Store Manager with Retail & Operations Expertise
Resume:
Bonnie Lucas
Seeking employment
Sierra Vista, AZ 85636
*************@*****.***
Professional Summary
Detail-oriented Store Manager with 6+ years of experience in retail operations and customer service. Proven track record in managing day-to-day store activities, including inventory management and sales, while delivering exceptional customer experiences. Skilled in data collection, business development, and team leadership, with a strong background in medical assistance and front desk operations. Committed to driving efficiency and enhancing customer satisfaction in dynamic environments. Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Store Manager
Pepe's Appliance-Phoenix, AZ
March 2019 to May 2025
• Oversaw all aspects of store operations, including sales, customer service, inventory management, and staff supervision
• Implemented effective strategies to drive sales growth and achieve revenue targets consistently
• Developed and executed marketing campaigns to increase brand awareness and attract new customers
• Managed a team of employees, providing training, coaching, and performance evaluations to ensure high levels of productivity and customer satisfaction
• Optimized inventory control processes to minimize stockouts while reducing excess inventory by 100%
• Analyzed sales data and market trends to identify opportunities for product assortment optimization
• Collaborated with vendors to negotiate favorable pricing terms and maintain strong supplier relationships
• Implemented cost-saving measures that resulted in a reduction in operational expenses
• Ensured compliance with company policies, procedures, and safety regulations at all times
• Led regular team meetings to communicate goals, provide updates on performance metrics, and foster a positive work environment
• Developed employee schedules based on business needs while effectively managing labor costs within budget constraints
• Implemented customer service initiatives that improved overall satisfaction ratings.
• Conducted regular store audits to assess visual merchandising standards and make necessary adjustments for optimal presentation
• Utilized POS systems to track sales data, monitor inventory levels, analyze trends, and generate reports for informed decision-making
• Created comprehensive training programs for new hires as well as ongoing development plans for existing staff members
• Implemented incentive programs that motivated employees to exceed sales targets, increasingincreasing monthly revenue
• Established strong relationships with local community organizations through sponsorships or partnerships, which increased brand visibility
• Identified areas of improvement within the store layout, an in average transaction value
• Conducted regular performance evaluations for staff members, providing constructive feedback and identifying areas for improvement
• Managed store budgets, tracking expenses, and implementing cost-saving measures to maximize profitability
• Developed and maintained strong relationships with key customers, addressing their needs and ensuring high levels of satisfaction
• Implemented incentive programs that motivated employees to exceed sales targets resulting in an XX
% increase in monthly revenue
• Utilized POS systems to track sales data, monitor inventory levels, analyze trends, and generate reports for informed decision-making
Wal-Mart Associate
Walmart-Sierra Vista, AZ
March 2023 to December 2024
• Greeting customers and making sure they find everything they need
• Ringing up customer purchases throughout the day
• Operating cash registers while adhering to store policy on returns and coupons
• Putting away merchandise and rotating stock as needed
• Ensuring the immediate removal of damaged or expired wares
• Ensuring effective merchandise presentation
• Ensuring cleanliness in their department
• Assisting customers with locating products
• Keeping their workstation clean at all times
Remote Solar Sales Manager
KGT Solar-Phoenix, AZ
January 2019 to November 2021
• Develop sales strategies and set targets for individual representatives and the team as a whole.
• Recruit, train, and manage remote sales staff.
• Monitor team performance and provide motivation to ensure targets are met.
• Conduct regular sales meetings virtually.
• Generate and manage leads, track sales goals, and analyze sales figures.
• Create competitions and incentives to drive performance.
• Handle reporting to senior management and ensure the company's strong customer presence.
• Stay up-to-date with products, competitors, and market trends.
• Collaborate with other departments, like marketing, to align sales efforts.
• Manage the sales pipeline using CRM systems and ensure efficient sales procedures.
• Collect customer feedback and perform market research.
• Prepare sales presentations, manage sales documentation, and handle administrative tasks.
• Coordinate with other departments as the liaison between sales and other divisions. Front Desk/Medical Assistant/Receptioist
Fisher Physical Therapy-Phoenix, AZ
June 2019 to December 2020
• Assisted physicians and nurses in patient examinations, procedures, and treatments
• Prepared examination rooms by ensuring cleanliness and stocking necessary supplies
• Took vital signs such as blood pressure, temperature, pulse rate, and respiratory rate accurately
• Administered medications under the direction of healthcare professionals
• Performed basic laboratory tests including collecting specimens and conducting routine tests
• Managed patient medical records by accurately documenting information in electronic health record systems
• Scheduled appointments for patients, coordinating with other departments as needed
• Provided exceptional customer service to patients by addressing inquiries and concerns promptly and professionally
• Educated patients on medication instructions, post-treatment care, and preventive measures
• Assisted with minor surgical procedures by preparing sterile equipment and assisting during the procedure itself
• Maintained inventory of medical supplies and equipment to ensure availability when needed
• Collaborated with insurance companies to verify coverage eligibility for patients' medical services
• Coordinated referrals to specialists or other healthcare providers based on physician recommendations
• Supported front desk operations by greeting patients, checking them in/out, and managing phone calls efficiently
• Ensured compliance with HIPAA regulations regarding patient privacy and confidentiality at all times
• Participated in staff meetings to discuss updates on policies, procedures, or changes in healthcare regulations
• Contributed to a positive work environment through effective communication with colleagues
• Aided in training new medical assistants on office protocols and clinical procedures
• Assisted with administrative tasks such as filing documents or processing paperwork
• Closely monitored inventory levels of vaccines or medications requiring special storage conditions
• Responded quickly during emergencies or urgent situations within the clinic setting
• Served as a liaison between patients/families and healthcare providers to facilitate smooth communication flow
• Demonstrated proficiency in using electronic health record (EHR) systems for accurate documentation and retrieval of patient information
• Maintained a clean and organized work area to ensure safety and efficiency in daily operations
• Assisted with patient billing processes, including verifying insurance coverage and submitting claims Front End Manager
Target-Phoenix, AZ
February 2007 to January 2008
As a Front End Manager, I was responsible for managing and overseeing the day-to-day operations of the front end of a retail or service establishment. This includes supervising front-line employees, managing customer service and sales, and ensuring that the store or establishment is running efficiently and effectively. The Front End Manager is responsible for creating a positive and productive work environment, and they play a critical role in the overall success of the business. In addition to managing the front-line employees, the Front End Manager also plays a key role in driving sales and maintaining customer satisfaction. This includes developing and implementing sales strategies, monitoring customer service levels, and addressing any issues or concerns that may arise. The Front End Manager is also responsible for ensuring that the store or establishment complies with all relevant laws, regulations, and policies. To be a successful Front End Manager, one should have strong leadership, communication, and customer service skills. They should also have an in-depth knowledge of the products or services offered by the store or establishment, and should be able to effectively manage a team and work under pressure. A college degree in business or related field is often preferred, and experience in retail or customer service is usually required.
Store Manager
Subway-Shawnee Mission, KS
April 2001 to July 2006
As a store manager I was in charge of dad to say operations of opening store closing store daily money drops to the bank ordering of all items the store could possibly need food or anything else the store might need as of advertisment or cups and silverware exc. I was also responsible for the hiring and firing and training of all my employees.
Night Auditor/Front Desk Clerk
Holiday Inn Express and Suites-Shawnee Mission, KS August 2000 to December 2004
As a night auditor, I was responsible for assisting guests with their overnight requests and balancing accounts from the day shift. I would check in guests arriving at night, handle guest requests, and take reservations. As the night auditor, I also reconcile all accounts, process invoices, and prepare paychecks Education
General (High School Diploma)
Brookshire Academy-Phoenix, AZ
June 2016 to September 2016
Medical (Medical assistant)
UEI College-Phoenix, AZ
June 2015 to September 2016
Skills
• Front desk
• Data collection
• SaaS
• Laboratory experience
• Customer service
• Medical terminology
• Negotiation
• Presentation skills
• Outbound sales
• Microsoft Office
• Business Development
• Customer Service
• Night audit
• Store management
• Computer skills
• Medical Coding
• Hotel Experience
• Direct support
• Microsoft Outlook
• Hotel experience
• Sales
• Data Entry
• Troubleshooting
• Medical coding
• Remodeling
• Medical Scheduling
• Windows
• Excel
• Upselling
• Team management
• Anatomy Knowledge
• Quickbooks
• Office experience
• CRM software
• Management Experience
• EHR systems
• English
• Assembly
• Human resources
• ICD-10
• Live chat
• Phone Etiquette
• Cold calling
• Transcription
• Outbound Sales
• Medical Receptionist
• Food Service
• Quality Assurance
• eClinicalWorks
• Medical Imaging
• Restaurant Management
• Front Desk
• Pain Management
• Retail Sales
• Live Chat
• Salesforce
• Photoshop
• Documentation review
• POS
• Fashion retail
• Medicare
• Customer support
• Computer Skills
• QuickBooks
• HIPAA
• Social media marketing
• Medical records
• Outside sales
• Dental Receptionist
• Sourcing
• Epic
• CPR Certified
• Vendor Management
• Google Docs
• Telemarketing
• Affiliate marketing
• EMR systems
• Handyman Experience
• Scheduling
• Retail sales
• Heavy Lifting
• Patient monitoring
• Retail Management
• Cleaning
• Medical Office Experience
• Quality assurance
• Construction
• Business development
• Organizational Skills
• Guest Relations Experience
• Office Management
• Laboratory Experience
• Microsoft Word
• Reception
• Solr
• Medical Billing
• Webmd
• Supervising Experience
• Assistant manager experience
• Flash
• Marketing
• Security
• Recruiting
• Cash register
• Cash handling
• Project management
• Direct sales
• Google Suite
• Eclinical
• Word
• Clerical Experience
• Event Planning
• Administrative experience
• First Aid Certified
• Customer relationship management
• Laundry
• Guest Services
• Medical Terminology
• Relationship Management
• Management
• Driving
• Bookkeeping
• Vital Signs
• EMR Systems
• B2B sales
• Leadership
• Clerical experience
• Office management
• Product demos
• Word Processing
• ICD-9
• Customer Relationship Management
• Sales Experience
• Microsoft Powerpoint
• retail sales
• Microsoft Excel
• Employment & labor law
• Pricing
• Hospitality Experience
• Home Care
• Blood sampling
• Sales management
• Adobe Acrobat
• Guest relations
• Office Administration
• Communication skills
• Customer retention
• Merchandising
• Relationship management
• Supervising experience
• Research
• Cashiering
• Insurance Verification
• Fraud prevention and detection
• CPT Coding
• Time Management
• Experience Administering Injections
• Dentrix
• Communications
• Heavy lifting
• Payroll
• Restaurant experience
• Medical Records
• Budgeting
• Guest services
• Hospitality
• Cleaning Experience
• Childcare
• Computer Literacy
• Anatomy knowledge
• Typing
• Social media management
• Inventory control
• Vital signs
• Software troubleshooting
Certifications and Licenses
Medical Assistant
June 2016 to Present
• I graduated from UEI College in 2016 for Medical Assistant. I did my externship with a local Doctor, with that being said I was hired immediately after externship was over. CPR/AED:ADULT,CHILD,INFANT,+FIRST AID (BLS)
June 2025 to June 2027
CPR Certification
June 2025 to June 2027
First Aid Certification
June 2025 to June 2027
Driver's License
November 2023 to November 2026
Additional Information
• Excellent customer service skills
• Able to build rapport quickly and establish long term relationships
• Dedicated worker and enthusiastic team member with a can-do attitude
• Highly motivated to succeed and grow personally and professionally
• First Aid, CPR Certified, OSHA, and HIPAA Trained
• Front Office and Back Office Administration
• Receptionist skills
• Comfortable confidence
• Willingness to listen and learn
• Adaptability
• Flexibility
• Self-reliance
• Teamwork
• Dependability
• Honesty
Contact this candidate