Operations Leader - Process Improvement & Growth
Resume:
SKILLS
EXPERIENCE
Raywood Joubert
703-***-**** *******.*********@*****.*** Stafford, VA 22554
Operations leader with expertise in logistics management, process improvements, and behavioral management, driving operational excellence in fast-paced environments. Proven ability to enhance safety, quality, and productivity while fostering a supportive work culture. Eager to leverage skills as Director of Operations to optimize processes and support strategic growth initiatives.
• Logistics Management • Process Improvements
• Business Process Improvement • Cost & Inventory Control
• Operations Leadership • Customer Service
• Supply Chain Management • Retail Operations
• Case-Management/Behavioral Management
DIVISION MANAGER
chimes, inc.
January 2022 - January 2025
In this role, I was responsible for overseeing the daily operations for residents, specifically supporting individuals who have intellectual and behavioral challenges.
•
My duties include ensuring that all activities and services provided are in full compliance with agency standards as well as regulatory requirements.
•
This oversight is essential for maintaining a safe, supportive, and effective environment for residents, and for meeting all expectations set by governing bodies and the organization.
•
BEHAVIORAL ASSOCIATE
BoysTown
January 2021 - January 2022
A highly skilled, compassionate, empathetic, and solutions oriented medical professional dedicated to providing exceptional care and implementing effective treatment plans for adolescents and adults experiencing or exposed to mental health issues to include drug and alcohol abuse.
•
Effective motivator, communicator, and advocate with an inherent ability to manage all types of personalities, diffuse stressful situations, proactively resolve issues and meet and achieve challenging goals and objectives.
•
Delivered individualized, evidence-based behavioral-cognitive techniques for patients diagnosed with issues such as autism and Asperger's syndrome.
•
• Help develop and execute safety goals.
Utilized reinforcement based behavioral strategies to promote adherence to care plans, adoption of healthy behaviors and engagement in self-care.
•
Worked with various therapists to help develop behavior intervention plans based on principles of applied behavior analysis.
•
• Behavior Health associate taken care of at-Risk children.
• Searched for resident belongings prior to and during stays. Identified behaviors that necessitated intervention and obtained assistance from qualified personnel to complete intervention.
•
Create and implement productivity plans through forecast reviews, determine productivity requirements, and partner with other Leaders to load balance.
•
• Manage safety, quality, productivity, and customer delivery promises. Collaborate with all support teams including Safety, Ops Integration, Loss Prevention and Human Resources to develop plans to meet business objectives.
•
OPERATIONS MANAGER AREA MANAGER (OFFICE MAX)
AUTOZONE
January 2018 - January 2021
• Monitor progress of daily operations, reassign employees, and make staffing changes as necessary.
• Help develop and execute safety goals.
• Conduct site inspections and audits of all site personnel to ensure proper work procedures.
• Receive and review customer complaints regarding collection programs. Create and implement productivity plans through forecast reviews, determine productivity requirements, and partner with other Leaders to load balance.
•
• Manage safety, quality, productivity, and customer delivery promises. Collaborate with all support teams including Safety, Ops Integration, Loss Prevention and Human Resources to develop plans to meet business objectives.
•
CASE MANAGER
FOCIS
January 2015 - January 2017
• Served as an advocate for clients to achieve wellness, autonomy and resilience.
• Facilitated multiple care aspects, case coordination, information sharing, etc. Additionally, it helped patients make informed decisions by acting as their advocate to link clinical treatment options.
•
Developed effective working relations by collaborating with medical teams throughout the entire case management process.
•
Coordinated with social services, health care and governmental agencies to provide safe, timely and effective equitable care.
•
• Handled case assignments, drafted service plans, reviewed case programs and performed case analysis.
• Reviewed SOW's, draft SOP's, and set KPIs for our planning schedules.
• Trained staff in computer skills including Microsoft Office, Excel, and Power Point. REGIONAL MANAGER
Payless Shoe Source Inc.
January 2013 - January 2015
Worked actively to negotiate and implement assistance programs, with an eye on efficiency and compliance.
•
• Developed and executed training programs to enhance effectiveness and reliability. Recruited to develop and implement turn-around strategies that resulted in marked sales increases for multiple retail locations.
•
• Increased revenue and asset values by identifying efficiencies and savings. Ensured property posting of sub hand receipt transactions, inventory records, or changes asset management system, respectively.
•
• Developed sales program designed to revive customer base—resulting in 115% profit increase. Coached, trained, and developed store management and associates on sales strategies, corporate policies and procedures.
•
EDUCATION
REFERENCES
• Weekly sales meetings facilitated and supervised 10 managers and over 30 employees.
• Implemented in-store promotions and visual merchandise displays.
• Developed documents supply planning business processes. GENERAL MANAGER
Raising Canes
January 2012 - January 2013
• Scouted new restaurant locations, recruited and acted as project manager for new store openings.
• Implemented targeted planning personnel safety and plant protection activities.
• Revamped employee training and education to comply with OSHA standards.
• Managed all aspects of operations including merchandising, visual display, layout, and staff recruitment.
• Managed profit/loss for locations and customer service problem resolution.
• Coached, trained and developed supervisory and staff on company policies and procedures. Facilitated meetings with supervisory staff and managed a team of 10 supervisor—along with 40 employees.
•
STORE MANAGER
OFFICEMAX
January 2002 - January 2012
Managed a variety of programs with a team of 25, analyzing operational data to determine proper policies and procedures.
•
• Drafted Standard Operating Procedures (SOP) documents.
• Hired staff and evaluated staff performance routinely to determine need for additional training.
• Recruited employees specializing in office supply focus and generating high sales revenues. Developed and implemented new business to business copy sales strategy resulting in 50% increase in revenues. ($4MM-$6MM annually)
•
• Coached, trained, and developed associates on store policies and procedures.
• Managed vendor relationships for inventory, ordering, and management.
• Facilitated monthly staff meetings and supervised 25 employees.
• Built a new team/division (managed the workflow in addition to hiring) for the company.
• Set KPIs for supply planning, acquisition, sales and marketing strategies. Developed various supply planning approaches that achieved business goals for inventory and customer service.
•
BA
Project Rockville University
HOURS OF EDUCATION IN BUSINESS MANAGEMENT
University of Phoenix
Marlon Geddis
Area Manager (Office Max)
Victor Soca
Store Manager- Auto Zone
Sharoc
McDonalds District Manager
Joseph Milburn
Friend
Contact this candidate