Data Entry & Customer Service Specialist
Resume:
TRINA HARRIS
SKILLS
• Problem Solving
• Customer Service
• Data Entry
• Adaptability
• Behavior management
• Multitasking efficiency
Results-driven data entry and customer service professional with extensive experience in optimizing productivity and enhancing customer satisfaction. Proven ability to maintain meticulous attention to detail while managing time effectively and solving complex problems, ensuring data accuracy and integrity. Committed to fostering positive client relationships through exceptional service and proactive communication. Strong track record of contributing to team success and improving operational efficiency.
EXPERIENCE
January 2025 - Current
PERSONAL CARE ASSISTANT Self-employed, Kansas City, MO December 2013 - December 2024
DATA ENTRY CLERK GEHA, Lees Summit, MO
November 2012 - November 2013
CUSTOMER SERVICE REP CVS Carmark Contract, Lees Summit, MO May 2010 - May 2012
CUSTOMER SERVICE REP Farmers Insurance Contract, Olathe, KS Assisted clients with daily living needs to maintain self-esteem and general wellness.
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Assisted with transferring and positioning clients, ensuring proper body mechanics to reduce the risk of injury for both parties.
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Built strong relationships with clients to deliver emotional support and companionship.
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Input data with precision, ensuring accuracy and efficiency in daily operations.
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Streamlined data processes, enhancing productivity and reducing errors.
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• Resolved data discrepancies, improving overall database reliability. Maintained comprehensive records and performed regular audits, ensuring compliance with organizational standards and fostering trust in data integrity.
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Collaborated with team to meet tight deadlines, ensuring timely project completion.
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Cultivated positive customer interactions, reinforcing brand loyalty and ensuring repeat business through personalized service.
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Engaged with customers actively, creating a welcoming environment that encouraged open communication and feedback.
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Provided exceptional customer service, fostering positive client relationships and enhancing overall satisfaction.
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Resolved customer inquiries efficiently, leading to a noticeable reduction in response times and improved client retention.
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Worked closely with the claims department to streamline processes, ensuring timely claim resolutions and increased operational efficiency.
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CONTACT
Kansas City MO
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June 2001 - August 2004
CUSTOMER SERVICE REP Federal Express, Overland Park, KS Provided exceptional customer support, resolving inquiries efficiently and enhancing customer satisfaction through effective communication.
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Assisted in training new staff, fostering a collaborative environment that improved team performance and service delivery.
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Delivered exceptional customer service by resolving inquiries promptly, leading to noticeable improvements in customer satisfaction ratings.
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EDUCATION
May 2008
ASSOCIATE IN APPLIED SCIENCE
High Tech Institute, Kansas City, MO
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