Medical Administrative Professional with EHR Expertise

CHASE ADAMS

MEDICAL ADMINISTRATIVE ASSISTANT

909-***-**** *****.*********@*****.*** Rancho Cucamonga, CA Dedicated and compassionate Medical Administrative Assistant with 3 years of experience delivering high-quality patient care intervention. Skilled in effectively managing the administrative and clerical tasks in a fast-paced healthcare setting. Proficient in utilizing electronic health records (EHR) systems as well as medical billing and maintaining accurate documentation. Strong interpersonal and communication skills to establish rapport with patients, families, and healthcare professionals. Exceptional organizational skills, attention to detail, and the ability to handle multiple tasks simultaneously while maintaining accuracy. AREA OF EXPERTISE

Administrative skills Scheduling Electronic Health Records Medical Terminology Computer proficient Data entry Patient coordination Microsoft office Medical billing Customer service Time management Patient Education WORK EXPERIENCE

Administrative Assistant II February, 2025 – Present UCLA Health Primary and Immediate Care, Los Angeles, CA

• Collaborate with healthcare teams to develop and implement individualized care plans, ensuring optimal patient outcomes.

• Efficiently managing front desk operations, including verifying insurances, patient check-in, appointment scheduling, and collecting any additional information that is needed from the patient.

• Maintain accurate patient records and handle confidential medical information with discretion.

• Coordinate communication between medical staff, patients, and insurance providers.

• Leveled up to be assigned as a Doctor Assistant in assisting in maintaining and handling the MD schedule, emails, patient messages, and assisting with prior authorizations and medication refills.

• Preparing and organizing patient files, ensuring compliance with healthcare regulations.

• Conducted data entry and maintain electronic health records (EHR) for accurate patient documentation. Medical Office Assistant January, 2023 – February, 2025 Haven Elite Urgent Care, Rancho Cucamonga, CA

• Delivered compassionate care to a diverse patient population in a fast-paced urgent care setting.

• Assisted physicians in filling out paperwork for patients and provided patient education.

• Opened and closed clinic ensuring everything was ready for the expected day as well for the following day.

• Verified insurances and managing qualifications were met for future and returning patients.

• Collaborated with medical staff to coordinate patient care.

• Participated in leading and mentoring front office newly hired staff.

• Handling patient scheduling and follow-ups, answering multiple phone lines while multitasking in checking in and checking out patients.

• Managed inventory of medical supplies and facilitated orders as needed.

• Assisted in organizing medical events, such as vaccination clinics and physicals. CHASE ADAMS

Security Specialist January, 2022 – April, 2023

Target, Rancho Cucamonga, CA

• Utilized security systems and technologies to monitor and asses potential security risks.

• Responded quickly and professionally to security incidents.

• Educated store team members on safety protocols and best practices.

• Provided guidance and support to store team members on issues related to loss prevention.

• Tracked and reported security incidents and losses.

• Investigated and supported criminal investigations.

• Maintained accurate records of security incidents.

• Developed and implanted security policies and procedures.

• Collaborated with local law enforcement agencies to ensure safety and security expectations were met.

• Participated in security training programs to grow within security positions.

• Conducted regular security audits and assessments.

• Implanted security measures to mitigate risks and vulnerabilities. Barista March, 2016 – May, 2018

Starbucks, Ontario, CA

• Prepared handcrafted beverages for customers and delivering great customer service skills.

• Ensured compliance with safety and sanitation standards.

• Assisting with store procedures such as opening and close, cash handling, and safety and security.

• Promoting product sales through suggestive initiatives.

• Maintaining store cleanliness and organization.

• Supporting team members during high volume periods.

• Accurately took customers orders while also preparing orders in a timely manner.

• Recognizing and reinforcing individuals and team accomplishments.

• Delivered high energy, positive attitude, and great customer service to all customers even during stressful environments and new drink specials.

EDUCATION

High School Diploma Los Osos High School, CA 2011 - 2015 Certified Medical Office Administrator San Joaquin College, CA 2022 - 2023 LICENCES AND CERTIFICATIONS

Medical Office Administrator 10/2023

Certificate

Basic Life Support Expires in 08/2028

American Heart Association

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