Effective Sales & Customer Service Expert
Resume:
Sales Associate with a proven track record in enhancing customer
satisfaction and service quality improvement. Demonstrates strong communication skills, dependability, and a positive, people-oriented approach. Adept at handling transactions, managing records, and maintaining a welcoming environment to drive customer loyalty and repeat business.
Employment history
Jul 2023 - Present
Sales Associate
Ashley Furniture at Amherst, NY, 14226
Jun 2022 - Jul 2023
Server
Wingnutz/Froth Brewing Co. at Buffalo, NY, 14216
Greet customers, assess needs, and recommend products to enhance satisfaction and sales. Handle transactions and manage cash, ensuring accurate records and smooth operations. Resolve customer complaints swiftly, enhancing overall satisfaction and loyalty. Inform regular customers about new products and pricing, driving repeat business. Maintain store cleanliness and organization, creating a welcoming shopping environment. Assisted customers in finding products that met their needs, fostering a positive shopping experience and boosting sales.
Greeted customers promptly, assessed needs, and ensured satisfaction, enhancing customer loyalty.
Handled transactions accurately, maintaining precise financial records and improving cash management.
Resolved customer complaints effectively, boosting service quality and customer retention.
Informed regular customers about new offerings, driving repeat business and increasing sales.
Maintained cleanliness in dining and kitchen areas, ensuring a hygienic environment. Managed cash transactions accurately, reducing errors and ensuring seamless financial operations.
Resolved customer complaints efficiently, maintaining high customer satisfaction ratings. Coordinated with kitchen staff to ensure timely service and special order fulfillment, improving service speed.
Maintained cleanliness in dining and kitchen areas, contributing to a hygienic and pleasant dining environment.
Upsold menu items, increasing average check size and boosting overall revenue. Taylor Bork
119 Delaware Rd., Kenmore, 14217
****.******@*****.***
Skills
Fast Learner
Communication Skills
Goal-oriented
Punctual
Positive
Optimistic
Dependable
People-oriented
Mar 2020 - Jun 2022
Receptionist
EG Tax at Tonawanda, NY 14150
Feb 2018 - Mar 2020
Point Caller
Cohen and Lion at Tonawanda, NY 14150
Nov 2015 - Feb 2018
Home Healthcare Aide
Private at Amherst, NY 14228
Feb 2014 - Nov 2015
Assistant Teacher
Creative Child at Kenmore, NY 14217
Handled high-volume calls, ensuring efficient communication and client satisfaction. Managed scheduling and paperwork, boosting office organization and productivity. Streamlined administrative tasks with computer skills, enhancing operational efficiency. Engaged with clients as a people person, creating a welcoming atmosphere and enhancing client experience. Handled scheduling with precision, ensuring accurate and timely appointments, significantly reducing scheduling conflicts. Resolved customer issues via inbound calls, enhancing satisfaction and retention through professional support. Improved call resolution rates by streamlining processes with electronic systems. Maintained high performance in a high-volume call center, consistently exceeding targets. Fostered team collaboration, contributing to a supportive and efficient work environment. Engaged with clients proactively, providing tailored solutions and contributing to a positive work environment and team morale. Utilized advanced computer skills to manage electronic records accurately, ensuring data integrity and compliance with company standards. Provided companionship and personal care, enhancing patient comfort and well-being. Reacted swiftly in emergencies, demonstrating sound judgment and quick decision-making. Performed light housekeeping duties, maintaining a clean and safe environment. Assisted patients with mobility, improving their independence and quality of life. Ensured patient safety by adhering to infection control protocols, significantly reducing health risks. Monitored patient vital signs and reported abnormalities, enhancing early detection of health issues and improving care outcomes. Coordinated with family members and healthcare providers to develop comprehensive care plans, ensuring holistic patient support. Created a secure play environment, ensuring children's safety and well-being. Led engaging activities, fostering social and cognitive development. Communicated with parents about daily activities and progress. Sanitized toys and equipment, promoting a hygienic play area. Prepared balanced meals and snacks, supporting nutritional needs. Inspired creativity through interactive storytelling and imaginative play, enhancing children's curiosity and engagement. Maintained meticulous records of children's progress, ensuring personalized support and tracking developmental milestones. Implemented structured daily routines, providing consistency and stability, and supporting children's emotional and social development. Jun 2012 - Jan 2015
Sales Associate
Steve's Wonderful World of Pets at Williamsville, NY 14221 Education
Aug 2014 - Jun 2016
Psychology
SUNY Buffalo State College at Buffalo, NY 14217
Jan 2011 - Dec 2013
Social Science
Erie Community College North at Kenmore, NY 14217
Fed and exercised animals daily, ensuring their health and well-being. Advised pet owners on care and training, fostering customer trust and satisfaction. Conducted thorough inventory checks, ensuring all stock levels were accurate and up-to-date. Worked closely with team members to streamline store operations, enhancing overall efficiency and customer satisfaction. Proactively participated in store promotional events, driving customer interest and increasing foot traffic. Analyzed customer feedback to identify trends and implemented changes that improved service quality.
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