Experienced Customer Service Specialist with 10+ Years Expertise

SAMMIE PAYTEN

Arlington, TX ***** • 214-***-**** • ******.********@*****.***

Objective

Experienced Customer Service Specialist seeking a position in a fast-paced environment where I can apply my communication, problem-solving, and relationship-building skills to enhance customer satisfaction and support company growth. Professional Summary

Dedicated and dependable Customer Service Specialist with over 10 years of experience resolving complex client issues, maintaining high call volumes, and supporting operational efficiency in fast-paced environments. Skilled in communication, problem-solving, and multitasking with a proven ability to de-escalate situations, ensure customer satisfaction, and collaborate across departments to achieve service goals. Core Competencies

● Calm and Professional Under Pressure

● Building Customer Trust and Loyalty

● Problem Resolution & Escalation Handling

● Payment Processing & Billing Adjustments

● Order Management & Delivery Coordination

● Microsoft Teams, Outlook, and AS400 Systems

● Time Management & Decision-Making

● Clear Communication & Documentation

Professional Experience

● Core-Mark International – Southlake, TX

Customer Service Specialist – Sept 2021 – Oct 2025

● Handled over 100 inbound calls daily, resolving customer inquiries and billing discrepancies related to food delivery shortages, damages, and mis-picked orders.

● Coordinated with warehouse and dispatch teams to provide delivery ETAs, reschedule missed deliveries, and quote applicable fees.

● Processed and monitored vendor emails for delivery error resolutions.

● Utilized strong listening and communication skills to resolve issues on first contact.

● Collaborated with multiple departments via Microsoft Teams and Outlook to ensure timely resolutions and maintain positive vendor relationships.

● Innovate Auto – Fort Worth, TX

Customer Service Representative – Feb 2018 – Sept 2021

● Managed high-volume inbound/outbound calls, chats, and emails for over 250 borrower accounts daily.

● Handled payment corrections, loan discussions, and balance negotiations to maintain account accuracy.

● Applied skip-tracing methods to update debtor information and improve collection efficiency.

● Maintained exceptional customer satisfaction through empathy and problem-solving.

● William Rush and Associates – Dallas, TX

Loan Representative – Nov 2014 – Feb 2018

● Provided loan assistance and payment support for student and transportation accounts.

● Ensured account accuracy and compliance while managing fee and balance inquiries.

● Demonstrated consistent professionalism and a customer-focused approach.

● Regional Acceptance Corporation – Arlington, TX

Customer Service & Collections Representative – July 2012 – Oct 2014

● Processed payments, negotiated settlements, and maintained accurate account records.

● Managed over 200 high-volume calls daily while remaining calm and professional.

● Used skip tracing to locate customers and update records. Education

Manual Arts Senior High School – Los Angeles, CA

High School Diploma -1977

Trade Technical College -1977

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