IT Support & Systems Administration Specialist

Oscar Opata

Nairobi, Kenya

+254-***-***-*** ************@*****.***

Professional Summary

Highly skilled IT Professional with 10 years of experience in managing and supporting complex IT infrastructures. Adept in system administration, troubleshooting, and implementing innovative solutions to optimize operations. Demonstrated ability in network management, database administration, and desktop support. Known for strong problem-solving abilities, excellent communication skills, and commitment to delivering high-quality service.

Professional Experience

IT Support Engineer

Bliss GVS Health Care Ltd, Nairobi

March 2017 – March 2024

Provided technical support and maintenance for IT systems across multiple clinic locations.

Installed and configured operating systems and software applications.

Diagnosed and repaired hardware and software issues on computers.

Set up and maintained LAN networks and provided network troubleshooting.

Created user accounts and managed access roles.

Implemented ERP system across clinics and provided HIS training to staff.

Ensured server uptime and administered application server.

Installed and maintained CCTV systems for security monitoring. Customer Service Representative

Techno Brain BPO ITES Ltd, Nairobi

June 2016 – February 2017

Engaged with customers via phone, email, and chat to resolve inquiries.

Provided accurate product and service information.

Logged customer interactions and maintained up-to-date records.

Assisted with order processing, account management, and technical issue resolution.

Collected customer feedback and provided insights to improve services. Computer Technician

Computer Direct Ltd, Mombasa

February 2011 – September 2015

Delivered desktop and networking support.

Installed operating systems and software.

Performed maintenance and repair of desktops and laptops.

Set up and configured LAN/Wi-Fi networks.

Produced detailed weekly performance reports.

Education

Diploma in Information Technology

Mombasa Polytechnic

January 2010 – November 2012

Grade: Credit

KCSE Certificate

St. Mathias High School

January 2004 – December 2007

Grade: C Plain

Skills

Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)

Data Entry & Management

Network Setup & Troubleshooting

System Installation & Configuration

Customer Support & Communication

ERP & HIS Systems Implementation

CCTV Installation & Support

Languages

English (Fluent)

Swahili (Fluent)

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