Administrative Assistant Candidate with 8+ Years Customer Service

KATELYNN GOUPIL

Seminole, FL ***** ********@*****.*** 727-***-****

Authorized to work in the U.S.

Professional Summary

Experienced customer service leader with 8+ years of experience managing teams, streamlining operations, and improving customer satisfaction. Proven track record in training, process improvement, and cross-functional collaboration. Skilled in Microsoft Office, CRM tools, and data analysis.

Professional Experience

• Customer Service Manager

Fashionable Inc – Largo, FL Nov 2021 – Present

- Led and trained a customer service team, improving first-call resolution and average handle time.

- Developed internal processes and documentation to streamline operations.

- Analyzed customer feedback to enhance service strategies.

- Partnered with sales and marketing to improve customer experience.

- Implemented employee recognition programs to boost morale.

• Customer Service Representative

Macy’s – Largo, FL Aug 2017 – Sep 2020

- Handled high-volume customer calls and billing inquiries.

- Assisted with credit applications and account updates.

- Helped Macy’s achieve “Call Center of the Year” recognition.

- Led internal projects, including producing the annual Macy’s yearbook.

• Catering Coordinator

Little Greek – Largo, FL Aug 2015 – Aug 2017

- Managed event catering logistics, staff, and vendor coordination.

- Handled food safety compliance, inventory, and banking.

- Customized event proposals and menus based on client needs.

- Maintained strong vendor relationships and client communication. Education

High School Diploma

Manchester West High School, Manchester, NH

Skills

Customer Service Team Leadership Microsoft Office Suite CRM Software Event Planning Process Improvement Data Entry Project Coordination Scheduling Excel

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