Versatile Retail and Customer Service Professional

Cristabelle Soto

** ******* *****, *******, ** **010

860-***-**** **************@*****.***

Professional Summary

Reliable and motivated professional with a strong background in customer service, retail, and team-oriented environments. Experienced in high-volume settings and skilled at multitasking, problem-solving, and providing friendly, efficient service. Known for strong communication, attention to detail, and the ability to adapt quickly to new roles. Eager to contribute to a supportive team and continue growing professionally in a fast-paced work setting.

Certifications & Training

Certified Phlebotomy Technician (CPT)

National Healthcareer Association (NHA) - Licensed Phlebotomy Externship

The Hospital of Central Connecticut

January 20-24, 2025

- Completed 56 successful venipunctures during 120 hours of hands-on coursework

- Proficient in both straight needle and butterfly techniques

- Confident in proper order of draw and specimen handling procedures

- Gained real-world experience in patient prep, blood collection, and safety protocols Professional Experience

Retail Associate

Carters, Bristol, CT

October 2024 - Present

- Pack 50-100+ online and in-store orders per shift with precision and speed

- Use Zebra phone with RFID technology to locate, scan, and tag merchandise

- Recognized by management for exceptional reliability and quick item retrieval

- Operate POS systems for purchases, returns, and customer transactions

- Deliver attentive, friendly customer service and assist with inquiries on the floor

- Maintain inventory organization and ensure stock levels are accurate Shift Leader / Crew Member

McDonald's, Bristol, CT

April 2023 - October 2024

- Supervised shifts and delegated tasks to ensure smooth operations during high-volume hours

- Proficient in all POS systems and handled transactions at both headset and drive-thru window

- Managed multiple responsibilities during peak rushes with speed and accuracy

- Provided fast and friendly service, resolving customer issues calmly and efficiently

- Trained new employees and supported team members in meeting service goals Barista / Cashier

Dunkin', Bristol, CT

July 2021 - March 2023

- Delivered fast and accurate service in a high-volume, fast-paced environment

- Operated POS systems and prepared a wide range of food and drink orders

- Managed front register and drive-thru headset, often multitasking between both during peak times

- Maintained a clean and organized workstation and restocked supplies as needed

- Collaborated closely with team members to meet store goals and deliver excellent service Key Skills

- Venipuncture & specimen handling

- Customer service

- Time management

- Communication & teamwork

- Ability to work in fast-paced environments

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