Administrative Coordinator and Trainer

Jennifer Wheeler

607-***-**** **** County Rd ** South, Hastings, FL 32145 *************@*****.***

Extensive administrative and customer service experience (20+ years) providing expert knowledge and quick response time to customers to assist in providing solutions to their needs. Demonstrated leadership skills and positive reinforcement in a team environment, willing to take ownership and make decisions. Proficient in MS software.

Professional Experience

Coldwell Banker, St. Augustine, FL August 2021 - Present

Agent Service Coordinator

Manage the day to day operations of two offices and over 30 agents.

●Work with the closing department to provide agent payments.

●Review agent transaction paperwork for accuracy.

●Provide training to agents on the system platforms and websites.

●Facilitate the office work schedule for customer coverage.

●Attend weekly Zoom meetings and trainings with regional counterparts.

●Send daily transaction updates to the team.

●Maintain the business Facebook page.

GST BOCES, Elmira, NY April 2019 - April 2021

Program Assistant

Responsible for supporting the Director of Special Education in addition to assisting the Principal of the Autism program.

●Provide support to the Director by organizing and creating documents for services and programs.

●Assist the Principal, teachers, staff and students with various tasks within the school setting.

●Collects, analyzes and maintains all data for the Autism program.

●Expedite and prepare reports for the Special Education department.

●Confer with supervisors on policies and operations.

●Maintain a positive office environment for staff and students.

Travelers Insurance, Elmira, NY 2001-2018

Technical Specialist, 2014-2018

Worked with managers on current procedures, incorporating updates into the training material, and then presenting to the team. Served as an active participant in meetings and answered individual questions.

●Managed the training of new team members and offshore partners through presentations and virtual platforms.

●Performed and monitored the quality assurance of new team members.

●Worked directly with programmers to develop new system platforms.

●Exceeded company productivity and quality requirements of 96% and 97% with an average of 99%

●Streamlined processes to improve operational efficiency and customer experience.

●Created a positive work environment for the team and encouraged consistent teamwork with virtual counterparts.

Customer Service Representative, 2001-2014

Renewal worklist manager for a large metropolitan region. Endorsement processor countrywide.

●Handled/distributed a large volume of renewals monthly as the mist manager.

●Expanded skills to include the handling of endorsement processing.

●Assisted in the training of new team members.

●Exceeded company productivity and quality requirements of 94% and 96% with an average of 98%

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