Loan Processing and Documentation Specialist

Jeana Shumate, Loan Processing and Documentation Specialist

**** ******* ******, ***** ****** Rock, United States, 501-***-****, *****.*******@*********.*** PROFILE Diligent and attentive Executive Lending Assistant and Loan Documentation Specialist with over 15 years of experience providing administrative support to the Lending Team, accompanied by a proven track record of maintaining efficient workflows.

EMPLOYMENT HISTORY

Feb 2023 — Sep 2025 Loan Processing and Documentation Specialist, Encore Bank Little Rock

• Prepared and reviewed loan documents for accuracy, completeness, and compliance with legal and regulatory requirements using Hawthorn River / Trustage.

• Collaborated with loan officers and Loan Specialists to ensure all documentation is up-to-date and meets the necessary standards, ensuring timely updates as changes occur.

• Maintained accurate records of all loan documents, ensuring timely updates as changes occur.

• Notified Loan Specialists, Portfolio Managers, and Loan Officers if there were any issues with the file that needed to be addressed and corrected.

• Reviewed attorney-prepared loans and files to ensure that everything matched and all requirements were noted and met before approval could be given.

• Reviewed flood files to ensure that the borrower had the appropriate amount of insurance required, and that all requirements were in the file before approval was given.

• Assisted the lending team with any questions they may have or if they needed us to review any documents before the file was sent for processing. Feb 2020 — Feb 2023 Escrow Assistant, First National Title Company Little Rock

• Assisted Escrow Officers in opening, maintaining, and closing escrow accounts, ensuring all documentation was accurate and complete.

• Prepared and coordinated the collection of escrow documents, including contracts, title reports, and closing statements.

• Served as a liaison between buyers, sellers, agents, and lenders, answering inquiries and providing updates throughout the escrow process.

• Ensured adherence to escrow processes, timelines, and legal regulations, maintaining confidentiality of sensitive information.

• Assisted in resolving any issues that arose during the escrow process, ensuring a smooth transaction for all parties involved.

Apr 2011 — Sep 2019 Executive Assistant, First Security Bank Little Rock

• Processed loan documentation for commercial lenders.

• Handled title requests, insurance, flood certifications, appraisals, and payoffs.

• Corresponded with various title companies regarding loan closings.

• Met and greeted customers, processed payments and deposits.

• Managed heavy phone and computer usage daily.

• Handled confidential documents daily.

• Processed weekly bills, expense reports, vacation, and leave reports. May 2007 — Apr 2011 Executive Assistant/Commercial Loan Assistant, Centennial Bank Little Rock

• Processed loan documentation for commercial lenders.

• Handled title requests, insurance, flood certifications, appraisals, and payoffs.

• Corresponded with various title companies regarding loan closings.

• Met and greeted customers, processed payments and deposits.

• Managed heavy phone and computer usage daily.

• Handled confidential documents daily.

• Processed reports, scheduled meetings/conference calls, travel arrangements, and expense reports.

• Approved weekly time, leave, and vacation requests.

• Maintained weekly/monthly loan log.

Mar 2003 — May 2007 Commercial/Private Banking Assistant, Regions Bank Little Rock

• Processed loan documentation for commercial/private banking lenders.

• Handled title requests, insurance, flood certifications, appraisals, and payoffs.

• Corresponded with various title companies regarding loan closings.

• Met and greeted customers, processed payments and deposits.

• Managed heavy phone and computer usage daily.

• Handled confidential documents daily.

• Participated in weekly conference calls regarding new products for lenders. Mar 2001 — Mar 2003 Loan Document Specialist II, Regions Little Rock

• Processed loan documentation for the Southern region (TX, OK, AR, LA, MS, AL, GA, TN).

• Maintained monthly loan log, recording any changes or corrections requested by lenders or assistants.

• Managed heavy computer usage daily.

EDUCATION

Aug 1981 — May 1987 High School Diploma, Oak Grove High School North Little Rock SKILLS 10-Key, Microsoft Outlook,

Office, Excel, PowerPoint, Word

(10+ years), Data Entry,

Scheduling, Organizational

Skills, Complex Problem

Solving, Customer and Personal

Service, Active Listening,

Service Orientation, Critical

Thinking, Time Management

(10+ years)

Attention to Detail,

Communication, Analytical

Skills

Loan Documentation,

Compliance Management

Financial Analysis, Risk

Assessment

Negotiation, Conflict Resolution

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