Remote Customer Service Representative Candidate

Akayla Porter

Bronx, NY *************@*****.*** 862-***-****

PROFESSIONAL SUMMARY

Dependable and customer-focused professional with experience in customer service, front desk operations, security monitoring, and personal care support. Skilled in assisting the public, verifying information, maintaining accurate records, and performing effectively in fast-paced environments. Recognized for strong communication skills, professionalism, and adaptability. Seeking entry-level or general employment opportunities where reliability, teamwork, and a strong work ethic are valued.

WORK EXPERIENCE

Marpro Security Services — Desk Clerk (July 2024 – January 2025 Kingston, Jamaica)

- Greeted visitors and provided professional, courteous customer service

- Verified identification and maintained accurate electronic and written records

- Monitored security systems and controlled building access points

- Responded to inquiries, provided directions, and followed established procedures

- Maintained a calm, professional presence in high-traffic environments Nursing Home Assistant (September 2022 – June 2023 St. Thomas, Jamaica)

- Assisted residents with daily activities, including personal care and mobility

- Maintained a clean, safe, and organized environment in accordance with health and safety standards

- Communicated respectfully with residents, families, and team members

- Supported staff to ensure resident comfort, dignity, and overall well-being EDUCATION

St. Thomas Technical High School — St. Thomas, Jamaica High School Leaving Certificate

SKILLS

Customer Service & Public Interaction • Communication & Interpersonal Skills • Computer & Basic Data Entry Skills • Safety Awareness & Compliance • Teamwork & Collaboration • Time Management & Reliability • Ability to Follow Instructions

LANGUAGES

English

REFERENCES

Available upon request

Contact this candidate