Administrative Support & Case Management Specialist

JENNIFER ZAMORANO

TAMPA, FL, US **********@*****.*** 956-***-****

SUMMARY

Dedicated and compassionate Marine Corps veteran with a proven ability to advocate for vulnerable individuals through thorough investigations and coordinated interventions. Adept at building trust with clients while ensuring legal compliance and ethical standards. Currently advancing expertise through a Master's in School Counseling and Clinical Mental Health Counseling, bringing a passion for empowering diverse communities and addressing complex social challenges with resilience and adaptability. EXPERIENCE

Case Manager- Community Family Preservation

Lutheran Services Florida August 2025 - December 2025, Largo FL

• Provided intensive in-home case management services to families involved with or at risk of child welfare involvement

• Conducted regular home visits to assess child safety, family functioning, and home conditions

• Developed and monitored individualized service plans focused on safety, stability, and family preservation

• Collaborated with families to improve parenting skills and reduce risk factors

• Coordinated referrals and services with community providers and multidisciplinary teams

• Provided crisis intervention, ongoing support, and advocacy for children and families

• Maintained accurate and timely documentation in FSFN, including case notes and assessments

• Ensured compliance with agency policies, state guidelines, and program requirements ADULT PROTECTIVE INVESTIGATOR

Department of Children & Families Jun 2024 - August 2025, Tampa Conducted thorough investigations of abuse, neglect, and exploitation reports involving vulnerable adults, ensuring compliance with 15 U.S.C.

•

• § 1681s-2(a)(1)(A) and state regulations.

• Successfully handled an average caseload of 20, ensuring timely resolution of abuse, neglect, and exploitation cases Assessed clients' physical, emotional, and financial well-being, coordinating necessary interventions to safeguard their health and rights.

•

• Collaborated with law enforcement, healthcare providers, and social service agencies to develop comprehensive safety plans.

• Prepared detailed case documentation, reports, and court testimony to support legal proceedings and ensure accurate records.

• Managed high-volume caseloads, prioritizing urgent needs and adhering to strict deadlines under high-pressure conditions.

• Provided advocacy and support to clients, promoting dignity and independence while facilitating access to essential resources. Ensured compliance with federal and state laws governing adult protective services and maintained strict confidentiality of sensitive information.

•

DISPATCHER

USMC Jan 2020 - Sep 2020, San Diego, CA

• Proficient in coordinating and dispatching transportation services to ensure timely and efficient delivery of goods.

• Proven ability to troubleshoot and resolve logistical challenges, ensuring smooth operations and on-time deliveries. Experienced in using logistics and transportation management software to track shipments, monitor vehicle locations, andstreamline dispatch processes.

•

Adept at providing excellent customer service by addressing inquiries, tracking shipments, and maintaining positive relationships with clients.

•

Familiarity with transportation regulations, ensuring adherence to legal requirements and maintaining compliance in all dispatch activities.

•

Demonstrated flexibility in adapting to changing logistical demands, unforeseen challenges, and ensuring continuous improvement in dispatch operations.

•

MOTOR TRANSPORT OPERATOR

U.S. Marine Corps Jan 2016 - Sep 2020, Oceanside, CA Demonstrated expertise in operating military vehicles, executing precise and tactical driving maneuvers to ensure the safety and security of transported troops.

•

Extensive experience in planning and executing troop movement operations, including loading and unloading personnel, equipment, and supplies efficiently.

•

Knowledgeable in performing routine vehicle maintenance checks and minor repairs, ensuring the operational readiness ofmilitary vehicles at all times.

•

Implemented and followed strict security protocols to safeguard military personnel during transportation, contributing to the overall success of missions.

•

Coordinated logistical aspects of troop transportation missions, including route planning, convoy organization, and communication with support units.

•

Demonstrated unwavering commitment to the success of military missions, contributing to the overall effectiveness andreadiness of the armed forces.

•

Thrived in dynamic and high-pressure situations, showcasing adaptability and resilience in response to evolving mission requirements and unforeseen challenges.

•

MILITARY CLERK AND ADMINISTRATOR

USMC Jan 2018 - Dec 2019, Oceanside, CA

Proficient in a wide range of administrative tasks, including document preparation, record keeping, and data entry, ensuring accurate and organized military records.

•

Skilled in managing personnel records, processing personnel actions, and providing administrative support to military units,contributing to efficient human resources operations.

•

Ensured strict adherence to military regulations and policies, maintaining compliance in administrative processes andcontributing to the overall readiness of military units.

•

Provided critical support in supply and logistics operations, managing inventory, processing requisitions, and maintaining accountability for military assets and equipment.

•

Utilized military and office software applications for efficient document creation, record maintenance, and communication, contributing to streamlined administrative processes.

•

Proven ability to troubleshoot and resolve administrative challenges, demonstrating resourcefulness and adaptability inaddressing issues that arise in daily operations.

•

EDUCATION

MASTER'S IN SCHOOL COUNSELING AND CLINICAL MENTAL HEALTHCOUNSELING Walden University • Minneapolis, MN • Aug 2023 - Present

• Currently completing.

BACHELOR OF ARTS IN PSYCHOLOGY

American Military University • Dec 2023

• Magna Cum Laude.

ASSOCIATE'S DEGREE IN ADMINISTRATION OF JUSTICE

Palomar College • Jan 2020

SKILLS

Case Management, Client Advocacy, Crisis Intervention, Conflict Resolution, Trauma-Informed Care, Community Outreach Time Management, Legal and Ethical Compliance, Resource Coordination, Communication & Interpersonal Skills Leadership, Training, Mentoring, Public speaking, Social perceptiveness, Customer service Computer operations, Communication, Time management, Computer literacy, Organizational skills, Data entry, Military operations, Logistics, Administration, Dispatch

English, Spanish

Contact this candidate