Multifaceted Administrative and Customer Support Professional

Daphney Scott

** ***** ******, *******, **, ***10

843-***-**** **********@*****.***

Objective

To contribute and further develop my superior skills in operations, customer service, sales, computer hardware and software applications within an organization where advancement and compensation are based on personal performance.

EXPERIENCE Habitat for Humanity

( July 19th 2022-til now)

Answer and make inbound calls

Cashier

Adminstratitive assistance

Schedule donations pick up and delivery

Grand Forest

(November,2021-Jan 24th 2022)

. Sew on protective gear,flags and belts.

Sykes Enterprise Incorporated

(November 10, 2014-October 31st 2020)

. Answers inbound/place outbound calls within guidelines established by client and contact management

. Act as liaison between the supervisor and inbound associates as directed. Maintain campaign Knowledge Center as directed by supervisor.

. Sales DIRECTV/Wireless Home Service to potential customers.

. Provides customers with resolutions to their issues.

Aramark Correctional Service

(October 12, 2011-May 13, 2012)

•Supervisor food preparation

•Prepare and pack breakfast and lunch to be distribute to various location.(Charleston, Columbia and Florence)

•Check inventory

•Complete paperwork to accompany meals each day.

Medical Management Professionals

(February 17, 2006 - January 27, 2010)

Patient Accounts/Patient Services

•Act as liaison between patients and insurance company

•Provide customers with resolution for various complications in order to maintain continuous service.

•File claims/work bad and data mail/search for updated address using various tools such as internet, hospital system, return mail and phone calls. Perform other duties as assigned.

•Makes inbound/place outbound calls within guidelines

ClientLogic

(January 2000 - February 13, 2006)

Productive Specialist/Mentor/Sales Associate

• Answers inbound/place outbound calls within guidelines.

•Act as liaison between the supervisor and inbound associates as directed. Maintain campaign Knowledge Center as directed by supervisor.

•Assist in training and coaching in/ outbound associates on product and services and campaign changes.

•Implement additional training course for new recruits Perform other duties as assigned.

Phoenix Glove Company

(October 1980-August 1999)

*Assist inventory Control Clerk with large inbound shipments

*Assist with opening crates and packages; inspecting and counting product received, verifying amounts received and storage of products on Pallets, shelves, and racks.

* Pull gloves and performed other duties as assigned

Education

Andrews High School Andrews, SC (1976 – 1980) High School Diploma

Williamsburg Technical College, Kingstree, SC (2000)

•Certificate in (Get Ready Class)

•54 hrs. Certificate (Special Class Tech/Sale)

•Certificate in Early Childhood Education (2012)

•A member of Psi Theta Kappa (2012)

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Volunteer Experience

Sunday School Teacher ( 1979-2020)

•Prepare religious lessons

•Execute lessons

•Provide mental, spiritual and emotional support to youth

Vocational Bible School (2013-2015)

•Prepare/organize menu for kitchen staff

•Recruit teachers and staff members

•Plan curriculum for bible study lessons

•Purchase and organize inventory

References

References are available upon request.

Contact this candidate