Customer Success Leader with Telecom Expertise

Leanne Myrdal

**** ********** **, ** *******, WA 98281 360-***-**** *********@****.*** www.linkedin.com/in/leanne-myrdal-3a12a8379/

Professional Summary

Customer-focused former Service Assurance professional with over 15 years of experience driving customer satisfaction, leading teams, and delivering technical support in the telecom industry. Proven track record of ensuring operational excellence, improving service delivery, and building long-term customer relationships. Adept at leveraging data to identify service trends and proactive solutions. Ready to bring my friendly, hardworking attitude with a passion for success to your team.

Core Skills

·Customer success & support

·Cross-functional collaboration

·Self-motivation

·Excellent interpersonal and communication skills

·Conflict resolution

·Process optimization

·Time management

·Detail-oriented

Experience

CONTRACT MAIL CARRIER USPS JUL 2025 – PRESENT

·Sort and organize mail for efficiency delivery routes.

·Deliver mail and packages to designated addresses promptly.

·Operate postal vehicles safely while adhering to traffic regulations.

·Scan packages for delivery tracking.

SERVICE ASSURANCE TECHNICIAN SUPERVISOR WHIDBEY TELECOM FEB 2019 – JUN 2025

*Position ended due to company layoff*

·Supervised daily operations and technician workflows, increasing service efficiency and customer response times.

·Delivered exceptional customer service for both internal teams and both residential and business clients.

·Monitored system performance using tools like MetaView, AOE, and NISC to detect and resolve service issues proactively.

·Collaborated with engineering and field techs to implement solutions that align with customer and business goals.

·Recognized for upholding company values and fostering a culture of accountability and excellence.

CUSTOMER SERVICE REPRESENTATIVE WHIDBEY TELECOM APR 2008 – FEB 2019

·Served as the frontline support for customers, addressing inquiries, resolving support issues, and managing orders from intake to fulfillment.

·Developed a strong rapport through empathetic listening and problem-solving, driving high satisfaction ratings.

·Liaised with internal departments and external vendors to ensure smooth service transitions (LNP requests)

·Maintained detailed CRM records to track customer history and streamline support.

GOLF SHOP ATTENDANT POINT ROBERTS GOLF & COUNTRY CLUB MAR 2002 – APR 2008

BARTENDER & WAITRESS TJ’S RESTAURANT JUN 1996 – APR 2008

Education

BLAINE HIGH SCHOOL HIGH SCHOOL DIPLOMA JUN 1996

Certifications

·CAPM certificate in Project Management – Western Washington University Continuing Education, Dec 2024

·Conflict Resolution – eCornell University, November 2024

·CPR & First aid

·FS Pro Information Mapping

·Pivot Customer Experience training, along with CPNI and Red Flags

·Max Sacks Sales training

·Fred Pryor

Volunteer

Member of Whidbey Telecom’s Philanthropy team. (2017 – 2025)

One of the original team members of the giving back team, overseeing community partnerships and employee engagement efforts focused on youth, health, environment, arts, and animal welfare.

References

Available upon request.

Contact this candidate