Movement and Operations Supervisor Resume
Resume:
Louvina Smith
Movement Supervisor
Hixson, TN ***43
**************@*****.***
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Customer Service Representative
Lucky Fortune-Chattanooga, TN
September 2024 to Present
• Maintained a balanced cash drawer at all times, reconciling discrepancies promptly
• Processed customer transactions accurately and efficiently, handling cash, credit cards, and electronic payments
• Provided exceptional customer service by greeting customers with a friendly demeanor and addressing their inquiries or concerns
• Handled exchanges or refunds according to company policies while providing excellent service to dissatisfied customers
• Collaborated with cross-functional teams to resolve complex customer problems
• Provided exceptional customer service by promptly addressing and resolving customer issues and concerns
• Managed a high volume of incoming customer inquiries via phone, email, and chat Referee
TSSAA-Chattanooga, TN
October 2019 to February 2023
Officiate basketball games
• Officiated XX number of games at various levels, including high school, college, and professional
• Effectively communicated with coaches, players, and other officials to resolve conflicts and address concerns
• Enforced rules and regulations impartially to ensure fair play and maintain the integrity of the game
• Demonstrated strong knowledge of game strategies, rules interpretations, and officiating mechanics Movement Control Supervisor
U.S. Army-Chattanooga, TN
March 2008 to July 2018
Customer service.Citrix software, Bill of Lading, inbound and outbound cargo, equipment, pax (personnel)) daily reports, negotiate transportation costs, Transportation Systems, hazmat, administration work, accountability of personnel, weapons, and in charge of training, risk assessment, filed and organized personnel records, email and commander’s policy letter along with promotions order, public speaking, Microsoft word, excel, PowerPoint, Visual Basics, C++, Cobal programming. Leadership skills and dispatching vehicles. Unit Prevention Leader and Sexual Harassment Prevention and Training Leader.Collect urine samples of soldiers sent to lab for results. Administration S1
• Developed transportation plans and strategies to optimize the movement of goods and people within a specified area
• Utilized Geographic Information Systems (GIS) software to map out existing infrastructure and identify areas for improvement or expansion
• Evaluated proposed transportation projects for feasibility, cost-effectiveness, environmental impact, and compliance with regulations
• Created comprehensive reports detailing findings from transportation studies and presenting recommendations for improvements
• Analyzed data from Intelligent Transportation Systems (ITS) devices such as traffic cameras or sensors to monitor real-time traffic conditions
• Coordinated with emergency management teams during natural disasters or major events to develop evacuation plans and ensure the efficient movement of people
• Developed transportation demand management strategies to reduce single-occupancy vehicle trips and promote alternative modes of transport
• Conducted cost-benefit analyses for proposed transportation projects, considering factors such as travel time savings, environmental impact, and economic benefits
• Provided technical expertise on transportation planning matters during public meetings or presentations
• Ensured compliance with local regulations, zoning ordinances, environmental laws, and other relevant policies when developing transportation plans
• Achieved cost savings of $XX million annually through effective management of capital improvement projects within budget constraints
• Coordinated travel arrangements including flights, accommodations, and transportation for team members attending conferences and events
Customer Service Representative
Education
Health Administration (Bachelor's degree)
University of Phoenix-Online Campus-Remote
October 2018 to December 2025
Medical Assisting (diploma)
Electronic Computer Programming College-Chattanooga, TN June 2004 to May 2006
Some college
Upper Iowa University
Skills
• Transportation management
• Unit Prevention Leader
• Transportation Planning
• Working with people with disabilities
• Working with high schoolers
• Specimen collection / processing
• Truckload (TL) logistics
• Inventory optimization
• Team management
• Ceridian
• Outdoor work
• Data quality management
• Accounting
• Guest Service
• Calendar management
• Manager experience
• English
• Working with people with developmental disabilities
• Microsoft Word
• Computer operation
• Active Directory
• Citrix
• Patient interaction
• Root cause analysis
• Public Speaking
• Customer service
• First aid
• Operations management
• Operational management
• Office experience
• Management
• Patient monitoring
• Quality management
• Human resources
• Basic math
• Consignment inventory procurement
• Distribution planning
• DOT (Department of Transportation) regulations
• Help desk
• Laboratory experience
• Cleaning
• Microsoft Windows Server
• Warehouse supervisor experience
• Home care
• Medical terminology
• Leave management
• Home health
• Microsoft Outlook
• Driving
• Senior care
• Microsoft Office
• Attention to detail
• GPS
• Microsoft SharePoint
• Data analysis skills - Data analysis experience (6-10 years)
• Continuous improvement
• Manual handling
• Office management
• Transportation management systems
• Courier
• Administrative tasks
• Data entry
• Customer support
• Communication skills
• Warehouse management
• Supervising experience
• CCTV
• Vital signs
• Nutrition
• Crisis management
• Assisted living
• Phone etiquette
• CSS
• Delivery driver experience
• Filing
• Patient observation
• Warehouse operation cycles - Shortest warehouse operation cycle time achieved (24-48 hours)
• Supply chain inventory management
• Medical records
• Analysis skills
• Care plans
• Computer literacy
• Guest relations
• Administrative experience
• SharePoint
• Electronic health records (EHR) management
• Caregiving
• Conflict management
• Medication administration
• Supply chain management
• Time management
• Customer inquiry handling
• Task prioritization
• Patient care
• Crisis intervention
• Quality assurance
• Microsoft Windows
• Computer skills
• Employee orientation
• Freight
• Quality control
• Organizational skills
• Microsoft PowerPoint
• Phone communication
• Microsoft Excel
• Teamwork
Military Service
Branch: United States Army
Rank: E6
Certifications and Licenses
Secret Clearance
Driver's License
April 2002 to June 2032
F endorsement license to transport 12 or less passengers. Shuttle Van experience. UPL (DRUG AND ALCOHOL ADMINSTER)
May 2013 to May 2015
Collected urine samples for drugs and alcohol and print labels and delivered and mailed in urine samples. Certified Notary Public
Certified in Transportation and Logistics (CTL)
Class D
Loss Prevention Qualified
F Endorsement
Driver's License
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