy, Test Plan, Requirement Traceability Matrix, manual test case scripting and review, test Scenario and Case review, test case execution and results review & automation, defect tracking & issue reporting and defect tracking & follow up.
• Strong expertise in Operations (PMO) activities as Forecasting, Invoicing, Resource Onboarding, Resource management, Budget Forecast, Commercials, SOW handling.
• Basic knowledge of Python and DevOps Testing (BlackDuck, Fortify, Pen Testing) TECHNICAL PREVIEW
Operating Systems: Windows
Languages: C, Java, VB Macro, JCL, Python (Basics) Tools: STIBO MDM, JIRA, Confluence, HP ALM, QTest, Beyond Compare, NVDA, Domain: Insurance and Retail
Admin System: Ingenium, Cyberlife, Vantage, PPLUS, DSS Technology: Master Data Management, Mainframes, Web Application, Web Services, Cloud and Mobile Testing ARKAPRAVO SARKAR
: ****.**********@*****.***
: 690, Kalikapur, Kolkata – 700099
AI Knowledge: Generative AI usage using Co-Pilot and Prompt Engineering. Basic knowledge of Large Language Models. EMPLOYMENT DETAILS
Company Name Duration Designation
DXC Technologies July’23 – Till Date Senior Analyst I Software Engineering Tata Consultancy Services Apr’22 – Jun’23 Associate Consultant Cognizant Technology Solutions Oct’09 – Mar’22 Sr.Associate - Projects Key Result Areas
• Project Proposal, Estimation, Planning and executing complex projects in close collaboration with management, customers and stakeholders
• Preparing Sprint Burn-down Chart, Sprint velocity reports as part of QA and providing the Daily progress Report for the User stories. Involved actively in Sprint planning meetings and Story point estimation as well as Sprint Retrospective meetings. Acted as Scrum Master for a project where getting the status from the Squad members and updating the same to Business Stakeholders.
• Providing / reviewing scope, resource and time estimates for projects presented to QA for testing and analysis; designing & coordinating implementation and availability of QA test environments
• Mapping business requirements and providing customized software solutions, involving finalization of test methodology and selection of appropriate techniques
• Business Analysis and Consulting and providing solution to complex requirements and drafting the overall scope and phases of the project.
• Preparing / reviewing SQA / test plans, providing QA test status and progress reports as appropriate to top management and conducting Internal Quality and SQA Audits
• Formulating test plans: Handling the design, development and documentation of test strategies, plans and cases for software products and web applications
• Test Execution & Defect Management: Managing manual & automated test execution, analyzing all the reports generated from automation scripts and identifying/ reporting defects.
• Sprint Management: Managing the daily sprint activities, which includes sprint velocity reports, burn-down charts, User Story and epics updates, bug reports and defect triage with the Developers and Business Analysts.
• Automation Inventory: Designing Test Scripts for the Regression Suites for multiple applications (End-to-End Business flows) using UFT. Preparing proposals and estimations for automation scope items for multiple accounts and projects.
• Mentoring junior team members with expertise and knowledge in both Process, Technology and Domain Significant Accomplishments
• Bagged Spot Excellence Award in 2013
• Bagged Pillar of the Month in 2015
• Was honored with QEnA Pride in 2019.
• Successfully implemented the Path 2 Green program with Manulife Financials in 2020 (Migration to Cloud)
• Successfully implemented IDMS to DB2 conversion with Manulife Financials in 2013
• Successfully re-designed the full Regression Suite for the Customer and led the project effectively with 7 Team members.
• Served as a part of multiple innovations (both Conventional as well as Non-Conventional automation) helping in dollar savings for the client
• Efficiently managed a team of 27 people in the Path to Green program.
• Efficient people management executed for the Regression re-design project as well as the Illustration Modernization project and Path to Green program.
• Bagged Champion Collaborator award twice within 2.5 years at DXC for showcasing strong knowledge in Insurance space and Business Consulting.
CERTIFICATIONS
• ISTQB from ISEB
• SAFe5 Agilist from SAFe Community
• Software Testing (Level-0) from Cognizant Academy
• Life Insurance from Cognizant Academy
• IBM DB2
• LOMA 281
ACADEMIC DETAILS
• B.Tech. (Electrical Engineering) from West Bengal University of technology, West Bengal, India in 2008 PERSONAL DETAILS
Date of Birth: 10th August 1986
Passport: N4454169
Language Known: English, Hindi, Bengali, German
Permanent Address: TA-09/13, Ullhas Mini Township, P.O – Joetram, Burdwan - 713101, West Bengal
~ Please find attached Annexure for project details ~ ANNEXURE
Company: DXC Technologies
Project: BESTOW Product Launch / NIPR Agent Validation Client: Aegon Transamerica, US
Period: Jul’23 - Till Date
Testing Methodology: Agile/Waterfall
Testing Type: Functional, Regression, E2E
Project Location: Kolkata, India
Tools & Technology: Mainframe, Web Services
Admin System: Cyberlife, Vantage, PPlus
Role: Senior Business Analyst
Team Strength: 15
• Accountable for business analysis of requirements and providing solutions to the developers by preparing the Business Spec document. Accordingly providing estimation for the tasks and tickets.
• Designed and reviewed Test cases for every Tasks and updated the Test Plan as per the Business Spec Document.
• Executed the test cases in QTEST platform and shared required status report with the stakeholders in the Scrum meeting.
• Tracked defects in JIRA on the basis of expected and actual results. Test Results were stored in Confluence for the Business to review and update.
• Ensured preparation of different metrics and reports, such as Sprint Velocity Sprint Burn-down chart, Defect triage report and Weekly Status Report.
• This team involved resources from different areas (Development/QA/BA), so efficiently handled the people management for the successful execution and smooth flow of the project.
• Direct Co-ordination with TA Business Operations team to help them understand the Product features and guide then for decision making for market launch.
• Accountable for automation of tasks which were feasible leading to subsequent effort savings for customer. Company: Tata Consultancy Services
Project: Boots PIM (Product Information Management) Client: Walgreens Boots Allianze, UK
Period: Apr’22 – Jun’23
Testing Methodology: Agile
Testing Type: Functional, Regression, E2E, Automation and Performance Testing Project Location: Kolkata, India
Tools & Technology: STIBO MDM (Master Data Management),Selenium, JIRA, Confluence Role: QA Manager
Team Strength: 4
• Accountable for planning & designing test deliverables like development of SIT test strategy, User Story and Sub-Task creation in JIRA board, Story point estimation, Sprint planning, Sprint Velocity and Burn-down chart updates, in-sprint automation and Functional Test planning for every Sprint.
• Designed and reviewed Test cases for every Sprint and updated different sub-task under each stories accordingly.
• Executed the test cases in JIRA on a daily basis and shared daily status report with the stakeholders in the Scrum meeting.
• Tracked defects in JIRA on the basis of expected and actual results. Test Results were stored in Confluence for the Business to review and update.
• Ensured preparation of different reports, such as Sprint Velocity Sprint Burn-down chart, Defect triage report and Weekly Status Report.
• This team involved resources from different areas (Performance, Integration and Automation), so efficiently handled the people management for the successful execution and smooth flow of the project. Company: Cognizant Technology Solutions
Project: Manulife QA Shared Services – Path to Green and PureFlex Migration Client: Manulife Financial Corporation, CANADA
Period: Dec'18 – Mar’22
Testing Methodology: Waterfall
Testing Type: Risk Based Analysis and Testing
Project Location: Kolkata, India
Tools & Technology: Selenium, ALM, Mainframe, Web Application, Desktop applications, Web Services, Stream Diff, Beyond Compare, MS Azure, Jenkins, CICD pipeline, Black Duck, Sonar Qube, Fortify Testing. Role: QA Manager
Team Strength: 30
• Project planning and proposal to customer with proper estimation and cost from QA perspective.
• Facilitating test planning and designing of test deliverables like development of test strategy & test plan
• Involved in understanding the entire application (end-to-end) business flow and guiding the team members with proper knowledge and documentation (architecture and workflow).
• Involved in analyzing and identifying the test scenarios and cases and then providing estimation accordingly
• Handling all types of:
o Functional testing across 20+ applications of Manulife Canada across multiple LoB (Group Benefits, Life and Travel Insurance)
o Constantly collaborating with the Developer, BSAs and Business Stakeholders for updates on the code design and understanding the framework for end-to-end testing scope knowledge.
• Ensured preparation of different metrics reports like test design and execution productivity, test case coverage, defect status, Interface matrix, Schedule variation, defect density, defect ageing and Error Discovery Rate etc.
• Updating onsite offshore with daily status call as well as handling customer fromoffshore for all automation and functional related issues & concerns
• Guiding team members to prepare Test Scripts for the Regression testing for all the applications using Selenium and UFT as applicable and executing the same for multiple effort savings.
• Guiding and helping team members in Azure Authentication validation for different roles and security access for all applications as prepared.
• Sole point of Contact from QA perspective and involved in Governance and Strategy discussions with Business and other Stakeholders.
Project: Manulife QA Shared Services – Illustration Modernization Client: Manulife Financial Corporation, CANADA
Period: Dec’ 17 - Dec'18
Testing Methodology: Agile (Scrum)
Project Location: Kitchener, Canada and Kolkata, India Tools & Technology: JIRA, Confluence, Perfecto, NVDA, API, Web Services, Database Testing, Web application migration, Selenium
Summary: This was the first Agile project in the Manulife Canada account and it involved migration of the Manulife Illustration desktop application to a web application along with the Database migration from SQL Server 2012 to SQL Server 2016 and Cloud. In-Sprint automation and Risk Based Analysis and Testing were implemented successfully as part of this project. Role: QA Lead (Onshore as well as Offshore)
Team Strength: 7
• Accountable for planning & designing test deliverables like development of SIT test strategy, User Story and Epic creation in JIRA board, Story point estimation, Sprint planning, Sprint Velocity and Burn-down chart updates, in-sprint automation and Risk Based Analysis and Testing planning for every Sprint.
• Designed and reviewed Test cases for every Sprint and updated different sub-task under each stories accordingly.
• Executed the test cases in JIRA on a daily basis and shared daily status report with the stakeholders in the Scrum meeting.
• Tracked defects in JIRA on the basis of expected and actual results. Test Results were stored in Confluence for the Business to review and update.
• Ensured preparation of different reports, such as Sprint Velocity Sprint Burn-down chart, Defect triage report and Weekly Status Report.
• This team involved resources from different areas (Performance, Database as well as Mobile), so efficiently handled the people management for the successful execution and smooth flow of the project. Project: Manulife QA Shared Services – Regression Modernization/Optimization Client: Manulife Financial Corporation, Canada
Period: June’ 15 – Dec’ 17
Testing Methodology: Waterfall (Priority Based Testing – Critical Path Analysis) Project Location: Kolkata, India
Tools & Technology: UFT, ALM, Mainframes, Beyond Compare, StreamDiff, Web Applications, Web Services. Summary: This was a major strategic initiative by Manulife, where all the Regression Suites in the Individual Insurance domain, for 7 different applications, needed to be modernized (optimized and fully automated). That included, fresh Test Cases for the applications (with latest coverages and flows), using the Critical path flow analysis to determine the coverage of the Regression Suite, designing the suite and testing the same with end-to-end flow, and finally automating the entire Suite, with either conventional or non-conventional automation. Role: QA Lead
Team Strength: 7
• Accountable for entire planning to accomplish the Regression Roadmap within stipulated time period.
• Efficiently managed 7 resources who worked on 7 different applications Suite upgrade, with proper knowledge sharing, design review and analysis for the critical path for each and every application.
• Executed the test cases in multiple environments and multiple data for validation and updated the concerned stakeholders on a daily basis and shared daily status report with them.
• Involved in preparation of different metrics reports like daily design status, test case coverage, suite analysis and progress for the design.
• Attended design review calls with Business team and Stakeholders and cleared the clarifications that were becoming a roadblock in the New Regression Suite design.
• Since I was the QA Lead for this project, so I was accountable for all the knowledge sharing and the analysis part with the team for all the applications.
Project: Manulife QA Shared Services – Retail Individual Insurance Client: Manulife Financial Corporation, CANADA
Period: Dec'12 – Jun’15
Testing Methodology: Waterfall
Project Location: Kolkata, India
Tools & Technology: UFT, ALM, Mainframe, Web Application, Web Services, Stream Diff, Beyond Compare Role: QA Regression Lead
Team Strength: 3
• Facilitating regression test planning and designing of test deliverables like development of test strategy & test plan
• Involved in analyzing and identifying the manual test cases and then providing estimation accordingly
• Handling all types of:
o Regression testing across multiple projects of Manulife Canada – Retail Individual Insurance account. o Regression deliveries and regression status updates for the Retail Individual Insurance LOB
• Ensured preparation of different metrics reports like regression test design productivity, regression test execution productivity, test case coverage, defect status, etc.
• Updating onsite offshore daily status call as well as handling client from offshore for all automation related issues & concerns Project: Manulife Canada – Group Benefits Solutions – Performance and Capacity Client: Manulife Financial Corporation, CANADA
Period: Aug'12 - Dec'12
Project Location: Kolkata, India
Tools & Technology: Quality Center, Mainframe, Web Application, Web Services Summary: This project involves seven different phases. The project is mainly based on Web Service Migration, where the WinServer2003 is being migrated to WinServer2008. What was needed to do was to test that the navigations and the entire functionality remains same as the Webserver is migrated in between. The applications consisted of Online Claims Services, Flex Enroller, PA Site, PM Site, Forms, Web Services and Clients II.
Role: Team Lead
• Accountable for planning & designing test deliverables like development of SIT test strategy, test plan, test cases and requirement traceability matrix, etc.
• Located test scenario based on the requirement document and design document
• Executed the test cases in Quality Center on a daily basis and shared daily status report with the client
• Tracked defects in Quality Center on the basis of expected and actual results.
• Ensured preparation of different metrics reports like daily execution status, test case coverage, defect status, etc. Project: Manulife Canada – Group Benefits Solutions – IDMS to DB2 Conversion Client: Manulife Financial Corporation, Canada
Period: Feb'11 – Jul'12
Project Location: Kolkata, India
Tools & Technology: Quality Center, Mainframes, Beyond Compare. Summary: This project is mainly based on conversion from one database to another. This conversion is from IDMS to DB2 environment. This Project has total four applications out of which we are working on three applications named as GIPC, GRID, and Renewals. Renewals have three sub – applications named as RENI, RENA, and RENL. This project needs us to perform the complete Test design activity, Test data development as well as Test Execution for all the three applications. Role: Team Lead
• Accountable for planning & designing test deliverables like development of SIT test strategy, test plan, test cases and requirement traceability matrix, etc.
• Located test scenario based on the requirement document and design document
• Executed the test cases in Quality Center on a daily basis and shared daily status report with the client
• Involved in preparation of different metrics reports like daily execution status, test case coverage, defect status, defect aging, defect leakage in UAT & Production, test design and execution productivity, etc.
• Attended design review calls with design team and raised clarifications
• Led a team of 12 people at offshore
Project: Farmers Insurance Company USA – Agency Commission Exchange – CR425 CM Web Service Client: Farmers Insurance Company, USA
Period: Feb'10 – Jul'10
Project Location: Chennai, India
Tools & Technology: Quality Center, Web Application, Sahi Test automation tool, Java, EJB Summary: CR-425-CM web service involves development of some new screens where we could divide different states under different zones. This automated process would eliminate the many manual human decision currently required to scan and capture A/S mail for delivery to specific work list. This project also required changing the names of the current A/S work lists in Content Manager. The IAMM marketing is divided into Zones. The current names of A/S worklists are changed to Zone assignments. Enable automated routing of incoming mail to these zone defined and labeled work lists in Content Manager. Zone management workflow is implemented for mail to support Agency Services improvement and marketing initiatives in contract management as outlined above. Role: Team Member
• Involved in planning & designing of the framework and the server for the coding purposes
• Established the framework and parallel building, debugging and executing the code in Eclipse
• Ensured preparation of different metrics reports like daily execution status, test case coverage, defect status, defect aging, defect leakage in UAT & Production, test design and execution productivity, etc.
• Located scenarios and coding steps based on the requirement document and design document
• Closely monitored the defect status in the quality center and sent the daily status report to the onsite
• Resolved defects in Quality Center on the basis of expected and actual results Project: Farmers Insurance Company USA – Agency Commission Exchange – UI Redesign Client: Farmers Insurance Company, USA
Period: Jul'10 – Feb'11
Project Location: Chennai, India
Tools & Technology: Quality Center, Web Application, Sahi Test Automation Tool, Java, EJB Summary: UI Redesign of the screensinvolveschanging the entire look and feel of all the screens along with changes in the functionality. The project also involves changing, adding and removing few functionalities also. I had workedupon three screens in onepart and three screens in the next part. Role: Team Member
• Involved in planning & designing of the framework and the server for the coding purposes
• Established the framework and parallel building, debugging and executing the code in Eclipse
• Ensured preparation of different metrics reports like daily coding status, requirement coverage, defect status, defect aging, etc.
• Proactively identified the scenarios and coded steps based on the requirement document and design document
• Monitored the defect status in the Quality Center and shared the daily status report to the onsite
• Resolved defects in Quality Center on the basis of expected and actual results.
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