Salesforce Developer - Admin Certified - 5+ Years Experience

Sindhu Dammalapati

Salesforce Developer Salesforce Certified Admin

Email: *******************@*****.*** Phone: +1-571-***-**** LinkedIn Visa: H1 Professional Summary

A results-driven Salesforce Developer and Certified Administrator with 5+ years of end-to-end CRM experience delivering scalable solutions across Financial Services, B2B Commerce, and Enterprise SaaS ecosystems. Have a combined deep technical expertise in Apex, LWC, CPQ, and multi-cloud integrations with hands-on business analysis and release management skills. Known for transforming business requirements into high-performing Salesforce solutions, streamlining order-to-cash workflows, enhancing customer experiences, and mentoring cross-functional teams to drive adoption and efficiency. Key Highlights

Full-Cycle Project Delivery: Led design, development, and deployment of Sales Cloud, Service Cloud, CPQ, B2B Commerce, and Marketing Cloud solutions across global clients like Cloudely Inc, Charles Schwab, Bank of America, and Bharat Electronics.

Advanced Customization & Security: Engineered robust CRUD/FLS frameworks, reusable Apex Trigger frameworks, and optimized CPQ performance to meet stringent SOX and HIPAA compliance requirements.

Integration Expertise: Integrated Salesforce with MuleSoft, REST/SOAP APIs, Azure AD SSO, DocuSign, SQL/Oracle DBs, Tableau, and Marketing Cloud, enabling secure and seamless data exchange across enterprise systems.

Lightning & UI Innovation: Delivered custom LWC components, OmniStudio-based workflows, Dynamic Forms, and branded Community/Experience portals, improving self-service capabilities and agent productivity.

Release Management & DevOps: Streamlined multi-org deployments using Copado Pipelines, SFDX, CRT testing, GitHub CI/CD, cutting release cycles by up to 50% and reducing post-deployment defects.

Business Impact: Spearheaded order-to-cash automation that reduced processing errors, optimized CPQ quote times by 35%, and developed real-time inventory and territory management dashboards to enhance decision-making.

Mentorship & Collaboration: Provided hands-on training to junior developers/admins and collaborated with product owners and architects to ensure scalable, high-quality delivery. Education

Master of Science in Computer and Information Sciences University of Michigan – Flint, MI, USA

Aug 2021 – Dec 2022

Bachelor of Technology in Electronics and Communication Engineering Swarna Bharati Institute of Science and Technology – Khammam, Telangana, India Aug 2016 – May 2020

Certifications

Salesforce Certified Administrator – Earned in 2023 Category Technologies / Tools Experience

Core Salesforce Sales Cloud, Service Cloud 5+ yrs

Apex (Classes, Triggers, Batch, Scheduler) 4+ yrs

Lightning Web Components (LWC), Aura 4 yrs

Visualforce Pages & Controllers 3 yrs

OmniStudio, Flow Builder, Process Builder 4 yrs

Salesforce CPQ 3 yrs

B2B Commerce Lightning 2 yrs

Experience/Community Cloud 3 yrs

Marketing Cloud 2 yrs

Integrations & APIs REST & SOAP APIs 4 yrs

MuleSoft Integrations 2 yrs

Azure AD SSO, DocuSign, Tableau, Service Max 2+ yrs DevOps & Release Mgmt. Copado Pipelines, CRT, Data Deployment 3 yrs SFDX CLI, Git/GitHub 3 yrs

Change Sets, Data Loader 5 yrs

Database & Analytics SOQL / SOSL 5 yrs

Oracle, MS SQL, MySQL 3 yrs

Tableau Dashboards & Reporting 3 yrs

Programming & Web Tech JavaScript, HTML5, CSS3, XML, JSON 4 yrs Tools & Utilities Workbench, Flosum, Omni-Channel 3+ yrs Visual Studio Code, Eclipse IDE 4 yrs

Test Classes, Unit Testing, Code Reviews 5 yrs

Professional Experience:

Cloudely Inc – Salesforce Developer/ Administrator Sunnyvale, CA — Feb 2024 to Present

Collaborated with business stakeholders & architects to analyze complex requirements, design ERDs, and implement scalable Salesforce data models using Custom Objects, Junction Objects, Master- Detail & Lookup Relationships.

Implemented robust CRUD/FLS enforcement framework in Apex to safeguard sensitive data and maintain SOX-compliant access control across all custom triggers.

Built a re-usable Apex Trigger Framework with centralized validation and logging, improving code maintainability and security compliance.

Developed and customized Vlocity DataRaptor, Integration Procedures, OmniScripts, and FlexCards for seamless user experiences and process automation.

Configured Copado Pipelines & Data Deployment to automate multi-org deployments and metadata migrations, cutting release cycles by 50%.

Delivered hands-on training to junior admins and developers on Copado DevOps Center & CRT

(Copado Robotics Testing) to improve release quality and reduce manual QA effort.

Designed Salesforce Flow Builder automations for order-to-cash workflows, eliminating redundant manual data entry and reducing processing errors.

Developed a full-scale B2B Commerce Storefront with Salesforce B2B Lightning, enabling self- service bulk ordering, tiered pricing, and personalized discounts for enterprise customers.

Integrated Salesforce CPQ with B2B Commerce to deliver dynamic pricing, bundled product offerings, advanced discounting rules, and automated quote calculation—optimizing sales efficiency and deal vlocity.

Integrated Vlocity components with Salesforce Sales, Service, and Marketing Clouds for end-to-end customer lifecycle management.

Built a Lightning-based Inventory Management Application with LWC & Apex Controllers, providing real-time product availability, stock alerts, and automated territory-based assignments.

Optimized CPQ performance through Batch Apex jobs, async processing, and quote-calculation tuning, cutting quote generation time by 35%.

Designed real-time Marketing Cloud data pipelines to sync external CRM customer activity data for hyper-personalized campaigns and improved campaign ROI.

Automated end-to-end data migrations during releases using Copado’s Data Deployment APIs, reducing manual intervention and post-deployment defects.

Implemented Vlocity Industry Processes to align with client-specific business rules and industry standards.

Developed interactive Dashboards & Custom Reports to give leadership visibility into pipeline velocity, territory-wise performance, and storefront sales trends.

Leveraged OmniStudio, Service Max, Salesforce Maps, and Tableau for advanced analytics and territory visualization.

Environment & Tools:

Sales Cloud, Service Cloud, B2B Commerce Lightning, CPQ, Marketing Cloud, OmniStudio, Apex Classes & Triggers, LWC, Aura, REST/SOAP APIs, Batch Apex, Flow Builder, Copado CRT & Data Deployment, SFDX, GitHub, Tableau, Pardot, Service Max, Salesforce Maps, Oracle, SOQL/SOSL, Data Loader, Visualforce, HTML5, JavaScript, CI/CD.

Charles Schwab – Salesforce Developer

Ann Arbor, MI — May 2023 to Jan 2024

Partnered with Business Systems Analysts & Product Owners to translate new business initiatives into scalable Sales Cloud and Service Cloud solutions.

Configured Profiles, Roles, Permission Sets, Page Layouts, Record Types, Validation Rules, Flows, Approval Processes, and Sharing Rules to meet compliance and operational needs.

Managed core standard objects (Accounts, Contacts, Opportunities, Cases, Campaigns) and built custom fields, formulas, and reports/dashboards for executive insights.

Collaborated with cross-functional teams to define Vlocity data models and ensure smooth integration with enterprise systems.

Delivered Marketing Cloud automations for targeted email & SMS campaigns, integrating customer journey data across sales and service teams.

Designed and optimized Lightning App Pages & Record Pages to improve agent productivity; developed Dynamic Forms, Custom Actions, and Quick Actions.

Enhanced Community/Experience Cloud Portal using Lightning Web Components (LWC) to align with Schwab’s branding and improve self-service capabilities.

Built Apex Triggers and Flows for cross-object field updates, lead assignment, and automated SLA escalations.

Worked with Salesforce Flow, Apex, and LWC alongside Vlocity tools to extend functionality and meet custom business requirements.

Integrated Salesforce with legacy patient-management systems (via MuleSoft REST APIs) ensuring secure, HIPAA-compliant medical record exchange.

Enabled Live Chat & Chatbot integration within Service Cloud using LWC widgets to improve customer response times.

Automated deployment workflows with Copado; developed unit-test scripts for LWCs in the CI/CD pipeline to maintain high-quality releases.

Performed bulk data imports/updates using Data Loader and Data Import Wizard, ensuring data integrity during migrations.

Provided UAT support, training, and documentation for end-users to improve adoption of newly deployed features.

Environment & Tools:

Sales Cloud, Service Cloud, Experience/Community Cloud, Marketing Cloud, Lightning App Builder, LWC, Aura, Flows, Approval Processes, Apex Triggers, Data Loader, Copado, SFDX, Mulesoft, Veeva CRM, SOQL, GitHub, HTML5, JavaScript, XML.

Wipro Ltd – Salesforce Developer

Hyderabad, India — Mar 2019 to Jul 2021

Project 3: Bank of America – Global CRM & Loan-Servicing (Aug 2020 – Jul 2021)

Role: Salesforce Developer

Delivered end-to-end enhancements for Sales & Service Cloud supporting ~2,000 agents across U.S. & India.

Customized Service Cloud Console with embedded Visualforce and Quick Actions for 40% faster case resolution.

Developed Lightning Web Components (LWC) for guided loan-application flows, dynamic product offers, and SLA dashboards.

Integrated Azure AD SSO with Salesforce for secure cross-region authentication and automated user provisioning.

Built Batch Apex jobs to migrate 1M+ records nightly from legacy loan systems, reducing manual imports by 90%.

Designed Web-to-Case / Email-to-Case processes with Routing Rules and Omni-Channel Queues to auto-assign mortgage service requests.

Implemented Apex-based CRUD/FLS Enforcement Framework to standardize data-access controls across custom objects.

Collaborated with onshore architects to optimize REST/SOAP API integrations for credit- score validation and payment-status checks.

Project 2: Bharat Electronics Ltd – B2B Sales & Warranty Portal

(Dec 2019 – Jul 2020)

Role: Salesforce Developer

Built custom objects & schema for contract-based sales tracking, product warranty lifecycle, and dealer management.

Integrated Salesforce with MS SQL inventory DB using REST API for real-time stock availability during bidding.

Automated warranty-claim escalations using Flows, Process Builder, and Apex Triggers for expiry alerts.

Configured a Partner Community Portal enabling 800+ dealers to register products, raise claims, and view SLA dashboards.

Developed role-based dashboards & custom reports for executives to analyze contract win- rate and service performance.

Enhanced approval workflows for high-value government contracts with multi-tier approval chains.

Project 1: Wipro Internal CRM Modernization (Mar 2019 – Nov 2019) Role: Associate Salesforce Developer

Supported internal Sales Cloud rollout for Wipro’s sales & HR teams (~400 internal users).

Configured Profiles, Roles, FLS & Sharing Rules, ensuring secure data access across business units.

Developed Lightning Record Pages, Aura Components, and Validation Rules to streamline internal opportunity management.

Automated employee onboarding & service-request approvals using Workflow Rules & Email Alerts.

Built reports/dashboards for leadership to track sales KPIs and onboarding metrics.

Gained strong hands-on experience in Apex Triggers, Unit Testing, Code Reviews, and Deployment via Change Sets under senior-developer mentorship. Environment & Tools:

Sales Cloud, Service Cloud, LWC, Aura, Apex Classes & Triggers, Visualforce, Azure AD SSO, REST/SOAP APIs, Batch Apex, Flows, Process Builder, Omni-Channel, Data Loader, GitHub, DocuSign, Tableau, MS SQL, HTML5, CSS3, JavaScript.

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