Customer Service-Oriented EMR Implementation Specialist

ANGELICA GARCIA

Customer Service Professional

832-***-**** *********@*****.*** Sweeny, United States EMPLOYMENT HISTORY

Clinical Applications Coordinator at TeamHealth

● Assisting Applications Coordinator Supervisor maintaining EHR database cleanup (identifying/correcting inaccuracies, duplicates and inconsistencies)

Implementation Specialist at Boomerang Healthcare

● Managed the migration and transition of Electronic Medical Records (EMR), including overseeing data migration, implementing and configuring templates, defining product enhancements, and conducted thorough testing ● Training and Post go live support to all clinical staff

Implementation Coordinator at Practice Suite, Inc

● Managed the implementation of EMR, including onboarding of new customers, providing training and support to all clinical staff Implementation Coordinator at Harris Computers

● Harris Computers following the acquisition of Bizmatics, Inc ● Responsible for software implementation and client relations for healthcare IT systems

Implementation Coordinator at Bizmatics, Inc

● Led the implementation of EMR and PM software solutions, provided onboarding of new customers, training and support to clients ● Analyse clients’ workflows & processes, and suggest improvements based on best practices for workflow, documentations, and completion ● Worked as a liaison between clients, engineers, and the backend team to ensure smooth software solutions ● Experience working with Medical Specialties (Pediatrics, Internal Medicine, Primary Care, Orthopedics, OB-GYN, Occupational Medicine, Pain Management)

Implementation Coordinator at Electronic Medical

Resources

● Coordinated the onboarding of new clients, training and implementation of EMR and PM software for healthcare providers ● Streamlined client workflows, offering custom solutions to improve efficiency and productivity

Medical Assistant at Sugar Land Family Practice

(Gilberto Sustache, M.D.)

● Assisted in daily clinical operations, providing support with patient care, and administrative tasks including referral verification, prescription refills/prior authorization, and medical records management ● Managed patient intake, vital signs, and documentation for medical procedures

SUMMARY

I am an experienced and versatile Customer

Service Professional with 24 years of experience

in US Healthcare. I am motivated, hardworking,

and results-driven, seeking to leverage my

technical and interpersonal skills to contribute to my employer’s success.

EDUCATION

Medical Assistant program

Southern Careers Institute

Graduated ● Medical Assistant program

completing nearly 1,000 hours of classroom and

hands-on training

Medical Assistant at Barry Liberoni, M.D., P.A.

(Gilberto Sustache, M.D.)

● Performed Medical Assistant duties including patient preparation, documentation, and administrative tasks including referral verification, prescription refills/prior authorization, and medical records management ● Supported physicians in providing high- quality patient care in a busy clinic setting

Medical Assistant at Memorial Hermann Family

Practice Fort Bend

● Provided clinical and administrative support including referral verification, prescription refills/prior authorization, and medical records management in a high-volume family practice ● Handled patient intake, testing, and charting under the supervision of the healthcare team

Medical Assistant at New Hope Clinic

● Assisted in patient care, medical charting, and office management duties including referral verification, prescription refills/prior authorization, and medical records management ● Supported doctors in performing clinical procedures and routine exams Medical Assistant at Coastal Bend Children’s Clinic

● Worked with pediatric patients, assisting in the preparation of exams, administering injections, and assisting with minor procedures ● Ensured accurate documentation of patient records and medical histories

Internship - Medical Assistant at Corpus Christi

Women’s Clinic

● Gained hands-on experience in clinical procedures and patient care under supervision ● Performed administrative duties, including patient scheduling and medical record management

SKILLS

Medical Software Operations Electronic Medical Records Clinical Procedures Clinical Administration

Implementation Coordination CRM/Project Management Tools Customer Service Excellence Microsoft Office

Time Management

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