Restaurant Operations & Customer Service Professional
Resume:
Megan Newman
Mesquite, TX *****
**************@******.***
Work Experience
Assistant Manager
Chuck E. Cheese-Rockwall, TX
October 2025 to Present
• Assisted in the management of daily operations, ensuring smooth and efficient workflow
• Supervised and trained a team of 20 employees, providing guidance and support to maximize productivity
• Collaborated with the manager to develop strategies for achieving sales targets and improving customer satisfaction
• Conducted regular inventory checks to maintain accurate stock levels and minimize loss due to shrinkage
• Resolved customer complaints or concerns promptly, ensuring high levels of customer service at all times
• Assumed managerial responsibilities in the absence of the manager, overseeing all aspects of operations
• Analyzed sales data to identify trends and opportunities for improvement, implementing effective strategies accordingly
• Managed cash handling procedures, including opening/closing registers, preparing deposits, and reconciling discrepancies
• Monitored employee performance through regular evaluations, providing constructive feedback for professional development
• Ensured compliance with health & safety regulations by conducting regular inspections and implementing corrective actions when necessary
• Developed employee schedules based on business needs while optimizing staffing levels during peak hours
• Maintained accurate records of financial transactions including daily sales reports, invoices, receipts etc
• Utilized POS systems effectively to process orders accurately while maintaining a high level of efficiency
• Assisted in the recruitment, selection, and onboarding of new employees, ensuring a smooth transition into the team
Server
Olive Garden-Terrell, TX
August 2025 to Present
• Demonstrated expertise in providing excellent customer service to a wide variety of guests in a busy restaurant
• Ensured compliance with all food safety and sanitation regulations
• Successfully handled cash and credit card transactions, processed payments, and insured accuracy in all sales
• Developed a thorough knowledge of restaurant menu Supervisor
Cowboy Chicken-Forney, TX
September 2023 to August 2025
• Managed day-to-day operations of a staff of 10+ employees in a restaurant style setting
• Opened: Counted money, audited prior day incl. verified deposit, verified over/short, verified employees’ tips and hours; prepped all food and other items
• Closed: Prepared deposit, ran checkouts and counted drawers, assigned closing tasks to employees
• Worked with district manager about employee issues
• Monitored staff performance and provided coaching and training to ensure high-quality service
• Implemented weekly management meetings
• Delegated daily tasks
• Trained employees
• Served customers
• Prepped food
• Cooked food
Customer Service Representative
Domino's-Seagoville, TX
March 2023 to July 2023
• Prepped food
• Cooked food
• Reorganized store for better efficiency
• Took orders and checked out customers
Sandwich Artist/Cashier
Subway-Crandall, TX
August 2022 to December 2022
• Promoted to key holder with the ability to open and close the store
• Prepped food
• Cooked food
• Organized store for better efficiency
• Cleaned store
• Customer service
Education
High school diploma
Acellus Academy-Remote
August 2021 to May 2025
High school diploma or GED
Skills
• Employee relations
• Numeracy
• Hospitality management
• Team lead experience
• Sales
• Training
• Assistant manager experience
• Caregiving
• Problem-solving
• Sanitation procedures
• Organized
• POS
• Microsoft Outlook
• Food service management
• Food safety management
• Analysis skills
• Conflict management
• Profit & loss
• Cooking
• Basic math
• Staff training
• Host/hostess experience
• Fast casual experience
• Safety regulations
• POS systems
• Microsoft Word
• Management
• Communication skills
• Cash register
• Team management
• Time management
• Kitchen management
• Writing skills
• Profit and loss analysis
• Inventory management
• Food Preparation
• Restaurant experience
• Leadership
• Quick service & fast food restaurant
• Cashier Experience
• Restaurant management
• Cash Handling
• Customer service
• Verbal communication
• Hospitality
• Team development
• Data entry
• Schedule management
• Store management
• Wine knowledge
• Serving Experience
• Childcare
• Supervising experience
• Phone communication
• Customer communication
• Fine dining experience
• Phone etiquette
Languages
• English
Certifications and Licenses
Manager serve safe
October 2025 to October 2030
TABC Certification
August 2025 to August 2027
Food Handler Certification
April 2025 to April 2027
Driver's License
ServSafe Alcohol Certification
ServSafe Food Handler Certification
ServSafe
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