Client service representative

REBECCA SOTO

Donna, Texas ***** 956-***-**** *******-********@*******.***

Professional Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Skills

Medical terminology knowledge

Professional telephone demeanor

Good Customer Skills

Bilingual

Computer literate

Team player

Empathy

Work History

Client Service Representative 05/2023 to 08/2023

MMC – Edinburg

Helped large volume of customers every day with positive attitude and focus on customer satisfaction. Coordinated with operations staff to resolve service problems and boost client satisfaction. Maintained accurate record-keeping with proactive attention to client information updates. Escalate calls

Home Care Provider 11/2019 to 07/2020

Los Reyes Home Health – Edinburg

Assisted patients with personal requirements for housekeeping and grooming assistance. Established nutritious meal plans and prepared daily offerings to meet patient dietary needs. Kept close eye on behavior and emotional responses of clients to address concerns and protect each person from harm.

Cooked tasty, nourishing meals for patients to promote better nutrition. Assisted disabled clients to support independence and well-being. Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.

Monitored progress and documented patient health status changes to keep care team updated. Provided mobility assistance such as walking and regular exercising. Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor. Certified Nurse Assistant 06/2017 to 04/2019

Knapp Medical Center – Weslaco

Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment. Responded to patient requests for supplies and personal comfort items such as extra blankets. Helped patients with self-feeding and assisted feeding, based on individual needs. Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls. Monitored patient specimen samples and test results to effectively alert supervisors of potentially unhealthy changes. Maintained patient stability by checking vital signs and weight and recording intake and outtake information. Transported patients between rooms and appointments or testing locations. Certified Nurse Assistant 04/2013 to 10/2016

Mission Regional Hospital – Mission

Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.

Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment. Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing. Checked patient vitals such as temperature, blood pressure, and blood sugar levels. Assisted with feeding and monitored intake to help patients achieve nutritional objectives. Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms. Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction. Transported patients between rooms and appointments or testing locations. Maintained patient stability by checking vital signs and weight and recording intake and outtake information. Monitored patient specimen samples and test results to effectively alert supervisors of potentially unhealthy changes. Responded to patient requests for supplies and personal comfort items such as extra blankets. Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.

Helped patients with self-feeding and assisted feeding, based on individual needs. Helped patients complete range of motion exercises to prevent loss of function during care. Certified Nurse Assistant 12/2005 to 04/2013

Doctor Hospital sat Renaissance Rehabilitation – Edinburg Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms. Checked patient vitals such as temperature, blood pressure, and blood sugar levels. Assisted with feeding and monitored intake to help patients achieve nutritional objectives. Supported ambulation and physical therapy needs by conducting planned exercise routines. Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment. Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.

Educated patients and family members on best home care practices for healing and recovery. Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.

Responded to patient requests for supplies and personal comfort items such as extra blankets. Helped patients complete range of motion exercises to prevent loss of function during care. Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls. Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.

Helped patients with self-feeding and assisted feeding, based on individual needs. Monitored patient specimen samples and test results to effectively alert supervisors of potentially unhealthy changes. Documented patient information and care activities in electronic health record. Education

Diploma : Basics 05/1993

PSJA North High School - Pharr

Languages

Spanish:

Native Language

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