Dental Assistant with Front Office Expertise
Resume:
Cindy Blair
+1-607-***-**** **********@*****.*** Johnson City, USA 13790
SUMMARY
Multi-talented dental assistant with several years of expertise assisting with all areas of dental treatment. Committed to supporting administrative duties such as charting, records management and appointment setting while supporting dentists. Talented at closely monitoring patients during procedures to quickly address issues with pain or discomfort. SKILLS
• Patient scheduling
• Electronic health records
• Dental assisting
• X-ray technology
• Patient education
• Customer relationship management
• Confidentiality compliance
• Insurance processing
• Office collaboration
• Attention to detail
• Effective communication
• Patient comfort management
• Time management
• Preventive care
• Patient care excellence
• Insurance billing
• Detail-oriented work
• Appointment scheduling
• Implant placement assistance
• Digital radiography
• Adaptable to change
• HIPAA regulations
• Professionalism and etiquette
• Dentrix proficiency
• Patient services
• Dental radiography
• HIPAA compliance
EXPERIENCE
Certified and Licensed Dental Assistant/ Front Office, Triple Cities Family Dental, June 2021-Current Binghamton, NY
• Managed patient scheduling, ensuring efficient and organized flow of appointments
• Maintained accurate patient records, including medical history and treatment plans
• Answered phone calls and addressed patient inquiries with excellent customer service skills Collaborated with dental team members to ensure smooth operations within the office environment
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• Assisted dentist during dental procedures, ensuring patient comfort and safety Scheduled appointments and maintained organized patient records using electronic health record systems
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Collaborated with the front desk staff to ensure smooth patient flow and efficient appointment scheduling
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• Implemented proactive measures such as sending personalized follow-up emails or making courtesy calls to ensure customer satisfaction after resolution of their concerns Managed patient records using electronic health record software for accuracy and confidentiality.
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• Educated patients on oral hygiene practices and post-treatment care instructions.
• Scheduled appointments, coordinating with patients and staff for optimal office flow.
• Supported new team members through training on office protocols and procedures. Communicated effectively with patients to address concerns and provide reassurance during visits.
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• Processed invoices for payment according to company policies and procedures. Ensured compliance with HIPAA regulations while handling confidential information within the office setting.
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Provided chair-side assistance to dentists during dental procedures, including patient preparation and instrument sterilization.
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• Managed patient charts electronically via electronic health records system. Answered telephone inquiries from patients regarding appointments or billing issues courteously and professionally.
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Confirmed appointment times with patients prior to their visit; prepared treatment rooms accordingly.
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Participated in continuing education courses related to dental assisting technology updates or changes in regulations.
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Displayed knowledge in use of digital x-ray systems along with other equipment used in general dentistry practices.
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• Maintained accurate records of patients' dental histories, treatments, and payments.
• Prepared bills and completed insurance forms using system software.
• Briefed patients on dental procedures and payment plans to help make informed decisions.
• Exposed diagnostic dental x-rays to analyze teeth condition. Certified and Licensed Dental Assistant, Columbia Dental, July 2012-May 2021 Johnson City, NY
• Assisted dentist during dental procedures, ensuring patient comfort and safety Scheduled appointments and maintained organized patient records using electronic health record systems
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Collaborated with the front desk staff to ensure smooth patient flow and efficient appointment scheduling
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Participated in continuing education courses to stay updated on the latest advancements in dental technology and techniques
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• Maintained accurate patient records using electronic health record systems.
• Supported dentists with chairside assistance during examinations and treatments.
• Collaborated with team members to ensure efficient office operations and patient care. Ensured compliance with HIPAA regulations while handling confidential information within the office setting.
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Displayed knowledge in use of digital x-ray systems along with other equipment used in general dentistry practices.
•
• Greeted patients in a friendly manner; scheduled appointments; verified insurance coverage. Answered telephone inquiries from patients regarding appointments or billing issues courteously and professionally.
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• Managed patient charts electronically via electronic health records system.
• Maintained accurate records of patients' dental histories, treatments, and payments. Confirmed appointment times with patients prior to their visit; prepared treatment rooms accordingly.
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• Performed radiographic imaging processes such as X-rays and intraoral photography. Provided chair-side assistance to dentists during dental procedures, including patient preparation and instrument sterilization.
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• Documented patient records with procedures performed and added notes taken to charts. Entered patient data into dental records system and observed confidentiality rules to maintain patient privacy.
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Took patient blood pressure, pulse and temperature and accurately recorded results in patient charts.
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• Prepared patients by explaining scheduled treatments and potential side effects. Certified and Licensed Dental Assistant, United Dental Services, April 2010-July 2012 Johnson City, NY
• Assisted dentist during dental procedures, ensuring patient comfort and safety Prepared treatment rooms for patient visits, sterilizing instruments and setting up necessary equipment
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• Took and developed dental x-rays, ensuring high-quality images for accurate diagnosis Managed inventory of dental supplies, ordering new materials when needed to maintain adequate stock levels
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Scheduled appointments and maintained organized patient records using electronic health record systems
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Performed preliminary orthodontic procedures like taking intraoral and extraoral photographs for treatment planning
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Call Center Customer Service Representative, Synergy, September 2009-March 2012 Johnson
• Handled a high volume of inbound customer calls. Identified opportunities for process improvement within the call center operations to enhance efficiency and productivity
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Managed irate or upset customers with empathy and professionalism to de-escalate situations effectively
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Implemented proactive measures such as follow-up calls or emails to ensure customer satisfaction after issue resolution
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• Managed high-volume inbound calls to address customer inquiries and concerns.
• Assisted customers with order placement and tracking through online systems.
• Maintained knowledge of current promotions and updates for accurate communication.
• Handled escalated calls with professionalism to ensure customer retention efforts. Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
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• Resolved customer issues in a timely manner.
• Updated existing customer information as needed in company databases.
• Answered incoming customer calls regarding product inquiries, orders, and complaints.
• Utilized problem-solving techniques when resolving challenging customer issues.
• Maintained strong call control and quickly worked through scripts to address problems. Took special orders in person and over telephone, generating additional revenue every month.
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Used available resources to provide efficient and accurate solutions for customer service requests.
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• Processed orders, forms, applications, and requests accurately and efficiently. Certified and Licensed Dental Assistant, Progressive Dental, March 1998-May 2008 Binghamton, NY
Scheduled appointments and maintained organized patient records using electronic health record systems
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Collaborated with the front desk staff to ensure smooth patient flow and efficient appointment scheduling
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• Maintained confidentiality of patient information according to HIPAA regulations Managed patient appointments, confirming reminders and following up on missed appointments
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• Collaborated with insurance companies to process claims efficiently.
• Scheduled appointments and coordinated patient flow in a busy dental office.
• Maintained accurate patient records using electronic health record systems.
• Collaborated with team members to ensure efficient office operations and patient care.
• Trained new dental assistants on protocols and best practices for patient interaction. Displayed knowledge in use of digital x-ray systems along with other equipment used in general dentistry practices.
•
• Processed invoices for payment according to company policies and procedures.
• Assisted in patient preparation and comfort during dental procedures.
• Educated patients on oral hygiene practices and post-treatment care instructions. Ensured compliance with HIPAA regulations while handling confidential information within the office setting.
•
• Greeted patients in a friendly manner; scheduled appointments; verified insurance coverage. Answered telephone inquiries from patients regarding appointments or billing issues courteously and professionally.
•
• Managed patient charts electronically via electronic health records system. Confirmed appointment times with patients prior to their visit; prepared treatment rooms accordingly.
•
• Prepared bills and completed insurance forms using system software.
• Briefed patients on dental procedures and payment plans to help make informed decisions.
• Kept track of treatment information in patient records.
• Updated patient records with new data and treatment information.
• Documented patient records during procedures and added notes taken to treatment chart. EDUCATION AND TRAINING
Dental Assistant
Associate's Degree, University of Buffalo, Buffalo NY January 2001 - May 2001 Dental Assistant National Board Licensed and Certified Dental Assistant High School Diploma
Vestal Senior High School, Vestal NY June 1987
CERTIFICATIONS
• CPR Certification, 10/01/25, 10/01/27
• Radiology Certification, 11/01/01, 11/01/25
• Certified Dental Assistant, 11/01/01, 11/01/25
• Radiation Health & Safety Certification, 10/01/01, 11/01/25
Contact this candidate