Experienced Crew Admin and Logistics Coordinator with 24/7 Emergency

JOEL STEVE PEREIRA

Address: House no. ***, Fr Peter Pereira Rd, Kurla W, Mumbai.

DOB: 06th February 1995

Mob: 959-***-**** / 996-***-****

Email: **************@*****.***

CAREER OBJECTIVE

To give my best, excel and succeed in all tasks assigned through commitment, patience and perseverance. Creating a superior customer experience through the cultivation of positive feedback and appreciation. QUALIFICATION

• Bachelor in Commerce graduate from K.J Somaiya Autonomous College.

• Certified in IATA consultant level from IITC

• Diploma in International Airlines and Travel Management

• Completed STCW course with Indian CDC / SID in hand WORK EXPERIENCE

EMIRATES

Customer Sales and service agent - Joined May 2025 - Till date Assisting passengers through inbound calls over ticketing queries regarding itinerary changes, cancellations, refunds

Adding special requirements as per passenger preferences CARNIVAL SUPPORT SERVICES INDIA PVT LTD

Logistic coordinator – Joined September 2021 – Till March 2025

• Worked at CSSI as 24/7 Logistic coordinator (Emergency support Team) assisting P&O UK and Cunard ships handling crew logistics.

• Responsible for arranging and assisting crew and officials with overall logistics that includes online hotel stays, Transfers, Flights arrangements, transshipping.

• Liaising with Port agents by sending daily reports for crew arrangements to be made. Liaising with Rotations and various other Teams for crew planning over emails and calls. Providing constant support to our Crew Managers onboard over MS teams/calls whenever in need for urgent assistance.

• Sole decision-making while handling the shift alone abiding within the policies and best interests of our organization.

FIRST SOURCE

• Worked with First Source in NOW, a blended process of emails and chat. NOW, an online streaming digital service and networking platform in UK. Joined from 14 Sept 2020 till 26

th

Aug 2021.

• Guiding customers on TV passes/offers and providing with cancellations and refunds. TELEPERFORMANCE

• Worked with Teleperformance affiliated with Easy Jet for ticketing and reservation purposes. Joined from 09 Mar, later was shifted to Door dash due lockdown and was given WFH. Worked till 05 Aug as chat process ramped down.

• Assisted with delivery details and processed cancellations of deliveries and helped with payment processing.

JET AIRWAYS INDIA PVT LTD

• Worked with Jet Airways in Reservations and ticketing department, front desk at Mumbai International airport completing 2yrs 10mnths since joining the organization in June 2016 till April 2019.

• Assisting guests of different nationalities making sure to provide best customer service • Responsible for ticket issuance, reissuance, involuntary changes, refunds/cancellations and rebooking interline airline agreements, handling irate guests for rebooking as last minute flight cancellations.

• Assisting at times with guest checkins, promoting upgrades from Economy to Business class.

• Later the company turned defunct due liabilities leading to liquidation. AWARDS AND RECOGNITION

• Received a recognition award for the “Rewards and Recognition” as a promising employee of the department while working at Metropolis Healthcare.

• Recognition for hard work and dedication by the airport station manager during disruptions while working at Jet airways

• Received appreciation from Head of Rotations and Resource planning while at CSSI for assisting as maritime rank officer missing his port of joining due flight delays and solely assisted him further to join on the next port by arranging flights and stays.

• Received numerous positive feedback from crew for assisting them while facing issues at the airports due to incomplete documents, missed flights, Hotel pick up transfers, etc.

HOBBIES AND INTERESTS

• Interests in playing Football, chess and carom.

• Travelling and interacting with people of different nationalities as also been to Israel, Egypt and Dubai.

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