Senior Reception Technician with Leadership Experience
Resume:
AMANDA ASH
SENIOR RECEPTION TECHNICIAN
******.***.****@******.***
*** * ******* ** ******* Tx, 75090
Oct 15, 1982 —Mixed
OBJECTIVE
I have a strong desire to work and work well.
I am easily trained and learn fast. Follow
guidelines and SOPs. I am a people person
and can diffuse situations with ease.
Detail-oriented and skilled in
troubleshooting technical issues and
coordinating with multiple departments to
ensure seamless client interactions.
Proactive with extensive knowledge of
administrative procedures, capable of
enhancing office productivity and facilitating
efficient workflow.
SKILLS
EXPERIENCE
Senior Reception Tedchnician Dec 2024 — Present
CSL Plasma
HBA Team Lead
Walmart — Bonham Tx
Apperal associate
Walmart — Sherman TX
Floor Lead
ActiTech — Sherman TX
Document Control
ActiTech — Sherman TX
Line Lead
ActiTech — Sherman TX
Line worker
ActiTech
EDUCATION
GED 2000 — 2001
Metro Technology Center — Oklahoma City, Ok
Excellent communication skills
Proficient in multi-line phone systems
Strong organizational abilities
Customer service expertise
Attention to detail
Technical troubleshooting skills
Schedule management proficiency
Knowledge of office software applications
Managed front desk operations including scheduling appointments and managing patient records for a busy healthcare facility.
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Trained and mentored junior reception staff on best practices for patient interaction and office procedures.
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Managed cross-departmental projects to enhance operational efficiency, achieving a 25% reduction in project turnaround time.
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Coached and mentored junior team members, improving their performance metrics by 40% within six months.
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· Assisted in visual merchandising to enhance product displays and increase sales
· Provided exceptional customer service by addressing inquiries and resolving issues
· Participated in inventory management, including stock replenishment and organization
· Engaged customers with product knowledge and recommendations to drive purchases Oversaw daily operations and managed a team of 10 associates to ensure efficient workflow and customer satisfaction
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Trained new employees on company policies and procedures, enhancing team productivity
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· CLeaned and operated machines
Managed document control processes ensuring compliance with regulatory standards and internal policies.
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Coordinated the approval and distribution of documents, minimizing errors and ensuring accuracy.
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Trained staff on document control procedures and compliance requirements, enhancing overall efficiency.
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Created and maintained document templates and guidelines to standardize documentation practices across the organization.
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Led a team of 15 production operators to consistently meet and exceed daily output targets
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· Implemented efficient workflow processes that improved productivity by 20% Trained new hires on safety protocols and operational procedures, reducing onboarding time by 30%
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Collaborated with quality assurance teams to maintain product standards and reduce defects by 15%
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Operated machinery and equipment in a fast-paced production environment to meet daily output targets
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Maintained quality control standards by inspecting products for defects and ensuring they met specifications
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Adhered to safety protocols and guidelines to create a safe work environment for all employees
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Conducted routine maintenance on equipment and reported any malfunctions to supervisors
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Assisted in the implementation of lean manufacturing practices to reduce waste and increase productivity
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