Client Relations & Revenue Growth Specialist

Location:

Fresno, CA

Posted:

January 21, 2026

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Resume:

Brandy Menzie

*** * * **, ******, CA ***** US • 559-***-**** • *************@*****.***

Achieved results through effective cross-functional collaboration. Achieved results through effective cross-functional collaboration. Built long-term partnerships through personalized marketing strategies. Delivered solutions on-time and under budget.

Implemented operational enhancements.

Delivered solutions on-time and under budget.

Proficient in client issue resolution.

Analytical and detail-oriented.

Drives actionable insights.

Enhanced understanding of market dynamics.

Consistently completed projects on time.

Utilized personalized approaches.

Improved overall data integrity.

Managed escalated client matters.

Strategically implemented new CRM software.

Exceeded client expectations.

Consistently delivered revenue growth.

Utilized tailored communication strategies.

Outstanding client relationship manager.

Proven ability to lead cross-functional teams.

Expert in CRM management.

Data-driven professional with experience in analyzing key account metrics. Enhanced reporting accuracy for clients.

Increased client engagement.

Met client deadlines.

Secured upsell opportunities for long-term revenue growth. Committed to optimizing customer engagement.

Committed to optimizing customer engagement.

Resolved queries around invoicing, contracts, and services promptly. Focused on key accounts.

Expert in handling inbound communication.

Enhanced client outcomes.

Proficient in managing diverse client portfolios.

Achieved timely delivery of solutions.

Skilled negotiator.

Enhanced data accuracy and reporting capabilities. Focused on client retention.

Trained on CRM best practices.

Skilled in presenting detailed performance reports. Dedicated to upselling and cross-selling.

Focused on increasing client retention.

Reduced average response times.

PROFESSIONAL SUMMARY

Escalation management and resolution

Revenue growth strategies

Sales pipeline tracking and reporting

Multitasking across high-priority accounts

Conflict resolution and diplomacy

Data-driven decision making

Performance metrics tracking and analysis

Upsell and cross-sell strategies

Marketing campaign execution

Onboarding process improvement

Time management in high-pressure environments

Customer-oriented communication

Targeting accuracy improvement

Client satisfaction management

Client engagement optimization

CRM database maintenance

Personalized marketing strategy development

SKILLS

National account coordinator/ csa - November, 2008 to November, 2010 Navitor Specialty Products - North Mankato, MN

Prepared detailed reports for clients.

Supported leadership with client contract negotiations. Reduced onboarding time.

Increased trust with client organizations.

Contributed to the design of a client satisfaction survey. Highlighted key metrics.

Managed multiple marketing projects within budget. Planned customer-centric email campaigns.

Created and maintained communication cadence with clients. Executed email campaigns.

Prepared monthly account performance reports.

Improved client retention.

Educated clients about new products.

Managed timelines for major client campaigns.

Facilitated cross-functional collaboration.

Responded to service queries.

Ensured timely delivery of all agreed milestones.

Streamlined client onboarding.

Implemented new CRM software for tracking key account activities. Gathered feedback to improve service offerings.

Collaborated with external vendors.

Improved win rate for new business pitches.

Tracked client budgets.

Assisted in preparing competitive pricing proposals. Participated in client focus groups.

Resolved past-due invoice disputes.

Conducted market analysis.

Executed marketing campaigns.

Ensured timely and accurate billing.

Served as the point of contact for high-value clients. Optimized reporting templates.

Discussed project updates with clients.

Implemented personalized support strategies.

Analyzed account performance metrics across all channels. Worked with external vendors.

Improved client reporting accuracy.

Presented reports to senior stakeholders.

Coordinated logistics for multi-channel campaigns. Exceeded campaign deliverable expectations.

Established expectations with clients.

Partnered with account managers.

Established expectations with clients.

Collaborated with creative teams.

Implemented features.

Delivered client solutions on time.

Built ongoing relationships with agency partners.

Acted on upselling opportunities.

Managed escalated client issues.

Collaborated with product teams.

Reviewed client feedback.

Identified opportunities for upselling.

Developed a weekly client reporting system.

Ensured timely delivery of assets.

WORK HISTORY

Streamlined data collection efforts.

Identified areas for improvement.

Implemented strategic adjustments.

Improved team efficiency.

Made strategic adjustments to increase engagement. Improved data accuracy.

Optimized team processes.

Ensured campaign deliverables met expectations.

Handled all inbound client communication.

Worked closely with finance teams.

Ensured brand consistency across client deliverables. Ensured consistent profitability.

Addressed invoicing questions.

Ensured client satisfaction.

Understood client needs.

Delivered tailor-made solutions.

Developed relationships with key decision-makers.

Telemarketer - November, 2008 to November, 2009

Trendwest Resort - Seaside, OR

Utilized a proactive approach to cold calling.

Provided real-time feedback to the team leader.

Delivered structured product demonstrations.

Tailored approach to individual needs.

Increased productivity.

Offered comprehensive solutions to match customer needs. Achieved conversions within the first pitch.

Maintained high-quality consultations with prospective clients. Helped the team pivot strategies.

Reported metrics to management.

Actively listened to customer objections.

Suggested product or service enhancements.

Conducted personalized follow-up calls.

Regularly closed high-ticket sales.

Increased client retention.

Consistently exceeded quotas.

Leveraged automated dialing systems.

Identified common pain points.

Re-designed the call scheduling process.

Adopted a consultative sales approach.

Demonstrated value applicable to customer industries. Maintained the lowest customer escalation rate.

Assisted in pilot programs to improve outreach processes. Addressed customer objections swiftly and empathetically. Addressed customer concerns.

Significantly sped up the decision-making process. Addressed customer concerns after the first call.

Improved the overall quality of leads.

Used persuasive techniques to engage skeptical prospects. Facilitated weekly team check-ins.

Achieved results through effective time management. Collaborated with cross-functional teams.

Collaborated with the sales team.

Enhanced the tone and engagement of prospecting calls. Utilized empathetic communication.

Normalized data entry processes.

Updated lead status.

Analyzed campaign performance metrics.

Improved script adaptability.

Leveraged customer relationship management software. Analyzed call data to identify common barriers in the sales pipeline. Refined pitch for improved performance.

Implemented efficient calling techniques.

Engaged previously inactive leads.

Proactively referenced customer history and needs. Shared best practices.

Recognized as a top performer.

Enhanced overall approach.

Maximized outreach efforts.

Developed targeted strategies aligned with customer buying behaviors. Improved objection handling techniques.

Achieved additional revenue of $[Amount] in [Year]. Tailored pitches to customer behavior.

Crafted personalized outbound pitches.

Implemented an A/B testing strategy on call scripts. Call/claim specialist csa - November, 2004 to November, 2008 Cigna - Henderson, NV

Provided detailed and accurate claim records analysis. Authored comprehensive training materials on claims best practices. Received [Award] for exemplary service.

Collaborated cross-functionally with underwriting teams. Reduced turnaround times.

Streamlined documentation processes.

Served commercial insurance clients in [Location]. Affected insurance claims.

Implemented new IT solutions.

Assisted in reducing claim error rates.

Projected potential liabilities from pending claims. Conducted in-depth interviews with claimants and witnesses. Enabled real-time tracking of status updates.

Implemented process changes.

Utilized advanced data modeling techniques.

Coordinated with insurers and brokers.

Implemented risk mitigation strategies.

Performed fraud evaluation.

Ensured ongoing compliance adjustments.

Coordinated with adjusters, legal personnel, and witnesses. Reduced liability exposure by $[Amount] annually.

Managed a portfolio of corporate clients.

Developed risk mitigation strategies.

Developed a standardized review checklist.

Consistently met claims processing targets.

Promoted faster resolution of claims.

Drove continuous improvement initiatives for the claims department. Coordinated changes in software integration.

Drove continuous improvement initiatives for the claims department. Adjusted claims evaluation methods.

Adjusted claims evaluation methods.

Minimized litigation.

Conducted thorough investigations on multi-party liability claims. Coordinated with external experts.

Ensured fair and error-free payments.

Tracked industry trends in regulatory requirements. Tracked industry trends in regulatory requirements. Led the investigation of complex claims.

Conducted a thorough policy review.

Settled disputes effectively.

Identified discrepancies in documentation.

Negotiated settlements for high-value claims.

Analyzed medical claim details.

Provided prompt resolution of escalated cases.

Consistently delivered claims within SLA targets.

Assessed and triaged incoming complex claims.

Phlebotomist - November, 2003 to November, 2004

Kaweah Delta Hospital - Visalia, CA

Collaborated with diagnostic laboratories.

Implemented enhanced protective measures for staff. Processed [Product Type] samples.

Ensured proper specimen storage.

Handled high-pressure blood collections from trauma patients. Delivered timely lab results.

Managed transport of highly sensitive samples.

Successfully handled blood draws from elderly patients. Communicated effectively with patients.

Documented collection data accurately.

Worked closely with laboratory staff.

Successfully handled blood draws from pediatric patients. Handled difficult and combative patients with empathy. Telemarketer/customer service - November, 2001 to November, 2005 Cenco Magazine Service - Fresno, CA

Conducted post-call follow-ups.

Implemented targeted selling tactics.

Exceeded customer response time benchmarks by [Percentage]. Utilized [Type] software to prioritize call lists. Differentiated between customer needs.

Mastered de-escalation techniques.

Tailored outbound call strategies.

Optimized future sales strategies.

Proactively identified customer service issues.

Consistently exceeded customer satisfaction metrics. Utilized data from cross-functional teams.

Resolved customer service issues.

Researched and analyzed competitors’ offerings.

Nurtured prospects with follow-up tactics.

Managed call volume effectively.

Utilized persuasive communication skills.

Reported results to management.

Anticipated market trends.

Developed time management skills.

Delivered better personalized offers.

Optimized call scripts.

Provided expert knowledge during sales conversations. Successfully sold [Product Type] during peak sales periods. Specialized in outbound telemarketing.

Executed cold calling initiatives.

Participated in team-building programs.

Met targets.

Maintained the lowest customer churn rate.

Corrected billing errors.

Handled inquiries efficiently and professionally.

Delivered a personalized approach in sales.

Developed rapport and trust with clients.

Handled inbound and outbound calls.

Created customized product bundles.

Monitored call metrics.

Used personalized telesales approaches.

Contributed to higher customer service rankings.

Handled objections for high-value clients.

Balanced outbound telesales volume with high-quality service. Collaborated with the sales team.

Participated in cross-departmental meetings.

Recommended appropriate upgrades.

Generated targeted sales leads.

Processed customer payments.

Tailored approaches to customer needs.

Improved productivity.

Tracked follow-up actions.

Maintained regular follow-up communication.

Met customer response time benchmarks.

Determined customer pain points.

Provided accurate product knowledge to customers.

Increased overall team effectiveness.

Customer service /data entry

Rescom

Resolved escalated conflicts.

Utilized multiple channels including phone, email, and live chat. Ensured uniformity and accuracy across the department. Maintained minimal backlog.

Led to measurable improvements in survey scores.

Improved customer responsiveness.

Improved accuracy of client reports.

Maintained fluency in verbal communication.

Addressed customer complaints and inquiries.

Corrected invalid entries in the customer database. Handled high volumes of data entry.

Investigated and reconciled data from different systems. Investigated and reconciled data from different systems. Empathized with customers' concerns.

Streamlined data-entry protocols.

Inputted sensitive financial billing information.

Led a team effort to overhaul the customer complaint tracking system. Worked under strict deadlines.

Taught customer service protocols.

Resolved issues with minimal supervision.

Resolved order discrepancies.

Prepared weekly reports analyzing trends in customer feedback. Tracked time-sensitive product shipments.

Reduced the need for manager involvement.

Significantly reduced wait times for customers.

Reduced average processing time for account updates. Proactively called to confirm delivery satisfaction. Proactively called to confirm delivery satisfaction. Worked with product teams on design improvements.

Collected invalid entries in the customer database. Eliminated duplicate data entry across platforms.

Topped the leaderboard across key performance indicators. Identified common customer feedback trends.

Identified common customer feedback trends.

Identified cross-selling opportunities.

Assessed customer service queries.

Handled multi-channel interactions.

Taught database entry protocols.

Took the initiative to draft email templates.

Improved resolution times by [Percentage].

Ensured consistency in data.

Swiftly offered solutions.

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