Remote Inbound CSR - Administrative Support Specialist
Resume:
Sara Grifith
Phoenix, AZ 85022
Cell: 602-***-****
E-mail: *********@*****.***
Professional Overview
Committed and motivated Administrative Assistant with exceptional customer-relation and decision-making skills. Strong work ethic, professional demeanor and great initiative.
Summary of Skills
Type 85 WPM
Microsoft Office
Excel
PowerPoint
Filing and data archiving
Work Experience
Customer Service Representative
September 2016 to May 2019
Paceline Collision Center
As the Customer Service Representative (CSR) I was responsible for greeting and assisting customers by phone and in person; scheduling customer vehicles for estimates, checking in vehicles, updated customers and sent ‘follow up’ communication to customers updating them on the status of their vehicle. Coordinated customer insurance claims. Performed financial duties including processing of payments, preparing deposit logs, expense reports, petty cash reconciliations, and collecting receivables. Prepared various reports including morning reports, rental updates, daily/weekly delivered lists, material expense reports, accounts receivable status, and production lists. Processed and maintained personnel related information including files, new hire packets, time-clock activity, payroll worksheets, employee rosters/phone lists, team rosters, etc. Scanned and linked imaging documents and uploaded vehicle photos.
Document Control Specialist
March 2009 to January 2011
Imaginetics, Inc. – Auburn, WA
As a Document Control Specialist I oversaw and coordinated activities to ensure adherence to company policies and procedures. Coordinated with functional and project/program teams to ensure that document control requirements met internal and external needs. Managed and recommended changes to departmental operating and document control procedures as needed to optimize document control efficiency and compliance. Ensured documents/files were prepared with proper format. Posted changes to computerized or manual control records releases documents and notified affected departments. Scanned hard copy materials and filed electronically.
Administrative/Clerical Support Coordinator
October 2005 to January 2009
62ND/OSS Civil Service/USAF – McChord AFB, WA
As the Administrative/Clerical Support Coordinator, I coordinated and assisted the office in maintaining the paper flow of clerical functions in the office. Primary responsibility and accountability for maintaining accurate records for supply inventory and other related clerical duties, and is responsible for the timely and accurate entry of a variety of data including company information, human resource information, billing and payroll information. Maintained the files, supplies and general office condition in an orderly manner. Answer telephone lines promptly and efficiently. Respond to message content appropriately. Accurately entered a variety of data into information systems. Overall ensuring the efficiency and proper flow of everyday activities within the office environment.
Education
Community College of the Air Force 2000
McChord AFB, WA, US
Business/Aerospace
Associates Degree
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