Senior Security Operations Leader and Account Manager

Ballou Senior High School ****

Cpr/Aed – Adult, Child, Pediatric

Hipaa For Healthcare Security

Cpr/Aed Certified (Adult, Child, Pediatric)

Hipaa

Business Ethics

Admiral Security Services Aug 2018 - Present

Allied Universal Nov 2011 - Aug 2018

Navy Federal Credit Union May 2008 - Nov 2011

Candidate for Advertising / Promotions Manager Client Relationship Management Security Operations Optimization **************.**@*****.*** • Washington, District of Columbia SUMMARY

Strategic Security Operations Leader with 12+ years in leadership and client relationship management. Expertise in security operations optimization, staff training, and compliance enforcement. Proven track record in managing multi-site teams and enhancing operational efficiency. Known for rational decision-making and composed execution, fostering secure and efficient environments. Predictable and consistent approach ensures reliable outcomes, aligning with dynamic and fast-paced roles. SKILLS

Multi-Site Security Management Access Control Systems Staff Training and Development Incident Management Compliance Enforcement Emergency Response Procedures Security Policy Enforcement CCTV Monitoring Alarm Response Protocols Safety Procedures Training Security System Integration Client Relationship Management Security Staff Supervision Emergency Coordination Physical Security Operations EDUCATION

Workplace Violence Prevention

Business Ethics & Conduct

Fire Protection & Life Safety

Suspicious Activity Reporting

High School Diploma

LICENSES & CERTIFICATES

EXPERIENCE

Senior Account Manager / Special Police Officer Security Operations and Project Management Oversee security operations for Admiral Security Services, a company specializing in comprehensive security solutions, managing multi-site teams and ensuring compliance with safety protocols.

Lead security operations across multiple client sites, managing scheduling and performance for 30+ officers. Implement new contract requirements and integrated security systems in collaboration with senior leadership. Conduct hiring and onboarding processes, enhancing team capabilities and retention. Facilitate training sessions on emergency response and safety procedures, improving incident management. Manage uniform inventory and incident reporting, ensuring operational efficiency. Collaborate with HR on staffing forecasts and talent retention strategies, maintaining a stable workforce. Supervise tenant move-ins and move-outs, coordinating with property management for seamless transitions. Assistant Account Manager / Special Police Officer Security Operations and Leadership Managed security operations for Allied Universal, a leading provider of security services, overseeing officer performance and ensuring compliance with safety standards.

Managed 25+ security officers across multiple shifts, ensuring effective coverage and performance. Oversaw daily operations including scheduling and CCTV monitoring, enhancing security measures. Implemented alarm response protocols, maintaining communication with local authorities during emergencies. Participated in onboarding and staff evaluations, contributing to team development and compliance. Call Center Account Specialist Customer Service and Communication Provided customer service at Navy Federal Credit Union, handling account management and financial services inquiries in a high-volume call center. Handled high-volume inbound calls related to account management and financial services. Facilitated ACH transfers and resolved disputes, ensuring compliance with banking regulations. Delivered exceptional customer service in a fast-paced financial call center environment. Admiral Security Services Jun 2002 - May 2009

Scientifically validated by myTrudy

Site Supervisor Security Operations and Compliance Supervised security operations at Admiral Security Services, ensuring the safety of premises and compliance with security protocols. Patrolled premises to ensure safety and security of staff, tenants, and visitors. Monitored surveillance systems and building alarms, coordinating emergency responses. Enforced company policies and security procedures, maintaining a safe environment. PERSONALITY STRENGTHS

Conventional

Adheres to established processes and methods

Planful

Structured, meticulous, and achievement-oriented

Engaged

Excels in teams and one-on-one interactions

Accommodating

Diplomatic and accepting of others’ needs

Composed

Remains calm under pressure

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