Phlebotomy and Customer Service Specialist
Resume:
Nicole Barksdale
Charlotte, NC *****
******.*************@*****.***
Professional Summary
Outstanding interpersonal skills POS software expert Cash register familiarity Natural leader
Data entry Telecommunication skills
Willing to relocate to: Boulder, CO
Work Experience
Mobile Phlebotomist
CLS, Inc-Gastonia, NC
February 2024 to September 2024
• Conducted blood drawls with butterfly and straight needles. Also collected urinalysis, fecal analysis, and other samples that were requested by a physician.
• Followed infectdion-control and safely
procedures to carrying out daily functions.
• Documented and verified all patients
according to requisitions.
• Samples were labeled, spent, placed in a freezer, and bagged for lab pickup. Phlebotomist
CSL Plasma-Charlotte, NC
September 2022 to February 2024
• Obtained blood samples for medical testing through straight needle venipuncture.
• Followed infection-control and safety procedures to carry out daily phlebotomy functions.
• Prepared plasma collecting equipment to safely collect donors plasma and safely turned in all labeled plasma bottles and any blood samples to lab.
• Built trust and minimize patient discomfort during phlebotomy procedures while efficiently collecting plasma specimens.
• Worked collaboratively with other coworkers and the donor support department to ensure high quality of service.
DPS/weekend House Lead
ASMC-Charlotte, NC
June 2020 to June 2022
• Supervised six clients with disabilities
• Made sure all residents fed themselves with my assistance.
• Made sure they worked on their daily goals/ISPs
• Monitored and administered their medication.
• Transport clients from day programs or foe personal and household shopping. Customer Service Representative
iQor-Charlotte, NC
September 2018 to June 2020
• Answered inbound and outbound calls, greeted customers with energy and enthusiasm.
• Understood and strived to meet or exceed call center metrics while providing excellent and consistent customer service.
• Meet department productivity and quality standards. Medical Screener
Octapharma Plasma-Charlotte, NC
October 2017 to December 2018
• Performed lab tests and communicated results.
• Ensured efficacy of treatments through monitoring of treatment regimens.
• Documented patient information obtained from interviews.
• Assisted in resolving and satisfying client requests and internal operational issues.
• Created and maintained computerized record management systems to record and process data and generate reports.
Education
Trade school in Cosmetology
Paul mitchell school charlotte
March 2012 to February 2013
High school
Zebulon B Vance High School - Charlotte, NC
January 2000 to December 2001
Associate's degree
CTU Online
Skills
• Microsoft Outlook
• Scheduling (5 years)
• Customer Service Skills (10+ years)
• Upselling
• retail sales (10+ years)
• Sales
• Special Needs
• Telecommunication
• Training & Development
• Negotiation
• Microsoft Word
• Time management
• Load & Unload
• Office Management (2 years)
• Microsoft Powerpoint
• Records Management
• Customer support
• Data entry
• Driving
Certifications and Licenses
Cosmetology License
First Aid Certification
Driver's License
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