Versatile Caregiver and Industrial Operations Specialist

LATOCHA RILEY

734-***-**** *************@*****.***

PROFESSIONAL SUMMARY

Dependable, detail-oriented manufacturing, customer service, and quality control professional with over 10 years of experience in assembly line operations, machine handling, quality inspection, and team leadership. Proven ability to maintain accuracy, ensure safety compliance, and exceed productivity goals in fast-paced industrial and service environments. Strong communicator with additional experience in customer service, data entry, and administrative support.

EDUCATION

Frank Cody High School – Detroit, MI

High School Diploma

RELEVANT EXPERIENCE

Caregiver/Housekeeper

Help Wooden Group Home–Metro Detroit Area

January 2016- Present

Assist seniors in their home setting with their ADLs. Prepare meals for seniors and medication reminders. Complete housekeeping & laundry duties for their home. Provide companionship to ensure they are maintaining a social environment. Housekeeper

LEADEC-Wayne, MI

October 2025 to January 2026

Cleaned, organized and maintained office/common/restroom areas. Ensured all areas were tidy, sanitized to company standard. Injection Molding Team Member

MMI Engineer Solutions – Warren, MI

October 2024 – August 2025

Operated and maintained injection molding machines to meet daily production goals. Conducted visual and dimensional inspections of plastic parts to ensure high-quality standards. Assisted with mold changeovers, startup, and shutdown procedures.

Packaged and labeled finished products accurately for shipment. Monitored equipment performance and reported issues to maintenance. Collaborated with teammates to improve workflow and reduce downtime. Security Officer & Training Assistant

City Shield Security Services – Detroit, MI

March 2023 – July 2024

Conducted patrols to ensure property safety and rule compliance. Monitored CCTV systems and responded to incidents promptly. Controlled access points and verified employee and visitor credentials. Trained new hires on company safety and emergency protocols. Maintained detailed reports and security logs.

Customer Service Representative

Orleans Express – Detroit, MI

February 2020 – June 2022

Provided professional customer service for a medical company, handling inbound calls and email inquiries.

Validated patient information and ensured accurate data entry in secure systems. Assisted clients with appointment scheduling, form completion, and account updates. Communicated effectively with patients, providers, and internal departments to resolve issues. Maintained confidentiality and compliance with HIPAA and company policies. Delivered courteous, efficient, and empathetic service to every customer interaction.

Brose New Boston – New Boston, MI

Assembly Line Worker

September 2022 – February 2023

Assembled seat pallets and DT6 way line components for automotive production. Verified part quality and fit before packaging and shipment. Operated hand and power tools in accordance with safety procedures. Supported cross-functional teams to meet daily production quotas. Maintained organized workstations and followed 5S principles. Oakwood Metal Fabrication – Taylor, MI

March 2019 – April 2021

Operated press machines and fabrication tools for automotive components. Conducted daily machine checks, performed light maintenance, and reported mechanical issues. Recorded downtime, shift reports, and defect logs using Microsoft Excel. Supervised small teams to meet production goals and maintain workflow efficiency. Windsor Machine & Stamping Company – Taylor, MI

September 2014 – January 2019

Operated stamping and assembly machinery for Ford head restraint components. Led production line operations and trained new team members. Conducted random quality inspections and made machine adjustments as needed. Worked with engineers to optimize process flow and reduce waste. ABM Cleaning Company – Detroit, MI

Supervisor / Team Leader

March 2008 – November 2013

Supervised cleaning staff across multiple commercial properties. Created and managed employee schedules and work assignments. Conducted inspections to ensure compliance with company standards. Trained and evaluated staff on safety and quality procedures. Managed supply inventory and placed replenishment orders. Skills

Assembly Line Production & Manufacturing Processes Team Leadership & Training

Customer Service & Communication

Basic and Deep Cleaning Skills

Safety & Compliance Standards

Preventive Maintenance

Workflow Optimization & Process Improvement

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