customer service

Nora Kaeller

Thousand Oaks, CA *****

**************@*******.***

Qualifications

Experience in general office procedures, sales, accounting, administration, research: excellent organizational abilities, flexible, enjoy being in a team environment, as well as taking leadership roles. Detail orientated and proficient at follow up and follow through.

Bilingual: Spanish / English

Work Experience

Temporary position 2022 2023. Dental laboratoy assistance -Thousand Oaks- Accounting and billing.

Temporary jobs 2021- Proctor test center -Agoura Hills - setting up test rooms, recoeding attendance. Chiropractic assistant - Thousand Oaks- answer calls,billing, apply treatments. Call center 211 (remote)- helping customers, providing access to local community services.

November 2019 -March 2020 Temporary positions; Law office: Administrative Assistant.

Voting office: Data entry, general office. Westlake Village, CA

August 2017- Present Appen Online small projects, translation, surveys.

April 2016 -August 2017 Customer Service and Sales, Fast Auto Loans, Simi Valley, CA

Inbound and Outbound sales calls/emails and payment processing, auto/title loan approvals/processing, vehicle appraisals, new customer follow up, general office duties.

March 2012- December 2015 Background Actor/Stand In: Central Casting, Burbank, CA Television programs & films

March 2009- February 2012 Appen Online: worked from home part time while homeschooling our child: Translation-Spanish/English, marketing, research, and surveys.

October 2007- January 2009 Countrywide Home Loans: customer service, data entry, filing and faxing.

April 2003- June 2004 Executive Assistant-Bilingual for CEO: SHELL- Mexico City

Worked under project-leader with multiple duties; responsible for correspondence, travel arrangements, daily calendar, data entry, meeting coordinator, supply fulfillment, and power point presentations.

February 2002-2003 Executive Assistant for Partner to the firm, Law Offices of Basham, Ringe & Correa: Bilingual client billing, phone calls, filing, faxing, dictation, correspondence.

April 2001- January 2002 Executive Assistant for Director of Technology, Citibank: Bilingual

Correspondence, fulfillment of all office supplies, scheduling, travel arrangements, power point presentations.

September 2000- March 2001 Executive Assistant for Director of Projects, Anderson Consulting:

Bilingual, customer service, data entry for power point presentations, composing meeting minute notes.

Education and Training

Conejo Valley Adult School - Thousand Oaks, CA. Certification of Pharmacy Technician

Microsoft Programs (Excel, Internet Explorer, Word, Power Point, Outlook) and QuickBooks.

REFERENCES:

Jean-Pierre Vanhoegaerden- Know for 10 years 310-***-****

Todd Schall-Know for 11 years 818-***-****

Suzie Kang Yamamoto- Know for 10 years 818-***-****

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