Operations and Client Services Professional

MARY ALBERT

** **** ********* ****, *******

203-***-**** ***********@*****.***

WORK EXPERIENCE

SPARK MODERN FIRES November 2011 – December 2024

Office Manager, Sales, Customer Service, Bethel, CT

Provides sales support involving the sales of modern linear gas fireplaces. The

company sells direct thus I am the primary source of contact for their marketing leads.

Responsibilities include: discuss products offered, enter orders with a high degree of

accuracy, complete supporting paperwork, process credit card payments, arrange Fed Ex

shipments for each order, handle confidential financial and personal information appropriately,

tactfully handle stressful and difficult situations, an extremely high level of multitasking and specific

attention to great detail is required, upsell whenever possible, answer hundreds of email inquiries

per day, maintain a high contact to sales success ratio. In addition, I was advanced to the position of office

manager in August of 2017 and remained in that position until the company closed in December of 2024.

REAL LIVING, SCALZO GROUP

Formerly known as Century 21, Scalzo Group 2003-Present

Realtor & Broker Associate, Bethel, CT

Provided real estate services throughout the state of Connecticut. Responsibilities included coordinating with clients in the buying and selling of their homes or businesses; managing client contracts; performing market analyses; and organizing attorneys, inspection agents, and mortgage brokers during client transactions.

CENTER FOR ATTENTION AND RELATED DISORDERS 1997-2002

Office Manager, Brookfield, CT

Managed psychological counseling center dedicated to serving those with mental illness. Responsibilities included posting of daily payments; reconciling bank statements at the end of the month; sending monthly statements to patients and reviewing and following up on their accounts; maintaining ledger spreadsheet system; managing accounts receivable and payable; handling weekly payroll for employees and independent contractors, including tax deductions; performing insurance verifications, approvals, and follow ups; and keeping abreast of all license renewals, insurance contract agreements, and other regulatory requirements.

C.A.R.D. Foundation

Performed the same functions as above for an independent nonprofit grant-funded foundation associated with the Center for Attention and Related Disorders.

DANBURY OFFICE OF PHYSICIAN SERVICES 1987-1994

Billing Coordinator, Danbury, CT

Managed credit and collection accounts associated with the office. Responsibilities included billing for all physician services; following up with accounts; coordinating with insurance companies; and ensuring that patient accounts achieved zero balance.

CREDIT CENTER INCORPORATED 1982-1985

Credit and Collection, Danbury, CT

Maintained financial accounts for various businesses. Responsibilities included collection on past due accounts and posting of accounts receivable.

ENERGY RESEARCH CORPORATION 1980-1982

Receptionist, Danbury, CT

Provided secretarial services to the Engineering Department.

EDUCATION

DANBURY HIGH SCHOOL

With High Honors, Danbury, CT

REFERENCES Available upon request

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