Executive Front Office & Patient Services Lead
Resume:
Teresa J. Warren
Houston, Texas 77090
**************@*****.***
Objective
I am a highly self-motivated team player seeking employment to expand my strong customer service and team effort skills in an office setting. I am ready to use my 20 years experience in an administrative office position in the medical industry.
Summary: Medical receptionist – patient care coordinator with 20 years’ experience who answers high a volume of incoming calls while handling in-person inquiries from patients and doctors. Flexible and hardworking to promote professional and compassionate patient and excellent customer
service.
Professional Experience
American Imaging January 2024-April-2024
Job Title-Patient Service Representative
Chek patients in at the front desk
Schedule outpatient testing
Scan insurance cards and update data in computer system
Answer phone
Collect copayments and coinsurance
Houston Behavior Healthcare Hospital-Houston Texas-March 2021 – August 2022
Job Title- Outpatient Coordinator-
Check in patients (adolescents and adults)
Consulting with therapist concerning patients and family psychological problems
Admit new patients
Update insurance and demographic information
Assist with breaks between counseling sessions
Attention to detail when updating information
Call absent patient
Answer incoming calls
Update schedules
Check with therapist concerning absent patients
Memorial Katy Cardiology -Houston Texas -October 09, 2017-December 2020
Job Title- Patient Care Coordinator-
Answer multiple phone lines for 8 cardiologists
Assist physicians with urgent appointments and testing
Complete patient registration for new patients
Update establish patient registration for follow
Manage schedules for new and established patients
Schedule out-patient diagnostic testing and fax orders and demographics
Obtain demographic, insurance information for new patients
Schedule cardiac testing such as Nuclear stress, treadmills and follow up appointments
Collect co-payments, co-insurance and old balances
Greet patients and check in patients
Discuss payment and insurance coverage with patients
Confirm patient appointments and reschedule appointments
Perform clerical duties, scanning patient registration information, faxing, copying
Problem solving skills
Confirm next day appointments and diagnostic testing -mri/ct scans/echocardiograms/stress test.
Balance payments at end of day
Charles Evans MD- Lufkin Texas- February 7, 2007 to June 30, 2017
Job Title-Front Office Lead
Check patients in and out
Oversee patient problems and concerns at the front desk
Answer phones and distribute calls to appropriate staff
Collect copayments
Scheduled office meetings and lunches with doctors and staff
Schedule and reschedule patients
Update patient demographic and insurance information
Patient registration for new and establish patients
Clerical office skills: faxing, scanning, copying
Medical records coordinator-set up guidelines and fees for records
Ordered office supplies and distribute in the office
Open and distribute mail
Prepare daily balance sheet
Make daily bank deposits
Ability to work in patients for urgent care needs
Computers skills: Eclinical works, windows, Microsoft word, skype Microsoft outlook
Education:
Diboll High School-graduated-
Houston Baptist University: Currently enrolled a Bachelor of Psychology Degree
Liberty University – Addiction and recovery transferred
Angelina College- 2013 Certificate: Child and Family Development
Community Service
Volunteer services: Angelina County jail-9 yrs
Angelina County Drug Court – Mentor
Dream Center -Mentor women struggling with addiction
Love for Jail Ministries- Founder and Director
References: Tracy Evans -Dr. Charles Evans 936-***-**** or 936-***-****
Angela Mckelvey- 936-***-****
Ana Morales – 832-***-****
Former Angelina County Jail Warden-409-***-****
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