Remote IT Support Specialist

SHATIAA N. McNAIR

Remote IT Support • Technical Support

*********@*****.*** 910-***-****

PROFESSIONAL SUMMARY

Motivated and detail-oriented IT professional with strong technical troubleshooting skills and customer support experience. Skilled in resolving technical issues remotely, supporting users across multiple platforms, and maintaining system functionality in fast-paced environments. Seeking a fully remote IT role where problem-solving, communication, and technical knowledge can contribute to team success and user satisfaction. TECHNICAL SKILLS

Operating Systems: Windows 10/11, macOS, basic Linux IT Support: Help Desk Support, Remote Troubleshooting, Ticketing Systems Networking: TCP/IP, DNS, VPN, Wi-Fi troubleshooting Hardware: Desktops, laptops, printers, peripherals Software: Microsoft 365, Google Workspace, Zoom, Slack Security: Password resets, MFA support, basic cybersecurity practices Tools: Remote Desktop, AnyDesk, TeamViewer

Customer Support: Issue documentation, escalation, end-user training PROFESSIONAL EXPERIENCE

IT Support / Technical Support

• Provided technical assistance to users via phone, email, and chat

• Diagnosed and resolved hardware, software, and connectivity issues

• Assisted with password resets, account access, and system permissions

• Logged and tracked issues using ticketing systems

• Escalated complex problems to higher-level support when needed

• Delivered clear, professional communication to ensure user satisfaction RELEVANT EXPERIENCE

Customer Service / Administrative Support

• Managed high-volume customer interactions professionally

• Entered and maintained accurate digital records

• Used multiple software systems efficiently

• Demonstrated strong attention to detail and problem-solving abilities

• Maintained confidentiality and data security

EDUCATION

Bachelor of Science – Business Administration (Entrepreneurship) Southern New Hampshire University

Currently Pursuing

CERTIFICATIONS & TRAINING

• Google IT Support Certificate

• CompTIA ITF+ / CompTIA A+

REMOTE WORK SKILLS

• Self-motivated and dependable

• Strong written and verbal communication

• Time management and organization

• Ability to work independently

• Reliable internet and secure home workspace

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