Remote Administrative & Customer Support Specialist

Oliva VelasqueД

Tomball TX 832-***-**** ****************@*****.***

Administrative professional with 10+ years of experience supporting customers, employees, and internal teams across call center, HR, pension processing, and operations environments. Highly effective in managing high call volumes, maintaining accurate digital records, and communicating clearly with customers and stakeholders in virtual settings. Proven ability to work independently, meet deadlines, and handle sensitive information with discretion. Fluent in Spanish. Remote Customer Service & Virtual

Support

• High-Volume Call Handling (Inbound &

Outbound)

•

Dispatching, Scheduling & Calendar

Management

• Documentation & Digital Records

Management

•

• HR & Employee Onboarding Support • Benefits, Payroll & Pension Processing Microsoft Office Suite (Word, Excel,

PowerPoint)

• • CRM & Call Center Systems

• Time Management & Independent Work • Problem Solving & Multitasking

• Data entry • Call center experience

• Payment processing

Customer Service Representative, 02/2024 - 01/2026 Mr. Chill Heating & Air – Tomball, TX, USA

Handle high-volume inbound calls, including emergency service requests, while maintaining professionalism and accuracy.

•

• Dispatch HVAC technicians and coordinate same-day and scheduled service calls. Document all customer interactions, work orders, and service updates in company systems.

•

• Verify equipment availability, contact customers, and schedule installations. Summary

Highlights

Experience

• Prepare daily installation packets for technicians to ensure efficient job execution. Pension Processor, 08/2022 - 04/2023

AON

Managed participant calls regarding pension benefits, eligibility, and documentation requirements.

•

Reviewed and processed pension paperwork for multiple clients daily, ensuring compliance and accuracy.

•

• Maintained organized electronic records and met strict processing timelines. Collaborated with specialists and management to resolve participant questions and escalations.

•

Customer Service Representative, 02/2022 - 08/2022 Enhanced Revenue Solutions

Handled 30+ calls daily while delivering accurate information and high-quality service.

•

• Verified any insurance information.

Assisted patients with reviewing account balances, resolving billing concerns, and processing payments.

•

• Accepted credit card payments and issued payment confirmations via email.

• Managed callbacks and escalated complex account issues to appropriate teams. Maintained customer records in company CRM tool, document customer interactions and transactions.

•

Maintained verbal and written communication with managers across multiple locations.

•

Sales Assistant, 01/2018 - 12/2020

Magnolia Gardens Nursery

Provided customer service support by greeting customers and assisting with plant and landscaping selections.

•

Submitted Orders & posted Payments for all Customers before sending out deliveries.

•

• Entered, tracked, and followed up on customer orders and delivery timelines. Conducted weekly inventory counts and maintained inventory reconciliation spreadsheets.

•

• Coordinated packing, shipping, and customer notifications for plant deliveries.

• Trained new employees on operational procedures and safety standards. Supported administrative tasks including invoicing, procurement, and vendor coordination.

•

HR Assistant, 03/2005 - 12/2017

AccuFleet

Supported recruitment activities including application processing, interviews, background checks, and drug screenings.

•

• Scheduled daily in-person interviews.

Maintained confidential employee files in compliance with legal and company requirements.

•

• Updated all Staffing reports on weekly meetings.

• Assisted with onboarding, orientation, and employee training sessions. Responded to internal and external HR inquiries regarding benefits, policies, and procedures.

•

• Reviewed employee timecards and managed PTO request processing.

• Supported safety procedures and compliance initiatives across the organization.

• Responsible for employee workers comp claims.

High School Diploma

Eisenhower High School - South Houston, TX

Education

Contact this candidate