Customer Service Client Support Administrative Support

LISA KOVACH

Rhinelander, WI • 715-***-**** • ******.***@*****.***

CUSTOMER SERVICE CLIENT SUPPORT ADMINISTRATIVE SUPPORT

Dependable and customer-focused professional with strong experience handling inbound inquiries, scheduling, documentation, and day-to-day business support. Skilled in communication, active listening, problem-solving, and maintaining accurate records. Known for professionalism, follow-through, and the ability to work independently while meeting service standards. Comfortable learning new systems and supporting customers by phone, email, and online tools.

CORE SKILLS

Customer Service & Client Support • Inbound Calls & Customer Assistance • Scheduling & Coordination

Professional Communication • Active Listening • Issue Resolution • Documentation & Recordkeeping

Office Administration • Organization & Time Management • Basic Billing Support • Computer & Internet Skills

Reliability • Independent Work • Confidentiality & Professionalism

PROFESSIONAL EXPERIENCE

Owner / President Kovach Family Paving — Crandon, WI (2006–2015)

Responded to customer questions by phone and in person regarding services, scheduling, and job details.

Provided clear information, resolved routine concerns, and ensured proper follow-up and service quality.

Maintained accurate records, paperwork, and customer documentation for consistent communication.

Coordinated scheduling, priorities, and daily operations while meeting deadlines and customer expectations.

Owner / President Action Paving Corp — Round Lake Beach, IL (1999–2006)

Supported customers through inbound inquiries and service-related questions with professionalism.

Coordinated scheduling and customer needs while keeping communication organized and accurate.

Assisted with administrative tasks including documentation, recordkeeping, and billing support.

PROFESSIONAL DEVELOPMENT (2015–Present)

Continuing education focused on communication, client support, organization, and service quality.

COMMUNITY INVOLVEMENT

Volunteer Crandon Public Library — Crandon, WI

Assisted with program preparation, organization, and general support tasks.

EDUCATION

Associate of Science (A.S.) in Business Administration — Colorado Technical University

Contact this candidate