Bilingual Customer Service Specialist with Leadership
Resume:
Nyjahya Wright
Charlotte, NC *****
***********@*****.***
Professional Summary
I am an experienced customer service representative. I ensure customer satisfaction and the customer needs. I am some bilingual I have strong communication skills and I’m great at problem solving . Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Assistant Manager
Dollar General-Charlotte, NC
August 2025 to Present
I take on the responsibilities as a manager would I assist customers, Making sure everything is in order, and I open the stores in the morning
Walmart customer service representative
Walmart-Charlotte, NC
August 2023 to November 2024
Sales Associate
Journeys-Charlotte, NC
May 2022 to September 2024
I had to help customers if they needed help with picking out a pair of shoes or if they had issues with ordering online. And I also had to make sure the customer was satisfied Education
High school diploma
Olympia High School-Charlotte, NC
September 2022 to February 2025
Skills
• Appointment scheduling
• Teaching
• Office experience
• Medical billing
• Nannying
• Negotiation
• Customer returns handling
• Payroll
• SaaS
• Daycare
• Quota achievement (success metric)
• Balancing cash drawers
• Typing
• Pricing
• Sales management
• Detecting counterfeit currency
• Special order processing
• Microsoft PowerPoint
• Alternative dispute resolution
• Improving customer support response time - Customer support response time improved (6-10%)
• Sonography
• Financial data reconciliation
• Individual consumer customer service
• Cross-selling
• Order processing
• Google Workspace
• Freshsales
• Phone customer support
• Peer support conflict resolution
• Banking
• POS systems
• Food Service
• Customer support experience within e-commerce industry
• Team management
• CRM system proficiency
• Customer Service (3 years)
• Front desk
• Accounting and finance experience
• Preschool experience
• Hotel experience
• Supervising experience
• Store management
• Basic math
• Empathy
• Phone call management
• Call center agent experience
• Logistics
• Tax experience
• Microsoft Excel
• Classroom Teaching
• Customer support specialist experience
• Retail math
• Cashiering (3 years)
• Research
• Word processing
• Store closing procedures
• Cash register
• HIPAA
• Cash Handling
• QuickBooks Online
• Management
• Sales
• Google Docs
• Customer issue escalation
• Retail sales transactions
• Refund processing
• Stocking
• Productivity software
• Microsoft Word
• Shipping coordination
• Phone etiquette
• Depositing cash
• Customer inquiry handling
• Technical Proficiency
• Phone communication
• Staff supervision
• Patient service
• CRM software
• Warehouse management system
• Sales negotiation
• Time management
• Dental office experience
• Leadership
• State tax
• Complaint handling
• IT support
• Greeting customers
• Patient interaction
• OPERA
• Clear language communication
• Computer skills
• Business development
• Intake
• English (10+ years)
• Grocery store
• Customer support experience within finance industry
• Merchandising display arrangement
• Conflict management
• Network management
• Retail pharmacy experience
• Interpersonal skills
• International customer service experience
• Hotel management
• Behavior management
• Retail Sales - Retail sales experience (6-10 years)
• Serving Experience
• Excellent communication (3 years)
• Retail management
• QuickBooks
• Customer support - Customer support experience (3-5 years)
• Managing teams in a customer support role - Largest customer support team managed (6-10 team members)
• Financial services
• Infant care
• Lesson planning
• Experience with children
• Guest services
• Total calls (success metric)
• SAP ERP
• Shipping & receiving
• Microsoft Office (3 years)
• Medicare
• macOS
• Contracts
• B2B sales
• Dental receptionist
• Copper CRM
• Order inquiry handling
• Technical sales
• Administrative experience
• Customer retention
• Computer operation
• Patient care
• Customer complaint resolution
• Managing teams as an office manager
• Social media content
• Cash handling machinery
• Financial planning
• Email customer support
• Remote technical support
• Billing issue inquiries
• Microsoft Outlook
• Data entry
• Cleaning
• Accounting
• Filing
• Making change
• Convenience store experience
• Payment reconciliation
• Cash register operations
• Client rapport building
• Assistant manager experience
• Inventory management
• Technical support
• Customer service video conferencing
• Pallet jack
• Call center
• Childcare (5 years)
• Telecommunication
• Home & community care
• Product demos
• Retail price checking
• Salesforce
• Order shipping
• Electronics store experience
• Internal employee customer service
• ServiceNow
• Merchandising
• Promoting products
• Multi-line phone systems
• Tax preparation software
• Clothing store experience
• Retail security monitoring
• Office (as sales environment)
• Retail shipping operations
• SAP
• Employee orientation
• Micros POS
• Store opening procedures
• Payment verification
• Organizational skills (3 years)
• Analysis skills
• Cabling
• Telemarketing
• Grammar Experience
• Computer literacy
• Windows
• E-commerce
• Open Dental
• Law enforcement
• Technical support representative experience
• Active learning
• Payment card processing
• Working with people with disabilities
• Training & development
• Bookkeeping
• Classroom behavior management
• Shift management
• Caregiving (2 years)
• Providing product information
• Customer service manager experience
• Classroom experience
• Professionalism
• Marketing (3 years)
• Medical terminology
• Early childhood education
• Managing customer accounts
• Communication Skills (4 years)
• Cooking
• Achieving sales targets
• Early childhood education center experience
• Dental terminology
• Office activity coordination
Certifications and Licenses
Driver's License
Contact this candidate