Client-Focused Administrative & Sales Specialist

CONOR ALLEN

Indianapolis, IN

**************@*****.*** 463-***-****

PROFESSIONAL SUMMARY

Professional and personable customer service specialist with 10+ years of experience in

client-facing roles, sales support, and administrative coordination. Proven track record of

delivering warm, professional service while managing scheduling, payments, and operational

workflows in fast-paced environments. Skilled in building client relationships, upselling products

and services, and supporting team operations to achieve business goals.

CORE COMPETENCIES

• Front Desk Operations & Client Relations

• Appointment Scheduling & Coordination

• Payment Processing & Record Management

• Retail Sales & Product Promotion

• Phone & In-Person Customer Service

• Team Collaboration & Communication

• Administrative Support & Documentation

• Compliance & Standards Maintenance

• POS & Scheduling Software Systems

• Multi-Tasking in High-Volume Settings

PROFESSIONAL EXPERIENCE

**Brand Ambassador Sage/Breville International 2024–Present**

• Greet and engage customers with professionalism and warmth at retail locations and events

• Provide detailed product information and answer inquiries to support purchasing decisions

• Demonstrate upselling techniques by promoting product features and benefits to drive sales

• Build positive customer relationships through expert communication and service excellence

• Collaborate with retail partners to maintain brand standards and achieve revenue goals

• Process sales transactions and maintain accurate records of customer interactions

**Events Coordinator & Bar Manager Hilltop Restaurant Willington, CT 2022–2024**

• Managed client check-ins and coordinated event bookings from initial inquiry through

execution

• Maintained detailed client records and processed payments for events and services

• Answered phone inquiries and provided accurate information about services, pricing, and

availability

• Scheduled vendors and managed appointment calendars for weddings and large functions

• Upheld facility standards and ensured compliance with health and safety regulations

• Collaborated with staff and management to ensure smooth daily operations

• Trained front-of-house team members on customer service protocols and procedures

**FOH Supervisor BJ’s Restaurant & Brewhouse Manchester, CT 2020–2022**

• Greeted guests with warmth and professionalism while managing high-volume service periods

• Supervised teams of 10–30 employees and coordinated daily operations

• Responded to customer inquiries and resolved concerns with efficiency and professionalism

• Supported administrative tasks including scheduling, onboarding, and record maintenance

• Maintained compliance with company policies and service standards

• Worked closely with management and staff to achieve customer satisfaction goals

**Family Care Provider (Career Break) 2018–2020**

• Managed household scheduling, budgeting, and administrative responsibilities

• Developed strong organizational and multi-tasking abilities while coordinating daily operations

• Returned to workforce in 2020 with focus on customer service and administrative support roles

**Executive Chef The Steaming Tender Palmer, MA 2015–2018**

• Managed vendor relationships and negotiated contracts, saving thousands annually

• Oversaw inventory management and cost control, reducing expenses by 35%

• Collaborated with front-of-house staff to ensure seamless customer experiences

• Maintained strict compliance with health department regulations and sanitation standards

• Trained team members on procedures, standards, and customer service excellence

EDUCATION & CERTIFICATIONS

• High School Diploma – Technology & Graphic Arts Belchertown High School

• ServSafe Food Protection Manager Certification (Valid through 2026)

• Professional Certifications: Food Handler, Food Safety

TECHNICAL SKILLS

• Scheduling Software & Appointment Systems

• POS Systems & Payment Processing

• Microsoft Office Suite (Word, Excel, Outlook)

• Customer Record Management

• Inventory & Retail Software

• Social Media & Digital Communication

• Phone Systems & Multi-Line Management

Contact this candidate