Assistant Manager Retail Operations and Training
Resume:
SUMMARY
SKILLS
EXPERIENCE
JACQULYNE
BURNS
***************@*****.***
Sneads Ferry, NC 28460
Proactive and a goal oriented individual with excellent time management and problem solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to applying these qualities to drive team success and contribute to company growth.
• Strong organizational skills
• Time-management skills
• Exceptional communication skills
• Interpersonal skills
• Ability to work independently
• Ability to work as part of a team
• Detail-oriented
Ability to handle multiple tasks
simultaneously
•
• Reliable
• Dependable
• Customer service
• Staff training
• Employee scheduling
• Multitasking and organization
• Customer service and satisfaction
• Time management
• Team motivation techniques
• Google drive
• Staff training and development
• Scheduling and planning
• Recruitment and hiring
• Employee supervision
• Compliance
• Problem-solving
• Adaptability and flexibility
ASSISTANT MANAGER 12/2022 to 12/2025
Modwash - Hampstead, North Carolina
• Assisted in managing daily operations and staff scheduling for high-volume car wash.
• Supervised employee productivity, breaks, and safety protocols.
• Oversee all opening and closing tasks
• Assume responsibility in the absence of the General Manager Trained new team members on customer service protocols and operational procedures.
•
• Recruited and trained new employees to meet job requirements.
• Monitored and enforced company policies and legal standards. Efficiently manage on-site equipment and troubleshoot technology issues as they arise
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Developed promotional strategies to increase customer engagement at the location.
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• Resolved customer inquiries and complaints to maintain satisfaction and loyalty. Remained calm and professional in stressful circumstances and effectively diffused tense situations.
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• Create and modify company schedules
RECEPTIONIST 09/2022 to 12/2022
Doctors Office & Urgent Medical Care - Hampstead, NC Managed patient scheduling and appointment confirmations for efficient office operations.
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• Maintained accurate patient records using electronic health record systems.
• Communicated with patients regarding medical inquiries and office policies.
• Organized office supplies and ensured a well-maintained work environment. Handled incoming calls and directed them to appropriate medical personnel promptly.
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• Handled incoming phone calls, provided information, and directed calls to EDUCATION AND
TRAINING
appropriate personnel.
Responded to customer inquiries via email or telephone in a polite and professional manner.
•
Prepared documents such as memos, letters, reports, spreadsheets and presentations using Microsoft Office applications.
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• Operated office equipment such as photocopiers, scanners, and fax machines. Pleasantly welcomed visitors, answered phone calls, and maintained front reception desk.
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• Greeted and assisted visitors, ensuring a welcoming environment.
• Managed incoming calls, directing them to appropriate staff promptly. Coordinated and scheduled appointments for patients to ensure efficient clinic operations. and maintained calendars for multiple executives.
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• Coordinated office supplies, ensuring availability for daily operations.
• Scheduled and confirmed appointments.
Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
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• Maintained a neat reception area by organizing materials and tidying up furniture. Maintained daily calendars, set appointments with clients and planned daily office events.
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• Processed payments and updated accounts to reflect balance changes.
• Sorted incoming mail and directed to correct personnel each day. SERVER/HOST/EXPO. 01/2018 to 09/2022
Kornerstone Bistro - Wilmington, North Carolina
Provided attentive, friendly service to guests, ensuring a positive dining experience from start to finish
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• Provided exceptional service to high volume of daily customers. Accurately communicated customer orders to kitchen staff and ensured timely, correct food delivery
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• Collaborated with kitchen staff to coordinate timely meal preparation and delivery.
• Delivered food orders promptly and courteously.
• Managed food and beverage orders using POS system for efficient transactions.
• Coordinated with servers and kitchen staff for smooth service flow. Upsold menu specials and beverages to enhance customer experience and dining value.
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Resolved customer concerns promptly and professionally to maintain satisfaction amongst customers
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• Resolved guest concerns promptly to maintain positive dining experiences.
• Provided excellent customer service to ensure satisfaction.
• Informed customers of daily specials and signature menu items.
• Stayed informed about daily specials, new menu items, promotions. Collaborated with team members to maintain clean, well-stocked workstations and a smoothly operating restaurant
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Performed opening and closing duties such as setting up the dining area, restocking supplies.
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• Trained new servers on menu items, service standards, and customer interaction.
• Trained new employees on restaurant procedures and plating techniques. Verified identification to ensure compliance with age restrictions on alcohol sales. to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
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University of Wilmington North Carolina - Wilmington, North Carolina Bachelor of Science
Bachelors of Nursing
Cape Fear Community College - Wilmington, North Carolina, NC Associate of Science
Topsail High School
High School
AWARDS
GPA: 3.8
• Early High School Graduate, 05/21
• Received a College scholarship for Academic Performance, 05/24 Promoted to Manager within Three Months of Hire due to strong leadership and performance, 03/23
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• Employee of the Month, Three times. Due to exceptional work shown in the workplace.
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