IT Operations and Security Specialist

RICHARD P GBOYAH JR

********@*****.*** • 317-***-**** • Indianapolis, Indiana

SUMMARY

Results-driven IT professional with expertise in optimizing systems, enhancing cybersecurity, and boosting operational efficiency. Skilled in network administration, infrastructure management, and incident response with hands-on experience implementing secure, high-performing IT solutions. Adept at troubleshooting complex issues, leading teams, and aligning technology with business goals. Known for strong problem-solving, adaptability, and delivering reliable, cost-effective results in fast-paced environments.

EXPERIENCE

Ingram Micro, Associate, Configuration

2024 - Present

• Assemble and test electro-mechanical products per specifications, ensuring quality, accuracy, and compliance.

• Apply wiring, soldering, and installation techniques to build reliable units.

• Conduct quality inspections and resolve malfunctions to maintain production standards. Envy Air, Customer Service & Operations Specialist 2024 - Present

• Manage daily customer service operations, ensuring timely and professional resolution of client inquiries and service requests.

• Coordinate scheduling, dispatching, and workflow between service technicians and clients to optimize productivity.

• Monitor job progress, document activities, and maintain accurate service records for quality assurance and compliance. Beeline, Operation/field tech

2023 - Present

• Exceeded performance metrics for customer satisfaction, retention, and inquiry volume.

• Maintained and updated customer accounts in HubSpot to ensure data accuracy.

• Displayed empathy and professionalism, achieving a Net Promoter Score above 40. Field Nation, Independent Contractor

Dec 2019 - Present

• Built, upgraded, and troubleshooted network printer systems for clients nationwide.

• Conducted inspections to prevent costly rework and maintain high project standards.

• Managed finances and invoicing while maintaining smooth operational workflows. Grainger, On-site Service Specialist

May 2022 - May 2023

• Trained and mentored service technicians, improving service delivery and team performance.

• Introduced preventive maintenance programs, extending asset lifespan and reducing costs.

• Earned consistent 95% customer satisfaction through excellent service delivery. Asurion, Information Technology Analyst

May 2021 - Jan 2023

• Implemented robust security infrastructure with firewalls, IDS, and SIEM tools, achieving zero security breaches over two years.

• Led incident response operations to minimize business disruption during security events.

• Collaborated with cross-functional teams to identify vulnerabilities and strengthen data protection. MasTec Advanced Technologies, Technical Analyst

Apr 2022 - May 2022

• Researched and analyzed emerging technologies to enhance design and performance.

• Identified and mitigated organizational risks through proactive monitoring.

• Developed advanced trading models using technical and quantitative data. Indiana Department of Corrections, Correctional Officer Aug 2020 - Mar 2022

• Conducted intake and documentation procedures for offenders, ensuring accuracy and compliance.

• Maintained property accountability and security throughout intake operations.

• Supervised medical evaluations and escorted offenders to designated areas. S&R Resources Inc, Information Technology Infrastructure Specialist RICHARD P GBOYAH JR - page 1 of 3

Jan 2020 - Oct 2020

• Designed and implemented upgraded network infrastructure, improving system performance, data reliability, and overall operational efficiency.

• Applied effective network and systems administration practices to enhance stability, reduce downtime, and optimize performance.

• Resolved critical infrastructure issues under tight deadlines, ensuring business continuity and uninterrupted operations. S&R Resources Inc., PC Refresh Technician

Jan 2020 - Aug 2020

• Successfully completed multiple PC refresh projects within established timelines, ensuring seamless implementation and minimal disruption to end-users.

• Installed, configured, and deployed PCs and laptops through Active Directory and Group Policy, optimizing system performance and reporting accuracy.

• Executed secure and efficient data migrations, preventing data loss and ensuring a smooth transition to upgraded systems. Dr. Tech, Field Technician

Jan 2020 - Jul 2020

• Completed repairs, conducted preventive maintenance, and maintained accurate records in the quality management system.

• Designed and optimized systems and components to reduce environmental impact and improve operational efficiency.

• Diagnosed and resolved malfunctions in tools, equipment, and machinery, ensuring reliable performance and minimal downtime.

Veritiv, Forklift Operator

Jan 2019 - May 2020

• Operated forklifts safely to transport, store, and ship materials efficiently.

• Conducted inventory audits and maintained accurate records using scanning systems.

• Ensured compliance with safety protocols and equipment maintenance schedules. Tech Data, Forklift Operator

Sep 2017 - Dec 2018

• Conducted pre- and post-operation inspections of forklifts and heavy equipment, ensuring safety compliance and operational reliability.

• Performed monthly inventory audits and monitored material allocation to maintain accurate stock levels and meet production demands.

• Executed inventory transactions with scanner systems, ensuring precise recordkeeping and efficient material tracking. Cavendish Farm, FORKLIFT OPERATOR

Aug 2016 - Oct 2017

• Utilized account information and shipping labels to accurately sort and process incoming product shipments.

• Operated warehouse equipment safely and efficiently, adhering to all safety protocols and productivity standards.

• Consistently met trailer loading deadlines, ensuring timely and accurate shipment departures. First International Bank (Fibank), Operations Manager Nov 2009 - Dec 2014

• Led high-performing teams to meet operational and production goals.

• Developed best practices through audits and strategic planning.

• Managed budgets and resource allocation to optimize cost efficiency. EDUCATION

African Methodist Episcopal University

Associate of Applied Science • Information Technology System Administrator Purdue University

Bachelor of Science • Applied Economics

LICENSES & CERTIFICATIONS

Forklift Safety & Operation Certification

First Aid / CPR Certified

Continuing Professional Development in IT Security and Systems Management RICHARD P GBOYAH JR - page 2 of 3

SKILLS

Network & System Administration • Cybersecurity & Incident Response • IT Infrastructure Management • Data & Database Management • Troubleshooting & Technical Support • Leadership & Team Collaboration • Problem-Solving & Analytical Thinking • Communication & Customer Service • Time Management & Adaptability • Attention to Detail & Process Improvement

RICHARD P GBOYAH JR - page 3 of 3

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