Versatile Administrative and Customer-Facing Professional
Resume:
Mackenzie Becker
Carrollton, GA *****
************@*****.***
Authorized to work in the US for any employer
Work Experience
BDC Representative
John Thornton Chevrolet-Lithia Springs, GA
August 2021 to Present
• My dealership has 2 locations and I worked for both in the BDC sales department.
• Answered Customer Phone Calls, emails and internet inquires for both locations.
• Data Entry
• Make a minimum of 100 calls a day.
• Set appointments and answer any questions I am can that customer may have regarding the purchase of a vehicle.
• Met Monthly and daily goals.
• Built customer relationships and advised customers on purchases and promotions.
• Stay up to date on new product knowledge.
• Communicate with sales Managers and on floor sales man with customer needs.
• Cold calling.
• Organize profiles and make sure information stayed up to date for my sales team.
• Helped other co-workers with their customers.
• learned 3 different computer programs.
• Stay on top of follow ups.
• Followed up with all customers after visits.
Office Manager / Service writter
4N Autoworx-Villa Rica, GA
October 2024 to May 2025
• Manage relationships with external stakeholders such as clients, suppliers/vendors, contractors/ subcontractors in a professional manner
• Manage the office budget, tracking expenses and identifying areas for cost-saving measures
• Manage daily office operations, including scheduling appointments, coordinating meetings, and handling correspondence
• Developed and implemented efficient filing systems to improve document organization and retrieval
• Maintain confidential employee records.
• Order any parts or products needed for the business.
• Handle all outgoing and incoming calls.
• Handle all write ups for repair orders.
• Handle any insurance or warranty claims for customers.
• keep customers updated on the repairs.
Receptionist
John Thornton Chevrolet-Lithia Springs, GA
June 2021 to August 2021
• I directed between 200-300 calls daily to the designated department.
• I greeted customers and answered any arising questions that they had.
• I entered gas receipts into our computer system by using our dealership’s CRM.
• I handled all forms of payments including large sums of cash when customers would purchase vehicles.
• I was responsible for sending our customers appointment reminder emails. After working as a receptionist for three months with this company, I was promoted to BDC sales. Receptionist
Great Clips-Villa Rica, GA
January 2019 to October 2019
I would pick up the phone and answer any questions that were asked. I would welcome and greet the customers at the front desk as they came in, I would help by taking payments and check them out.I would make sure the store was clean at all times, including cleaning the waiting area, the bathroom and break room. I would also clean up after each hair cut for the stylist before they had another client. Clean the salon sinks and wash all towels and capes, fold them and put them away properly. Education
High school diploma in High school
Alexander High School-Douglasville, GA
August 2015 to May 2019
Skills
• Customer service (2 years)
• Front Desk (1 year)
• Cold Calling
• Dependable
• Reliable
• Microsoft Word
• Laundry
• English
• Typing
• CRM Software
• Listening
• Photography
• Phone Etiquette
• Inside sales
Certifications and Licenses
Driver's License
July 2023 to July 2031
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