Salesforce Developer - 4 Years of CRM & Health Cloud Expertise

NARAYANA VAKA

Denton, TX +* (***) *** - **** ********.****@*********.*** LinkedIn

PROFESSIONAL SUMMARY

Strategic and results-driven Salesforce Developer with nearly 4+ years of experience delivering scalable, secure, and data-driven CRM and Health Cloud solutions across healthcare, utilities, and enterprise environments. Proven success in architecting end-to-end Salesforce ecosystems using Apex, Lightning Web Components (LWC), and OmniStudio, with deep expertise in Einstein Analytics, REST API integrations, and GCP interoperability. Skilled at optimizing business workflows, automating compliance processes (HIPAA, GDPR, FDA CFR Part 11), and enhancing data governance across complex organizations. Recognized for delivering up to 40% efficiency gains and transforming manual operations into intelligent, automated, and compliant Salesforce solutions that drive measurable business impact. TECHNICAL SKILLS

Salesforce Development: Apex (Triggers, Batch, Queueable Jobs), Lightning Web Components (LWC), SOQL/SOSL, Record-Triggered Flows, Validation Rules, Approval Processes, Process Builder, Custom Objects, Record Types, Profiles, Permission Sets

Salesforce Platforms: Sales Cloud, Service Cloud, Health Cloud, Field Service Cloud, Experience Cloud, OmniStudio (OmniScripts, Integration Procedures, DataRaptors), Einstein Analytics (Tableau CRM), Reports & Dashboards Integrations: REST & SOAP APIs, Apex REST, OAuth 2.0, Google Cloud BigQuery, HL7/FHIR, ArcGIS REST API, Slack & Outlook, Named Credentials

Automation & Workflow: Flow Builder, Process Builder, Workflow Rules, Approval Automation, Scheduled Jobs Data Management: Data Loader, Import Wizard, Deduplication, Large Data Volume (LDV) Handling, ETL, Data Validation & Governance

Testing & Deployment: Salesforce DX (SFDX), Apex Test Classes, Git Version Control, CI/CD Pipelines, Bitbucket, Sandbox Management, Test-Driven Development (TDD)

Analytics & Reporting: Einstein Analytics, SAQL, KPI Dashboard Design, Report Automation, Data Visualization Programming & Scripting: JavaScript (ES6), HTML, CSS, JSON, XML, Python (AI/ML Integrations) Security & Compliance: Salesforce Shield, Role-Based Access Control (RBAC), HIPAA, GDPR, FDA CFR Part 11, Audit Logging, Data Encryption

Project Collaboration: Agile (Scrum), Jira, Confluence, Sprint Planning, Cross-Functional Collaboration PROFESSIONAL EXPERIENCE

Salesforce Developer

Verily, USA Jan 2024 - Present

● Engineered and deployed an enterprise-grade data governance platform on Salesforce Health Cloud, enabling secure sharing and compliance tracking of multi-institutional clinical and genomic datasets across 50+ healthcare partners.

● Integrated Salesforce with Google Cloud BigQuery via custom Apex REST APIs, automating bi-directional data synchronization for over 3M+ records, cutting manual data reconciliation time by 45%.

● Developed AI-powered analytics dashboards using Einstein Analytics and LWC, providing real-time visibility into clinical trial enrollment, compliance status, and data access metrics, improving stakeholder decision-making speed by 30%.

● Implemented advanced data security measures — including Salesforce Shield encryption, role-based access control (RBAC), and audit-ready lineage tracking — ensuring full compliance with HIPAA, GDPR, and FDA CFR Part 11.

● Automated regulatory workflows using Salesforce Flow and Apex Triggers, streamlining compliance review processes and reducing operational overhead by 40% while enhancing audit traceability. Salesforce Admin & Developer

Accenture IT Solutions – Hyderabad, India Feb 2021 – Nov 2022

● Designed and deployed 25+ Lightning Web Components (LWCs) using Apex controllers and SLDS, improving UI responsiveness by 40% and ensuring component reusability across Sales, Service, and Partner portals.

● Built Apex triggers, batch classes, and queueable jobs to automate Sales Cloud and Service Cloud processes, reducing manual data operations by 60%.

● Integrated Salesforce with Slack and Microsoft Outlook using REST APIs, OAuth authentication, and Named Credentials, enhancing task synchronization and collaboration by 25%.

● Optimized Apex logic and SOQL queries for large data volume (LDV) handling, reducing governor limit exceptions and improving backend performance by 40%.

● Automated multi-step workflows through record-triggered Flows, Process Builder, and Approval Processes, improving SLA compliance by 30%.

● Created custom and dynamic dashboards and reports for sales leadership, reducing report generation time by 50% and improving pipeline visibility.

● Led test-driven development (TDD) with 90%+ Apex test coverage, ensuring reliable CI/CD deployments via SFDX CLI, Change Sets, and Bitbucket Pipelines.

● Collaborated in Agile Scrum teams using Jira and Confluence, achieving 100% sprint completion and improving team velocity by 15% through effective DevOps collaboration.

● Executed end-to-end data migration of 100K+ legacy records using Data Loader and custom ETL scripts, achieving 99% data accuracy and a seamless Salesforce CRM transition. Salesforce Developer / Administrator

Artera – India Jun 2020 – Jan 2021

● Designed and customized Salesforce Field Service Cloud (FSL) to manage dispatch, scheduling, and maintenance operations for over 500+ field technicians across gas, telecom, and energy sectors.

● Built Apex classes and Lightning Web Components (LWC) to automate work order generation, route optimization, and service validation, improving workforce productivity by 35%.

● Integrated Salesforce with ArcGIS (REST API) to visualize asset locations and enable geo-mapping for field operations, reducing response times by 25%.

● Created Flow-based maintenance and inspection workflows, automating preventive service cycles and compliance checks, cutting manual processes by 40%.

● Developed Einstein Analytics dashboards to track SLA performance, technician utilization, and asset health KPIs, supporting executive-level operational insights.

EDUCATION

University of North Texas – Denton, TX

Master of Science in Computer Science Jan 2023 – Dec 2024 PROJECTS

AI-Powered Lead Scoring System Using Salesforce Data University of North Texas

● Designed and deployed a machine learning pipeline to analyze Salesforce Lead and Opportunity data, predicting conversion probabilities using Python (scikit-learn).

● Integrated ML models into Salesforce UI through REST APIs, embedding real-time scoring dashboards for sales teams, improving lead prioritization accuracy by 20%.

● Automated follow-up actions using Salesforce Flows, enabling data-driven engagement and improving sales productivity and conversion efficiency.

Tech Stack: Salesforce Sales Cloud, REST API, Apex, Python (scikit-learn), Einstein Analytics, Flows, Agile Scrum. Custom CRM Analytics Dashboard Using Salesforce & Einstein Analytics University of North Texas

● Developed an enterprise-grade dashboard in Salesforce Analytics Studio (Wave) to track pipeline health, opportunity aging, and service case metrics.

● Integrated Sales Cloud and Service Cloud datasets using SAQL, filters, and bindings to create role-based interactive dashboards with real-time KPI insights.

● Enhanced sales forecasting accuracy by 25% and received faculty distinction for the practical application of Salesforce Analytics and KPI visualization.

Tech Stack: Salesforce Analytics Studio (Wave), Einstein Analytics, SAQL, Sales Cloud, Service Cloud, KPI Reporting, Dashboard Automation.

CERTIFICATIONS

● Salesforce Certified Administrator

● Salesforce Platform Developer I

● Salesforce Agent Force Specialist

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