Data Entry & Administrative Support Professional

Monika Hada Hopkin

**** ******* ****, ****, ** **502

856-***-**** **************@*****.***

Professional Summary

Reliable and detail-oriented professional transitioning into data entry roles, with a background in administrative support, operations, and customer service. Skilled in handling records, organizing digital files, and using tools like Microsoft Excel and Google Sheets. Quick to learn new systems and committed to maintaining accuracy and confidentiality in all tasks. Key Skills

• Data entry (numeric and text-based)

• Microsoft Excel & Google Sheets (basic formulas, data sorting)

• Quick learner with minimal need for supervision

• File organization & record-keeping

• Accuracy & attention to detail

• Time management & task prioritization

• Document formatting & editing

• Communication & collaboration

• Multilingual: English, Nepali, Hindi, Newari

Professional Experience

Quickly Tea House – Durham, NC

Operations Assistant (Family-Owned Business)

September 2020 – Present

• Assist in daily operations of a busy tea shop, including drink preparation and order fulfillment, and customer interactions.

• Provide high-quality customer service in a fast-paced environment.

• Oversee inventory levels, restock supplies, and coordinate with vendors for ordering ingredients and packaging materials.

• Maintain cleanliness and safety of the food preparation and customer areas, following health and safety guidelines.

• Train new team members on store procedures, customer service techniques, and product preparation.

• Plan and organize in-store birthday parties and small events, including decorations, menu coordination, and guest service.

• Create promotional displays and contribute ideas for seasonal drinks and marketing efforts.

• Assist with scheduling, record keeping, and occasional back-office administrative tasks to support overall business operations. IL Villagio Grocery Store – Summer Hill, Sydney, NSW Cashier

December 2008 – February 2010

• Operated scanners, scales, and cash registers

• Handled cash and card transactions; balanced registers

• Conducted monthly inventory checks and stock audits Volunteer Service in Nepal – Kathmandu, Nepal

Language Tutor

June 2005 – March 2008

• Provided Nepali language instruction to international volunteers

• Customized lessons to support cultural immersion and language learning Angel’s Heart School – Patan, Nepal

Administrative Officer / Accounts Assistant

April 2003 – April 2005

• Managed calls, appointments, and correspondence

• Maintained student attendance records and monthly billing

• Handled collection and bookkeeping of student fees Education

Australian Nationwide College – Sydney, Australia

Diploma in Management & Certificate IV in Business Management February 2009 – February 2010

Patan Multiple Campus – Lalitpur, Nepal

Master’s Degree in Rural Development

June 2006 – June 2008

Everest College – Thapathali, Nepal

Bachelor’s Degree in Business Studies

November 1999 – November 2003

Referral / Reference

Christopher Lee Hopkin

Owner/Manager at Quickly Tea House, Durham, NC

Cell Phone:856-***-****

Work Phone: 984-***-****

Email: *********@*****.***

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