Experienced Administrative & Office Manager Specialist
Resume:
P E R S O N A L
P R O F I L E
Experienced administrator with
strong management and
organization knowledge.
Advanced knowledge in
scheduling, database
management and office
management to handle tactical
day-to- day administrative
matters.
C O N T A C T
2527 Mountain Ash Circle,
Glen Allen, VA
23060
jimenezmarcelle1983@
gmail.com
E D U C A T I O N
Medical Consecutive
Interpreting
Spanish/English Interpretation
Degree, 2012
Colegio Claret High School
High School Diploma, 2002
S K I L L S
Exceptional communication and networking skills
Successful working in a team environment, as well as independently
The ability to work under pressure and multi-task
The ability to follow instructions and deliver quality results Calendar Management
WORK EXPERIENCE
Assurant, Inc.
Bilingual Customer Service with Financial Experience. NOVEMBER 2023 – MAY 2024. MIAMI, FL and
RICHMOND, VA.
Handle in-bound calls from customers by researching and resolving loan-level inquiries in hazard insurance, mortgage banking and property loss.
Listening to customers’ concerns while identifying the proper solution to their issues with empathy and
professionalism.
Participating in special projects providing insights based on experience and assuming new responsibilities while adjusting the new priorities as requested.
United States Postal Service, City Carrier Assistant AUGUST 2021 – MAY 2023 KEY WEST, FL
Withdraw mail from the distribution case and prepare it in sequence for efficient delivery along an established route Furnish customers with postal information and provide a change of address cards and other postal forms as needed Regular monitoring of federal and local postal laws and regulations.
West Kendall Baptist Hospital, Medical Staff Assistant JULY 2019 - MARCH 2020 MIAMI, FL
Created and maintained daily schedule and
completed edits in a timely manner
Completed necessary paperwork prior to pre-op
appointments
Worked closely with the front desk staff to ensure efficient patient flow
MARCELLE HOWARD
E XPERI ENCED ADMINI STR ATOR & ASSOCIATE
W O R K E X P E R I E N C E
University of Miami, Surgery Scheduler
FEBRUARY 2017 - JUNE 2019 MIAMI, FL
Created and maintained daily schedule and completed edits in a timely manner
Completed necessary paperwork prior to pre-op appointments Worked closely with the front desk staff to ensure efficient patient flow
Adhered to system policies and procedures concerning the registration process.
Columbia Presbyterian Hospital, Spanish Interpreter FEBRUARY 2012 - MARCH 2015 NEW YORK, NY
Provided oral medical interpretation for clinical and non- clinical encounters in compliance with Standards of Practice
Provided administrative written translations such as letters to patients, documents, and patient materials
Tele language, Inc, Spanish Interpreter
FEBRUARY 2009 – FEBRUARY 2012 REMOTE
Over-the-phone medical interpreter for high-level public institutions such as 911 Emergency, Bravo Health, PENSKE, Seattle Children’s Hospital, and WIC.
American Airlines, Reservations Agent
JUNE 2007 - SEPTEMBER 2010 DOMINICAN REPUBLIC
Handled contacts from customers and gaining their trust by providing solutions to their travel needs
Selling tickets and related products/services
Offered a high level of customer service
Listened to the customers’ needs and proactively offer optioned
MARCELLE HOWARD
E XPERI ENCED ADMINI STR ATOR & ASSOCIATE
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