Remote Customer Service & Logistics Specialist
Resume:
Austin Hines
Winter Haven, FL *****
******.*********@*****.***
Professional Summary
Experienced professional with over 15 years in customer service, logistics, and team leadership, seeking a remote Customer Service Representative role. Skilled in client relationship management, conflict resolution, technical proficiency, and report writing. Adept at using Microsoft Office, CRM systems, and handling customer inquiries. Committed to delivering exceptional service and contributing to organizational success in a remote environment.
Willing to relocate to: Polk County, FL - Winter Haven, FL Work Experience
Driver
Go on further-Davenport, FL
May 2022 to August 2024
* Loaded truck and delivered packages on designated route
* Maintained accurate delivery records and ensured timely package drop-offs
* Provided excellent customer service during deliveries and resolved delivery issues
* Inspected vehicle for safety and reported maintenance needs
* Communicated with dispatch to coordinate efficient routes
* Handled packages with care to prevent damage during transit
* Adapted quickly to changes in delivery schedules and customer requests Shipping Manager
Tropical Supply-Auburndale, FL
January 2022 to May 2022
* Handled customer orders and ensured accurate shipment processing
* Operated forklifts to move and organize inventory
* Coordinated shipping schedules and managed logistics
* Managed QuickBooks for order tracking and billing
* Resolved customer complaints and provided timely solutions Customer Service Representative
Lowe's-Auburndale, FL
August 2020 to September 2021
* Sold installation contracts and booked customer appointments
* Operated power equipment and maintained clean departments
* Resolved customer issues and managed customer accounts
* Conducted customer service surveys and responded to inquiries
* Inventoried spreadsheets and tracked product availability
* Greeted customers and provided in-person support Head Cashier/Customer Service
Lowe's-Winter Haven, FL
August 2019 to November 2019
* Managed cashiers and balanced registers at end of shifts
* Held override card and assisted with customer transactions
* Provided customer support and resolved checkout issues
* Maintained security of keys and store assets
Sales Specialist Flooring
Lowe's-Winter Haven, FL
August 2017 to April 2019
* Maintained department organization and counted inventory
* Assisted customers with product selection and order placement
* Operated forklifts and power equipment safely
* Monitored customer orders and finalized contracts
* Scheduled jobs and loaded vehicles for deliveries
* Managed part-time staff in the department
Customer Service Associate
Lowe's-Lakeland, FL
February 2012 to September 2014
* Delivered excellent customer service daily in the Lumber department
* Performed heavy lifting, set up displays, and maintained clean work areas
* Cut wood to customer specifications and assisted with product selection Education
General (GED)
West Area Adult School
May 2008
Skills
• Sales negotiation
• Email marketing
• CRM system proficiency
• Mobile devices
• Client communication
• Box truck
• Interpersonal skills
• Report writing
• Microsoft Word
• Electro-mechanical components
• Scissor lift
• Leadership
• Fleet management - Largest fleet managed (1-10 vehicles)
• Assembly
• Microsoft Office (5 years)
• Sales
• Customer relationship building
• Materials handling
• CRM systems
• Supervising experience
• Hours of Service (HOS) regulations
• Customer home experience
• Inside sales
• Social media management
• In-person customer service
• CRM software
• Fabrication
• Painting
• Lead generation
• Marketing
• Outdoor work
• Pool Maintenance
• Technical Proficiency
• Microsoft Office
• Customer service management
• Employee relationship building
• Equipment installation
• Outbound sales
• Forklift
• Attention to detail
• Productivity software
• Client relationship development
• Organizational skills
• Plumbing
• Heavy Lifting
• Construction estimating
• Achieving monthly sales targets as a sales associate
• Regulatory compliance
• Consultative selling
• Management
• Negotiation
• Showroom experience
• Handling customer inquiries
• Computer literacy
• Microsoft Outlook
• Customer service
• Computer operation
• Task prioritization
• Time management
• Warehouse experience
• Food service
• Sales lead qualification
• Welding
• Client relationship management
• Writing skills
• Boom lift
• Customer communication
• English
• Microsoft Excel
• In-home experience
• Windows
• Landscape Maintenance
• Equipment Repair
• Conflict management
• Workplace health and safety regulatory compliance
• Restaurant experience
Certifications and Licenses
Home Inspector Certification
August 2017 to Present
Certification needed for taking licensing test in Canada, Mexico, and the US. Class E
Driver's License
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